Citadines Arnulfpark Munich - Europe Reviews

Response from Property: Thank you for your wonderful review and perfect rating!We are delighted to hear that you enjoyed our good location, close proximity to supermarkets, the BMW Museum, and the opportunity to visit many castles. Your positive feedback is greatly appreciated.We look forward to welcoming you back on your next visit.Best regards,Martin WaldAssistant Residence Manager

Response from Property: Dear Guest, Thank you for staying with us and taking the time to share this positive feedback. We were delighted to learn that you enjoyed your stay with us. From all of us at Citadines Arnulfpark Munich, we look forward to welcoming you again at any one of our serviced residences. Best regards, Olena Yakovenko

Response from Property: Thank you for your positive feedback and for choosing to stay with us.We are pleased to hear that you found our facilities and services to be very good and suitable for the price. Your comments about our location being convenient for train travelers are appreciated. We understand that the walking distance to the city center may not be ideal for some, but we are glad to hear that it was acceptable for you.Thank you once again for your review. We look forward to welcoming you back in the future.Best regards,Martin WaldAssistant Residence Manager

Response from Property: Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our prime location near the Central Bus Station. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations with our cozy rooms and friendly, helpful staff.We look forward to welcoming you back to our hotel in the future.Best regards,Martin WaldAssistant Residence Manager

Response from Property: Thank you very much for your fantastic review and for sharing your experience with us. We are delighted to hear that you found your room clean and spacious, and that the kitchen met your needs. It’s also great to know that our beds provided you with comfort and that our staff could accommodate an early check-in to make your stay more convenient.We appreciate your feedback regarding the distance from the central train station. As you mentioned, using public transportation is indeed an efficient way to reach us, and we hope this option was convenient for you.Thank you once again for choosing our hotel. We look forward to welcoming you back in the future and hope to exceed your expectations once again.Best regards,Martin WaldAssistant Residence Manager

Response from Property: Dear Yappu, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Best regards, Olena Yakovenko

Response from Property: Dear Guest,Thank you for your review. We would like to take this opportunity to explain the concept of our Citadines brand. Citadines Apart’hotels offer cleverly configured spaces and a flexible services menu to allow our residents to customize their stay experience. In an Apart’hotel, residents get to enjoy the comfort of living in an apartment with an efficient use of space while enjoying the convenience of a hotel. Although some standard services are already included to the room rate, residents can choose other optional services, chargeable at nominal rates, based on their schedules and lifestyle preferences. Housekeeping is one of these additional services that we offer. So whether it is breakfast in the Residents’ Lounge or on your own, daily or weekly housekeeping with replenishment of amenities, Wi-Fi in your living room or at the lobby, you can pick what you want and drop what you do not need. From our records, your reservation made through an external provider was for an apartment with weekly housekeeping service. That is why the daily housekeeping services were unavailable during your stay with us. Regrettably, I acknowledge that a lack of communication did inconvenience your stay with us. Once again, I am sorry that this concept, especially with the option of daily housekeeping, was not clearly communicated during your stay with us. I will remind my staff to exercise more care and diligence to ensure that important information is conveyed and explained clearly to residents who book under the à la carte service. We will also endeavour to exercise clarity in communicating our Apart’hotel concept prior to or at the point of check-in. Dear Guest, we trust that this clarifies what makes Citadines different from the regular apartments of hotels that many of us may have grown accustomed to. I will be very glad to provide you as a gesture of goodwill with a daily housekeeping with daily replenishment of amenities on your next stay. A remark has already been indicated in your guest history to aid the reservation process. We look forward to welcoming you again at any one of our serviced residences. Best regards Christian

Response from Property: Dear Guest, Thank you for staying with us and taking the time to share this positive feedback on Trip.com. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. From all of us at Citadines Arnulfpark Munich, we look forward to welcoming you again at any one of our serviced residences. Best Regards Christian Wiedemann / Residence Manager

Response from Property: Dear Guest, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Best regards, Olena Yakovenko

Response from Property: Thank you so much for your perfect rating! We are thrilled to hear that you enjoyed our location and found our staff nice and helpful. Your kind words are greatly appreciated and motivate us to continue providing excellent service.We hope to welcome you back soon for another wonderful stay.Best regards,Martin WaldAssistant Residence Manager

Response from Property: Many thanks for the lovely review and for taking the time to tell us of your experience with us.I have already shared your kind words and feedback with the entire team here and they all join me in thanking you. I hope it is not too long before we have the pleasure of welcoming you back again.Yours sincerely,Martin WaldAssistant Residence Manager

Response from Property: Thank you for taking the time to post your review on Trip.comWe were delighted to read how much you enjoyed your stay and hope it is not too long before we have the pleasure of welcoming you back.Kind regards.Martin WaldAssistant Residence Manager

Response from Property: Dear Guest, Thank you for your feedback. With regards of your comment concerning the cleaning service, I would like to inform you that Citadines Apart’hotels offers a flexible services menu to allow our residents to customize their stay experience. Although some standard services are already included in the room rate, residents can choose other optional services, chargeable at nominal rates, based on their schedules and lifestyle preferences. Housekeeping is one of these additional services that we offer. Lastly, if you plan to stay in Munich again, please do not hesitate to contact me directly and we will do everything to make your stay pleasant and comfortable. Best regards, Olena Yakovenko

Response from Property: Thank you so much for your wonderful 5 out of 5 rating! We’re delighted to hear that you found everything satisfactory during your stay. We appreciate your feedback about the room size and will certainly take it into consideration as we continue to improve our services.It was a pleasure having you as our guest, and we hope to welcome you back soon for another comfortable stay.Best regards,Martin WaldAssistant Residence Manager