Citadines Arnulfpark Munich - Europe Guest Reviews
4.3/5
Very Good
94 review
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Verified reviews
Location4.3
Amenities4.4
Service4.2
Cleanliness4.4
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All reviews(94)
Positive reviews(19)
Reviews with photos/video(2)
Awesome stay(13)
Clean and tidy(7)
Great service(6)
Great location(5)
Negative reviews(1)
Xiang Ren Ong
One-Bedroom Executive Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 22, 2024
Good location, near to supermarket and bmw museum, can visit many castles
Response from Property: Thank you for your wonderful review and perfect rating!We are delighted to hear that you enjoyed our good location, close proximity to supermarkets, the BMW Museum, and the opportunity to visit many castles. Your positive feedback is greatly appreciated.We look forward to welcoming you back on your next visit.Best regards,Martin WaldAssistant Residence Manager
Guest User
Executive Studio
Stayed in Jan 2024
Solo travelers
24 review
4.2/5
Very Good
Posted on Mar 15, 2024
The trip was smooth.
Breakfast buffet was nice, touch of Munich wursts and not crowded.
Price is affordable for stay. Wifi works well. Elevator is bit tight. Not 24 hour service in front of the house , however accessible by house guests.
Has kitchenette and dining wares.
It’s clean, and good stay. Thank you!
Response from Property: Dear Guest, Thank you for staying with us and taking the time to share this positive feedback. We were delighted to learn that you enjoyed your stay with us. From all of us at Citadines Arnulfpark Munich, we look forward to welcoming you again at any one of our serviced residences. Best regards, Olena Yakovenko
Yi
One-Bedroom Executive Room
Stayed in Jun 2024
Travel with friends
8 review
4.7/5
Amazing
Posted on Jun 10, 2024
Lovely place for all. Facilities and services are very good which fit the price. The location is suitable for people who choose travelling by the train, but not very friendly for walking to the city city. But it is acceptable.
Response from Property: Thank you for your positive feedback and for choosing to stay with us.We are pleased to hear that you found our facilities and services to be very good and suitable for the price. Your comments about our location being convenient for train travelers are appreciated. We understand that the walking distance to the city center may not be ideal for some, but we are glad to hear that it was acceptable for you.Thank you once again for your review. We look forward to welcoming you back in the future.Best regards,Martin WaldAssistant Residence Manager
Guest User
Classic Room
Stayed in May 2024
Couples
1 review
3.7/5
Posted on May 14, 2024
The hotel is located very close to Central Bus Station. Room was cozy and comfortable. The hotel staffs were friendly and very helpful. Easy check in and check out.
Response from Property: Thank you for choosing our hotel and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our prime location near the Central Bus Station. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations with our cozy rooms and friendly, helpful staff.We look forward to welcoming you back to our hotel in the future.Best regards,Martin WaldAssistant Residence Manager
Guest User
Executive Studio
Stayed in Mar 2024
Couples
5 review
4.7/5
Amazing
Posted on Apr 10, 2024
Clean and spacious room with a well-equipped kitchen. The beds are comfortable. A bit far away from the central train station, better to take bus/train. The staff are really nice and allow us to check in at 9am.
Response from Property: Thank you very much for your fantastic review and for sharing your experience with us. We are delighted to hear that you found your room clean and spacious, and that the kitchen met your needs. It’s also great to know that our beds provided you with comfort and that our staff could accommodate an early check-in to make your stay more convenient.We appreciate your feedback regarding the distance from the central train station. As you mentioned, using public transportation is indeed an efficient way to reach us, and we hope this option was convenient for you.Thank you once again for choosing our hotel. We look forward to welcoming you back in the future and hope to exceed your expectations once again.Best regards,Martin WaldAssistant Residence Manager
YAPPU
Classic Room
Stayed in Feb 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Feb 27, 2024
The room is super big.
Amenities is perfect.
Very friendly and helpful staff.
Is near to Train and Bus station.
And also the bus station opposite hotel.
Is definitely convenient and comfortable hotel to stay.
Response from Property: Dear Yappu, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Best regards, Olena Yakovenko
Iwan
Executive Studio
Stayed in Dec 2023
Family
3 review
2.0/5
Posted on Jan 3, 2024
This facility is not entitled to be named as Service Apartment as they don’t provide room cleaning during our stay.
It’s more appropriate to be named as good as just an apartment!
The bed quality isn’t as up to standard!
Response from Property: Dear Guest,Thank you for your review. We would like to take this opportunity to explain the concept of our Citadines brand. Citadines Apart’hotels offer cleverly configured spaces and a flexible services menu to allow our residents to customize their stay experience. In an Apart’hotel, residents get to enjoy the comfort of living in an apartment with an efficient use of space while enjoying the convenience of a hotel. Although some standard services are already included to the room rate, residents can choose other optional services, chargeable at nominal rates, based on their schedules and lifestyle preferences. Housekeeping is one of these additional services that we offer. So whether it is breakfast in the Residents’ Lounge or on your own, daily or weekly housekeeping with replenishment of amenities, Wi-Fi in your living room or at the lobby, you can pick what you want and drop what you do not need. From our records, your reservation made through an external provider was for an apartment with weekly housekeeping service. That is why the daily housekeeping services were unavailable during your stay with us. Regrettably, I acknowledge that a lack of communication did inconvenience your stay with us. Once again, I am sorry that this concept, especially with the option of daily housekeeping, was not clearly communicated during your stay with us. I will remind my staff to exercise more care and diligence to ensure that important information is conveyed and explained clearly to residents who book under the à la carte service. We will also endeavour to exercise clarity in communicating our Apart’hotel concept prior to or at the point of check-in. Dear Guest, we trust that this clarifies what makes Citadines different from the regular apartments of hotels that many of us may have grown accustomed to. I will be very glad to provide you as a gesture of goodwill with a daily housekeeping with daily replenishment of amenities on your next stay. A remark has already been indicated in your guest history to aid the reservation process. We look forward to welcoming you again at any one of our serviced residences. Best regards Christian
Guest User
Executive Studio 1 Queen bed
Stayed in Aug 2023
Family
2 review
5.0/5
Outstanding
Posted on Oct 13, 2023
Very wonderful hotel, from the staff to the room to the location. It was right across a tram stop and close to the city. There’s a very clean and nice coffee machine by the front desk that is able to make any kind of coffee you like! The room was super clean, no issues with noise from nearby neighbors or AC. I would definitely stay again if I return to Munich.
Response from Property: Dear Guest, Thank you for staying with us and taking the time to share this positive feedback on Trip.com. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. From all of us at Citadines Arnulfpark Munich, we look forward to welcoming you again at any one of our serviced residences. Best Regards Christian Wiedemann / Residence Manager
Tripwow
One-Bedroom Executive Room
Stayed in Feb 2024
Family
5 review
5.0/5
Outstanding
Posted on Mar 4, 2024
Great location, Good value of money and clean .
Response from Property: Dear Guest, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Best regards, Olena Yakovenko
Oi chi apple
One-Bedroom Executive Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Good location, nice staff
Response from Property: Thank you so much for your perfect rating! We are thrilled to hear that you enjoyed our location and found our staff nice and helpful. Your kind words are greatly appreciated and motivate us to continue providing excellent service.We hope to welcome you back soon for another wonderful stay.Best regards,Martin WaldAssistant Residence Manager
Imbe
One-Bedroom Executive Room
Stayed in Apr 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Apr 9, 2023
The room is comfortable and clean, the staff are nice and helpful
Response from Property: Many thanks for the lovely review and for taking the time to tell us of your experience with us.I have already shared your kind words and feedback with the entire team here and they all join me in thanking you. I hope it is not too long before we have the pleasure of welcoming you back again.Yours sincerely,Martin WaldAssistant Residence Manager
Guest User
One-Bedroom Executive Room
Stayed in Nov 2022
Business travelers
2 review
4.0/5
Very Good
Posted on Dec 26, 2022
Nice place to stay. Warm welcome is expected. Nice staff as well.
Response from Property: Thank you for taking the time to post your review on Trip.comWe were delighted to read how much you enjoyed your stay and hope it is not too long before we have the pleasure of welcoming you back.Kind regards.Martin WaldAssistant Residence Manager
Guest User
One-Bedroom Executive Room
Stayed in Feb 2024
Family
22 review
3.2/5
Posted on Feb 21, 2024
Overall good, clean, open and bright. The front desk clerk is very cold and the service is average. It can be said that there is no room service.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your feedback. With regards of your comment concerning the cleaning service, I would like to inform you that Citadines Apart’hotels offers a flexible services menu to allow our residents to customize their stay experience. Although some standard services are already included in the room rate, residents can choose other optional services, chargeable at nominal rates, based on their schedules and lifestyle preferences. Housekeeping is one of these additional services that we offer. Lastly, if you plan to stay in Munich again, please do not hesitate to contact me directly and we will do everything to make your stay pleasant and comfortable. Best regards, Olena Yakovenko
Binbiniris
One-Bedroom Executive Room
Stayed in Aug 2024
Couples
6 review
5.0/5
Outstanding
Posted on Aug 10, 2024
The room is a bit small, everything else is OK
Original TextTranslated by Google
Response from Property: Thank you so much for your wonderful 5 out of 5 rating! We’re delighted to hear that you found everything satisfactory during your stay. We appreciate your feedback about the room size and will certainly take it into consideration as we continue to improve our services.It was a pleasure having you as our guest, and we hope to welcome you back soon for another comfortable stay.Best regards,Martin WaldAssistant Residence Manager
Guest User
Executive Studio 1 Queen bed
Stayed in Sep 2023
Couples
9 review
5.0/5
Outstanding
Posted on Sep 13, 2023
The middle room is very tall and has a transparent window with green trees outside. The room is very user-friendly, spacious, comfortable and high-end. There is a cooking station, vegetable sink, electric stove, microwave oven, electric oven, washing machine, and refrigerator at the entrance. There are also cutlery cabinets, pots, dishes, cutlery and forks. The bedroom space has a round dining table, a writing desk, and two large wardrobes. Shelves, a few chairs. Very practical and elegant. The light yellow floor (maybe floor tiles) is nice and clean. The bathroom is also very practical. The shower head and faucet are very sensitive and easy to use. I sigh that the quality of German household appliances is really good!
The front desk clerk was very welcoming and friendly. There is freshly ground hot coffee at the front desk which is very fragrant, as well as croissants and candies for free for guests. This is a very satisfactory stay. I will stay in this hotel again when I come to Munich again. Thank you Ctrip. Sorry I forgot to take photos.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for staying with us and taking the time to share this positive feedback on Trip.com. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. From all of us at Citadines Arnulfpark Munich, we look forward to welcoming you again at any one of our serviced residences. Best Regards Christian Wiedemann / Residence Manager