To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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Negative reviews(53)
MauveM
Guestroom (2 beds) (Special promotion)
Stayed in Apr 2023
Business travelers
27 review
5.0/5
Outstanding
Posted on Apr 14, 2023
Still my favorite place to stay in Haikou! Conveniently located in a central location that is close to many places, this hotel is worth the price. The amenities are still very modern and new and the smart rooms are a nice touch. I want to especially highlight the hotel concierges who go out of their way to ensure guests are well taken care of. I booked a room but was delayed by travel changes, and the front desk concierge named 言熙 went above and beyond to help me ensure my luggage was able to be kept safely stored before I could return to pick it up. With so many places to choose from to stay in Haikou these days, it’s really the staff that makes me want to come back and stay here
Response from Property: I am touched by the sincere love you expressed in your words. Your appreciation and promotion are the best encouragement to us! Service is the fundamental spirit of Xiaoge. Your convenience, your happiness, and your satisfaction are our pursuits. Remember to come back often when you have time~~~
Guest User
Attentive Superior Double Bed Room
Stayed in Jul 2022
Couples
21 review
3.2/5
Posted on Jul 30, 2022
Hotel not very clean …It could use with a clean rug in the entrance & maybe some scent diffuser
Response from Property: 尊敬的顧客您好,為您帶來麻煩我們深感抱歉。您的寶貴意見對我們非常重要,對於您在酒店本次入住期間的經歷,我們深表遺憾。在這裏真誠的對您説一聲對不起,希望您能諒解。我們酒店針對這個問題會給您一個滿意的答覆,希望與您溝通解決,期待您的來電。
Sean Austin
Comfortable Budget Double Bed Room
Stayed in Jul 2022
Solo travelers
20 review
5.0/5
Outstanding
Posted on Aug 2, 2022
Awesome stay. Close and convenient to everything. Staff was nice and friendly.
Response from Property: 謝謝親愛的給小格5星好評!小格願意奉獻自己的全部,為大家做到更好!這世上的緣分,沒有早一秒,也沒有晚一秒,就是你來到小格的這一秒。小格願親生活幸福,笑口常開!~
Linford
Comfortable Budget Double Bed Room
Stayed in Jul 2022
Solo travelers
11 review
4.7/5
Amazing
Posted on Aug 6, 2022
Great stay. Just a bit hot in the common areas and not much facilities to use
Response from Property: WOW, thank you for your five-star praise for Xiaoge! Xiaoge will take care of every corner of the store with his good friend Xiaodu, and we look forward to letting you discover more surprises next time! Thanks again for your kind review!
Guest User
Attentive Superior Double Bed Room
Stayed in Apr 2023
Couples
3 review
5.0/5
Outstanding
Posted on Apr 21, 2023
It's a relatively smart hotel. It smells good when you enter the hotel gate. The first impression is good. The room is also very clean. It's next to the road, and it's not too noisy at night. Next door is the Royal Holiday Hotel, where you can have morning tea. It's far from Hainan. University South Gate Night Market and Qilou Old Street are relatively close, and you can use Didi for travel. Didi is very cheap and will not be cheated
Original TextTranslated by Google
Response from Property: Thank you guest officer for your praise. I am really flattered and motivated to work harder. We will make persistent efforts to provide you with better services. We will be satisfied if you have a happy stay! I hope that Gladden can give you the feeling of home, relaxation and warmth. Welcome to visit us next time! I wish you a happy life here!
Anonymous User
Comfortable Budget Double Bed Room
Stayed in Jun 2022
Business travelers
2 review
1.0/5
Posted on Jun 11, 2022
I am a member of Ctrip's masonry. Ctrip has booked a hotel more than a hundred times without giving a bad review. This time is the worst experience I have ever stayed in. I doubt where the 5-star praise of the hotel came from.
As a new hotel near the road, there is no soundproofing at all. In the middle of the night, the roadside is full of large trucks and the noise of the air conditioner outside. I don't know what's going on in my hotel. No noise-cancelling earbuds
I went out at 2:00 in the middle of the night to find a convenience store to buy earplugs for half an hour and then returned without success. I was stunned for an hour at 5:00 in the morning. When I went to check out, the manager was afraid that I would give me a bad review and suggest that I cancel the order and pay me 100 yuan. I don't agree, I'm not worse than a hundred, such a hotel itself is really deceiving. A hotel opening in 2022 is not soundproofed
I still have something to do the next day. I didn't sleep all night. Today is a waste.
Think carefully before moving in
Original TextTranslated by Google
Response from Property: Dear customer, we are very sorry for the inconvenience caused to you. Your valuable opinion is very important to us and we regret your experience during this stay at the hotel. I sincerely apologize to you here, I hope you can understand. Our hotel will give you a satisfactory answer to this question, and hope to communicate with you to solve it, and look forward to your call.
Guest User
Comfortable Budget Double Bed Room
Stayed in Jun 2022
Business travelers
1 review
4.0/5
Very Good
Posted on Jun 13, 2022
The hotel is very new and the location is very convenient. The service of Jingjing and Muzi at the front desk is very good, five-star praise. Stayed for 3 nights, I had to clean it every day before going out, but the hair on the second day was still there on the third day, and the pillow was also...indescribable. The point is that food scraps were also found on the bed! ! ! It's unbelievable. Thinking about the last night, I barely slept all night in full armor. The cleaning colleagues must have been a little "hard".
Original TextTranslated by Google
Response from Property: Wuwuwu, Xiaogeding still has some shortcomings, so you can only give us a four-star evaluation, Xiaolai will make persistent efforts! You can also directly give us suggestions, let Xiaolai work hard to correct, and strive to give you more surprises every time you come!
Qingmomo2021
Comfortable Budget Double Bed Room
Stayed in Jun 2022
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jun 4, 2022
The environment is very good and comfortable~ The front desk is hometown and the service attitude is good, and there are free small gifts at the front desk of the hotel~
Original TextTranslated by Google
Response from Property: Thank you for your praise, I am really flattered. At the same time, I am more motivated to work hard. We will make persistent efforts to provide you with better service. If you live happily, we will be satisfied! Hope Gladden can make you feel at home, relaxed and warm. Welcome your next visit! I wish you a happy life here!
Baoxiaozoujuranyouzhongmingle
Comfortable Budget Double Bed Room
Stayed in May 2022
Travel with friends
27 review
5.0/5
Outstanding
Posted on May 30, 2022
It was after eleven o'clock when I got off the boat, so I decided to stay in Haikou. The hotel looked very small and fresh, so I came here.
The whole hotel is a smart hotel. Although mahjong is small and complete, the room is not very big, but the whole hotel is very clean, and all are intelligently controlled! ! There is a small degree, and you can also remotely control the lights, turn on the air conditioner, etc. through the mobile phone link. You can turn on the air conditioner before returning to the hotel. Really awesome!
Thanks to muzi and jingjing, the service is very good! !
Original TextTranslated by Google
6/8
Response from Property: Thank you dear for giving Xiaoge a 5-star review! Xiaoge is willing to give all of himself to do better for everyone! The fate in this world is neither a second earlier nor a second later, it is the second you came to Xiaoge. Xiaoge is willing to live a happy life and keep smiling! ~
Anonymous User
Attentive Superior Twin Room
Stayed in Apr 2022
Business travelers
3 review
2.7/5
Posted on Apr 27, 2022
Stayed for two nights, when I needed to refill the water on the first day, it was delivered, and the second time I asked for it to be delivered. The result said that it would be delivered only if I continued my stay. After so much searching and reporting the situation to the waiter, the waiter still thinks that the hotel's regulations are very reasonable, which is too funny. The sound insulation effect is not good, and there are decorations downstairs
Original TextTranslated by Google
Response from Property: Dear customer, we are very sorry for the inconvenience caused to you. Your valuable comments are very important to us and we regret your experience during this stay at the hotel. I sincerely apologize to you here, I hope you can understand. Our hotel will give you a satisfactory answer to this question, and hope to communicate with you to solve it, and look forward to your call.
Guest User
Comfortable Budget Double Bed Room
Stayed in Jul 2022
Couples
4 review
5.0/5
Outstanding
Posted on Jul 12, 2022
Ms. Bingbing has a good service attitude. During the epidemic, there are robots in the hotel to deliver meals. I will come again next time☺
Original TextTranslated by Google
Response from Property: Thank you for your review and approval! Also glad you like our room and style! Hope you can come and experience another different feeling next time! Sanitation is strictly cleaned according to the standard. Xiaoge is very happy to get your satisfaction. Xiaoge will make persistent efforts to make every roommate satisfied!
Guest User
Comfortable Budget Double Bed Room
Stayed in Jul 2022
Business travelers
6 review
5.0/5
Outstanding
Posted on Jul 10, 2022
Miss Jingjing's hometown is good, good hotel, good hotel, good hotel
Original TextTranslated by Google
Response from Property: We are moved by your sincere love in your words. Your appreciation and promotion are the best encouragement for us! Service is the fundamental spirit of Xiaoge. Your convenience, your happiness, and your satisfaction are our pursuit. Remember to come back often when you have time~~~
Guest User
Attentive Superior Double Bed Room
Stayed in Jul 2022
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jul 24, 2022
Environment: good
Hygiene: good
Traffic: good
good service
Original TextTranslated by Google
Response from Property: Thank you very much for your review, Xiaoge is really excited. As you have experienced, every detail has been poured into the unremitting efforts and attentiveness of the partners of Xiaoge's family. Seeing your affirmation will bring tears to Xiaoge's eyes. If you like it, you must come often, Xiaoge. Ge inspirational to provide you with better service, I wish you a happy life~~~
Guest User
Attentive Superior Twin Room
Stayed in Jan 2022
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 23, 2022
The service of the lady at the front desk is very good, the voice is sweet, and the new store is well decorated and hygienic and has no peculiar smell.
Original TextTranslated by Google
Response from Property: 感謝客官的表揚,真是讓我受寵若驚呢,同時也更有了努力的動力,我們一定再接再厲,致力於給您提供更棒的服務,您住得開心,咱們就滿足了!希望格萊登能夠給您家的感覺,放鬆、温暖。歡迎您下次光臨!在此祝您生活愉快!
Guest User
Attentive Superior Twin Room
Stayed in Jan 2022
Other
12 review
5.0/5
Outstanding
Posted on Jan 22, 2022
There are many Glydens in Haikou, this is a newly opened one. The decoration is also very good, the screen is super big, I like it very much. Very good value for money, will continue to stay next time
Original TextTranslated by Google
Response from Property: 謝謝親您的點評和認可!也很高興您能喜歡我們的房間和風格!希望您下次能過來體驗另一種不同的感覺哦!衞生是我們按照標準嚴格打掃的,能得到您的滿意小格甚是開心,小格會再接再厲爭取做到每一位房友都能滿意!