Nikko Hotels in Haiphong

An incredible set of buildings with a huge range of facilities, including many pools, beaches, restaurants and bars. Unfortunately the level of service does not match the quality of the building and although there are many members of staff, they are often not doing anything or just on their phones. This meant things like ordering drinks or paying for activities such as water sports hire took a long time or was very difficult. No table service, even when we were the only people in the bar. Often drinks had to made in another part of the hotel and so took a very long time to arrive. Loud music played on the beach every morning from 0720, so worth asking for a room at the back the hotel if you don’t want to be disturbed. A lot of the features seemed to be for “show” rather than properly supported. The arcade for example, looks great but most machines were broken or switched off and people were more interested in posing for photos rather than the actual functionality of the equipment. Gym looks nice in photos but limited equipment. Similarly, a swim up bar in the indoor pool looked promising, but not stocked or staffed. Pool tables on the roof top bar look nice, it terrible quality if you actually want to play pool! That said, pools were very nice, beach was nice and water lovely. A lot of rubbish on the beach, but sadly this is true across most of Ha Long Bay. Easy access to the town centre of Cat Ba by using electric taxi service outside the hotel at 10,000 VND per person each way. Several restaurants , bars and tour companies in the town. Room quality was excellent, especially with the sea views; price included buffet breakfast and dinner which made it pretty decent value for money.

The hotel is located in the center of Hai Phong city, covenient for travelling around. Customer service is very nice and friendly. The TV automatically turns on when I come back feels interesting. There is a lot of delicious restaurants around the hotel. Also it is suitable for business trip!!

I had an amazing stay at MGallery CatBa! The hotel is located next to the best beach on the island, the view from my balcony was gorgeous. The hotel has plenty of facilities for the guests to enjoy: spa, two lovely pools and kids centre. Check out the pretty rooftop bar right near the swimming pool and the jacuzzi, the view is worth visiting. The food is delicious and reasonably priced. The staff were super helpful, especially Hien and Thanh at the front desk, who promptly organized the drive for me to go to the downtown after I checked out. I will be certainly coming back in the near future!

Good location and clean. Helpfull staffs. Hope to have chance to come back Hải Phòng and stay here again.

In terms of décor and comfort, this was the loveliest boutique hotel we stayed in during our 25 days visiting Vietnam. We stayed 2 nights in a suite room which was like a studio apartment – very spacious with a separate living area. We ate dinner at The Bonne Vie restaurant on site which offered good variety of both Vietnamese and Western dishes on their menu and the food was very tasty. Staff were, at all times, efficient and friendly. Reception and Restaurant staff spoke very good English. I would highly recommend this hotel to our family, friends and work colleagues visiting Hai Phong.

We had planned on staying at this hotel for just a couple of nights but extended our stay and then returned later in our trip as it was so fantastic. The beautiful hotel is situated in a lovely, landscaped area of Hai Phong with many restaurants and a mall just a short walk away. The rooms were large, very clean and quiet. They also have a balcony where there are tables and chairs. The breakfast - included in the price of our room - was excellent with a wide choice of foods. What really makes this hotel stand out is the incredible service given by all the staff; especially those working on reception. They were incredibly friendly, helpful and researched and found solutions for our travel plans. This hotel is a real gem, do visit if you can.

We were satisfied at check in from reception, bell boy & security who help us to open car'door and guide for parking, receptionists were so warm and kind, helping for luggages. We were very impresive with the room's space, all facility clean, good arrangement. My wife love the washing machine 😍😍😍 Everything here was perfect, thanks to service staffs full of supported requires & introduction of local cusine restaurants. The room's equipment would be perfect for a long stay family.

I encountered some difficulties in finding a specialty of Hai Phong as a gift. 2 receptionists Ha My and Thanh Hang enthusiastically assisted, contacted, texted, and saved me; helped my experience at the hotel more fun and wonderful. Especially you two are very lovely and fresh, wish our Hotel more and more success.

Our group stayed here for one night on the way to Halong Bay. We were told there weren't many tourist hotels in Haiphong and this was our only option. It should be a 4 star hotel. The only difference I found with 4 star hotels is that they offer a bowl of fruit, which is what this hotel does. The room decor was quite dated, especially the bathroom, and the bed we stayed in was the hardest hotel we stayed in in our 3 weeks in Vietnam. We had a pretty good dinner here but the overall service was not great. We were told this is a government run hotel and they don't tend to have such great service.