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Top rated hotels in Hakone

Fujiya Hotel
4.7/5118 Reviews
Kowakidani/Miyanoshita
This hotel is a historic property set in an iconic setting. We stayed in the Forest Section which features large, comfortable rooms that were a little dark, the bathroom lighting could be improved. Here is my issue. We arrived around 1:15 and we’re told that we could check in at 3:00. We had lunch in their cafe ( 50$) and asked again about an hour later if we could have early access. The very polite desk clerk replied “ Yes, for $70 dollars “. Astounded , I countered that we were departing early 2 days later, and he reduced the amount to $35. Now here is where communication becomes an issue: I continued the “are you kidding me?” and he kept bowing. I thought the issue was settled. That night and the next we ate at their lovely restaurants, French and the Cascade. Food and service was superb. With wine we spent about $900. Check out was early, and my husband didn’t really examine the bill. When we were back in our free early access room in Tokyo I noticed the $35 charge. I contacted the hotel’s customer service and they confirmed the charge. So, what about customer hospitality? I have NEVER been charged an early access fee for an hour. They have been times when we patiently waited for a room to be readied, and never demanded a rebate. It is all part of the guest/host agreement, I think this is probably a corporate decision by the Fujiya Group. Rethink your mission, guys, make guests feel wanted!
Hakone Forest of Verde
3.8/510 Reviews
Kowakidani/Miyanoshita
I stayed here because I was working nearby. The room was spacious enough for one person to stay in. There were no places to shop nearby, so it was inconvenient.
The Hiramatsu Hotels & Resorts Sengokuhara Hakone
4.7/545 Reviews
Gora/Sengokuhara
The hotel is located in Sengokuhara, in the middle of a mountain. If you live on a high floor, you can see Mount Fuji when the weather is good. The room and the interior environment of the hotel can only be said to be acceptable, and it is still not as good as some domestic gold diamond level hotels. Service It was raining when we arrived. There were two staff members who could speak Chinese. The whole check-in process was perfect. We booked two meals. The dinner was exquisite and acceptable. We ordered a cup of coffee for after-meal drinks. The beans were too bad. I hope this can be improved. Breakfast was a bit careless. The French dinner rolls were bad. The desserts were placed for too long after the meal. The simple products should be completed about 5 minutes in advance. Bad reviews. There was no menu for breakfast. The ordering was too monotonous. I was forced to eat a few prepared dishes. There was no small range of choices. It was careless and seriously bad reviews. From breakfast to check-out, the whole process felt that there was no care. It was seriously mismatched for a gold diamond hotel.
Hotel Indigo Hakone Gora, an IHG Hotel
4.5/5447 Reviews
Gora/Sengokuhara
Hotel Indigo was recommended to us by a co-worker. She raved about how much she enjoy her stay, so we decided to visit for our Anniversary. We loved everything about this hotel from check in to check out, everything was amazing. The hotel staff always made us feel welcome, by greeting us (by name most of the time) whenever we were out and about in the hotel. Hannah checked us in. She was nice and provided us with information about the area. We had the breakfast included in our stay. The restaurant manager Koji-san was awesome. While not a picky eater, I do like my eggs cooked a certain way...lol.. On the first day of breakfast, my eggs were not cooked to my liking. When my plate was taken, Koji-san noticed that I did not eat my eggs. He immediately came to our table and inquired about the eggs. I told him that they were too soft for me. He apologized and asked if I had enough to eat and said that he would like to try again the next morning. I thought this was such a kind gesture. For the next 4 days, my eggs were cooked exactly how I like them. We had dinner at the hotel restaurant. It is a bit pricey, but the chef is very good. The salmon and asparagus were my favorites. Our anniversary was on the 22nd and we received a call from the front desk asking if they could bring us a gift for our anniversary. They brought us an assortment of sweet treats, which we enjoyed with a cup of tea. Very sweet. Our room was spacious, clean with the perfect temperature. The television was the largest that I have seen a Japanese hotel. Our room was on the riverside with a private outdoor onsen. While relaxing in the onsen, you can hear the calming sounds of the river. There is also a foot soak in the garden area. it was a bit to cold outside for me, so I didn't get to enjoy it on this stay. The hotel was cleaned thoroughly and safety precautions were taken. All of staff wore masks and for breakfast, we were provided with gloves to get continental items from the buffet. All tables were wiped down immediately after a party left and were socially distanced. The hotel is in close proximity to just about everything. During our 5 day stay, we visited The Open Air Museum, the Venetian Glass Garden, Gora Park, and The Red Gate of Peace. We will definitely be returning and look forward to our next stay in the Spring.
Gora Kadan
4.6/5117 Reviews
Kowakidani/Miyanoshita
During the epidemic, I missed the beautiful scenery and blue sky of Hakone so much. I had been thinking about the hotel for three years, and finally booked a room three months in advance before the National Day trip. The hotel is rated 5 points because there is no 10-point option. The hotel environment and services completely exceeded expectations, and it was worth the price. I experienced the thoughtfulness and perfection of Japanese service. There are mostly European and American guests in the hotel, and there is no barrier to English communication with the staff. It is a 3-minute walk from Gora Station, and within a 5-minute walk from the hotel, you can reach Gora Park and the Sculpture No Mori Museum of Art. But contact the hotel in advance, and the hotel will thoughtfully arrange a pick-up and drop-off. The hotel environment is impeccable and the design is full of design. It is worthy of being the work of a master, and it looks great every time you take a photo. The kaiseki dinner was just average, not particularly amazing. The only drawback is that the room we stayed in was on the first floor and there was a bit of an unpleasant smell from the shower drain at night.

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Property Information for Tourists

Total Properties142
Number of Reviews8,230
Highest PriceCAD 4,726
Lowest PriceCAD 74
Average Price (Weekdays)CAD 749
Average Price (Weekends)CAD 827