To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(76)
Positive reviews(27)
Reviews with photos/video(15)
Great service(10)
Awesome stay(9)
Awesome rooms(9)
Tasty dinner(5)
Negative reviews(1)
Traveling_Doc
Main Building-Japanese Western Room-SENGOKU
Stayed in Dec 2023
Couples
24 review
4.7/5
Amazing
Posted on Dec 25, 2023
Well managed place. The manager was awesome. The kitchen staff went out of their way to provide for my dietary restrictions. Will visit again.
Guest User
Main Building-Japanese Western Room-OWAKU
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 13, 2024
Best service ever. The ryokan provided transport to nearby attractions and also picked us up when we are done for the day. The food was amazing too :)
Guest User
Annex Building-Special Room-MYOJIN
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Mar 25, 2024
Everything is great. Exquisite.
Anonymous User
Main Building-Japanese Western Room-HAKONE
Stayed in Nov 2023
Couples
9 review
4.7/5
Amazing
Posted on Nov 11, 2023
To be good
ななせ@おでかけ大好きOL
Main Building-Japanese Modern Room-ASAMA
Stayed in Dec 2024
Couples
1 review
4.5/5
Great
Posted on Dec 15, 2024
We visited on my husband's birthday trip 🎂💐
It had a strong sense of privacy and was the best hideaway inn for adults ✨
The staff were also very kind and we were very satisfied ☺️💖
The view from the room was great, and we were able to enjoy the open-air bath with natural hot spring water while watching the sunrise 🎶
The room was also a little unusual in design, with a bedroom and a large sofa separated by a small window, so it was fun like a secret base & we were able to lounge around a lot and relax ☺️✨✨
The food was delicious and we had a private room for dinner and breakfast, so we never had to pass by other guests 🫣
We were able to enjoy drinks until 5pm on the day we arrived, and the hospitality was great from the moment we arrived 🫶
We were especially excited to have Shirahonoka 😍🍻
It was a wonderful inn that we definitely want to visit again 🥳🧡🧡
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6/18
Guest User
Main Building-Japanese Western Room-Hakone
Stayed in Dec 2024
Other
91 review
4.5/5
Great
Posted on Dec 2, 2024
The room is large, with a separate living room, free unlimited sparkling wine, beer, cola, and Japanese tea. The dinner is good, but the breakfast is not. The pick-up station is very convenient, and we went to the Sculpture Forest Art Museum on the way, which has a lot of exhibits.
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MakI0508
Main Building-Japanese Western Room-Hakone
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 14, 2024
It was a two-day, one-night trip to Hakone with just my family for the first time in a while. Thank you to all the staff for your kind hospitality even though we only had a short stay. (Everyone was so nice!) I was very happy with the welcome drink, Shirahonoka. (I wanted to buy it as a souvenir, but the nearby liquor store told me that they only have draft beer, which was disappointing 😢) The view from the room (Omonji) was very beautiful, and from the bath window in the room I could enjoy the beautiful view and the gentle breeze while bathing, so I was able to spend a very relaxing time. It was a wonderful space where only the family could enjoy meals, and the food was even more delicious than I was looking forward to, so it was a meaningful time. I would definitely like to use it again. Thank you for your help.
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6/17
Nico_cheng
Main Building-Japanese Western Room-Hakone
Stayed in Feb 2024
Travel with friends
11 review
4.2/5
Very Good
Posted on Mar 10, 2024
It is a very Japanese-style hotel with a small number of rooms, only 10 rooms. It is very private and you rarely meet other guests during your stay. Let me introduce the advantages and disadvantages.
Let’s talk about the advantages first: beautiful environment, pleasant scenery, clean and hygienic, great meals, and large rooms.
As for the shortcomings: the service is good, but a little dogmatic. It is best to be rigid about refunds. If you have just booked a hotel, you cannot cancel it or change the room type. It is very dogmatic. The food is salty, the soundproofing is average, and the road noise is loud.
The overall evaluation is pretty good, authentic traditional Japanese style.
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6/20
Bingqiu
Main Building-Japanese Western Room-SENGOKU
Stayed in Feb 2024
Couples
5 review
5.0/5
Outstanding
Posted on Feb 18, 2024
When I come to Japan, I want to experience a Japanese-style hotel. Although this hotel was built in 2014, the facilities are well maintained, and the bed and pillows are very comfortable. For me, a person who chooses a seat, it is really a good night's sleep. A restaurant, as its name suggests, requires very fresh and particular ingredients, and the production is also very exquisite and delicious. There is no public bath in the hotel. It is suitable for couples to travel. It is very quiet and comfortable. It is so comfortable to soak in the hot spring while looking at the mountain view outside the window and relax yourself. !
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Guest User
Main Building-Japanese Modern Room-ASAMA
Stayed in Feb 2024
Family
27 review
5.0/5
Outstanding
Posted on Apr 29, 2024
The room was very clean and comfortable. The hotel service was very good. The dinner was also very rich and delicious.
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Anonymous User
Main Building-Japanese Western Room-Hakone
Stayed in Jan 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jan 11, 2024
Travel freely! I will choose it again if I come to Hakone next time.
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Guest User
Main Building-Japanese Western Room-Hakone
Stayed in Jun 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Jun 22, 2024
Everything is very good. I will choose to stay here next time. Highly recommended.
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Guest User
Main Building-Japanese Western Room-KOWAKU
Stayed in Sep 2023
Family
10 review
4.0/5
Very Good
Posted on Sep 18, 2023
It's a bit difficult for the waiter to communicate in English, but he can also combine English and Japanese + picture descriptions. Hahaha. The hotel lobby is not grand, but there are a few comfortable sofas. I have never seen it facing Mount Fuji. The hotel dishes are simple.
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Guest User
Main Building-Japanese Western Room-Hakone
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 20, 2024
The Japanese service, especially at dinner, is superb. The environment is first-class, I will come again next time.
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Guest User
Main Building-Japanese Western Room-Hakone
Stayed in Aug 2023
Family
22 review
5.0/5
Outstanding
Posted on Aug 20, 2023
Great traditional Japanese onsen resort onsen. The hotel faces the green hills, the scenery is very good, the room can soak in hot springs, and there are also hotel public hot springs that can be booked out (enough for three or four people). I chose one night and two meals. The food and drink are great. In the evening, I have a kaiseki meal. In the morning, I have a Japanese-style set meal. The main course is a salt-grilled mackerel per person (a large fish weighing more than half a catty), which I have eaten in my life. The richest breakfast ever. The price is not cheap, but definitely worth the spa hotel