Balinese Onsen Ryokan Hakone Airu

The room facilities are too ordinary, the price/performance ratio is too poor, it feels like it was opened by Southeast Asians, there are no Japanese elements at all, except for the tatami

I have been to Hakone several times before, but I couldn't book a room in a Japanese hotel. I could only filter and was recommended this one. This is the most disappointing hotel I have ever stayed in. It's unbelievable that it costs 5k RMB a night. Is this a leek that is too easy to be taken? ! How did Ctrip put this hotel on the top? ?

This hotel is on a slope. It will be very hard to push your luggage there from this station. Need to anticipate the distance. The electric plug in this hotel is very inconvenient. The bath in the room is good, but the public bath is average. 

This is the worst hot spring hotel I've ever eaten. It was so bad that I almost left! The fat wagyu beef was frozen. I don't know which ** person came up with this! Such an expensive hotel gave me this? When I checked out, I asked for help to call a taxi. I specifically asked how long it would take to arrive because I had a meeting and needed to leave in 15 minutes. The other party said it would take about 10 minutes to arrive. I said, "Then call again in 5 minutes." As a result, the waiter called immediately and said it would arrive in 10 minutes. I was very upset. As a result, the taxi arrived in 3 minutes and urged us to get in the car in a hurry. As a result, we left something behind. When we were almost there, the waiter contacted the taxi to let us pick it up, which doubled the fare! Taxis in Japan are expensive, which is really embarrassing! Hotels with better locations, good services, and better rooms are much cheaper than this one! Another day of being ripped off!

The food is terrible, it looks good but the taste is terrible, I can't believe there is such a bad meal in Japan. It is totally not worth the price.

For me this was the worst experience ever. The service, cleanliness and room structure are all top notch. I still can't believe this is a hotel that costs HKD 5000++ per night. Something felt wrong from the moment I checked in. The guy who took us to the room was probably South Asian or Indian. His English accent was so strong that we basically couldn't understand it. Even though I spoke Japanese to him, he insisted on continuing to speak English. He spoke with his back to us the whole time, and when introducing the layout of the room, he habitually touched it with his hands. Forget everything else, he also touched the towels, bathrobes, pajamas in our room and other items that require absolute hygiene with his hands. Picture 1: We booked a room with an open-air bath, but when we looked outside, we saw someone standing about 10 meters away at eye level. I could see his face. There is only a piece of transparent glass between the shower room and the open-air bath, which means that not only can we not take a bath with peace of mind, but we are also at risk of being seen even taking a bath. Cleanliness was also disappointing. Figure 2-3: There are mold spots visible to the naked eye on the mattress of the bed. Picture 4-6: The pillows, pajamas, and baskets for carrying towels to the bathhouse are all shabby and old, and old stains and worn threads can be seen. Figure 7-10: Many places in the room (such as the kettle, window sill) are visibly covered with dust, and there are particles on the towels that I don’t know are garbage or what. I immediately asked Trip.com customer service to help me report the situation and request a refund, but the hotel refused. Then I went to the lobby manager to negotiate, and the person I negotiated with was a young Japanese male employee. I think it was quite gentle at the time, and I just explained the situation to him and showed him the photos, but he said that we had already checked in and they were preparing dinner, so there must be no refund today. I asked for one step back and only asked for tomorrow's portion (because I booked two nights), but he still rejected my request after discussing with his boss. We were really helpless at the time, but after careful consideration, we reluctantly gave up the HKD 11,000++ and booked another two nights at the nearby Tiancheng Garden.