Hotel Sierra Resort Hakuba

This trip was quite disappointing. This is the second time my family has stayed at Serra Resort. Compared with last time, the snacks in the lounge have shrunk a lot this time and seem very careless. There was おでん, but it was not hot, there was no bowl, no chopsticks, and there was no waiter. Another guest and I spent a long time looking for it, and we could only use toothpicks to solve the problem. The newly brought out おでん contained only five quail eggs. There is no trace of last year’s delicious snacks, steamed buns, etc. There used to be juice in the hotel lobby, but now there is none. The restaurant originally had Chinese food options, but there were actually hotel Chinese restaurants that were closed. The French food in the Western restaurant remains unchanged, the same style for two consecutive years. Although the service and environment are good, and the ingredients are fresh, it is true that catering is not careless. This restaurant sells its environment. In addition, the cleaning of the room was a little rough. Used toothpaste and other supplies were not replenished in time, and the room was arranged in a hasty manner. On the last day, I also found stink bugs and hard-shelled bugs on the bed. I've seen it in hot springs too. This is a relatively common insect in Japan, but seeing it in a hotel shows that hygiene is not done properly.

We arrived very late that day and there was hot curry rice at the door. The service was excellent. The room was large and clean with complete facilities.

Everything else is good, but I can't stand French food every day