Số 7 Lô 20, Đông, Ha Long, Quang Ninh Province, VietnamView Hotel Details
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Muong Thanh Grand Ha Long Hotel Guest Reviews
4.1/5
Very Good
56 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities4.0
Service4.1
Cleanliness4.3
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All reviews(56)
Positive reviews(54)
Reviews with photos/video(10)
Negative reviews(2)
Ruby55
Deluxe King City view
Stayed in Mar 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Apr 5, 2024
I have good time staying at the hotel during my business trip. The hotel have great view to Halong Bay, nice staff and food. The bathroom is spaces, clean with bathtub. The bed is comfort. It's good choice with reasonable rate for my trip.
Response from Property: Dear GuestThank you for your interest and trust in using the services at Muong Thanh Grand Ha Long Hotel. We are very happy that you had a wonderful experience at the hotel. We greatly appreciate your compliments on the quality of service and friendly staff. We always try to give customers the best experience when staying here. With your comments, we will continue to improve service quality and enhance room amenities to meet the increasing needs of customers. We look forward to welcoming you and your group back to Muong Thanh Grand Ha Long in the future.Thank you very muchNguyen Thi Thu VanHotel manager.
Tomwu88
Deluxe King City view
Stayed in Mar 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Apr 5, 2024
This hotel is with well arranged service, nice staffs and supportive managers. I stay in the sea view room, nice view and spacious room
Response from Property: Dear GuestThank you for your interest and trust in using the services at Muong Thanh Grand Ha Long Hotel. We are very happy that you had a wonderful experience at the hotel. We greatly appreciate your compliments on the quality of service and friendly staff. We always try to give customers the best experience when staying here. With your comments, we will continue to improve service quality and enhance room amenities to meet the increasing needs of customers. We look forward to welcoming you and your group back to Muong Thanh Grand Ha Long in the future.Thank you very muchNguyen Thi Thu VanHotel manager.
Anonymous User
Deluxe King City view
Stayed in Aug 2024
Solo travelers
22 review
3.5/5
Posted on Sep 28, 2024
The room looks like it appears in the picture. However, breakfast is not a buffet like it shows in the app, probably because I stayed during low season.
Response from Property: Dear Valued Customer,On behalf of all the staff at Muong Thanh Grand Ha Long Hotel, we would like to express our sincere gratitude to you and your family for trusting and choosing our hotel as your stopover for your recent vacation.However, we are very sorry to receive feedback about your negative experiences during your stay at the hotel. We sincerely apologize for the inconveniences and discomfort that you and your family encountered. We will review the issues, take them seriously, and address them carefully. Once again, we apologize for the shortcomings in our service and hope to have the opportunity to serve you and your family better in the future. Wishing you and your family good health.Thank you very much.Nguyen Thi Thu Vân (Ms)Hotel manager.
Guest User
Deluxe Family Room
Stayed in Jun 2024
Family
3 review
3.2/5
Posted on Aug 1, 2024
not bad
Response from Property: Dear Valued Guest,
On behalf of all staff of Muong Thanh Grand Ha Long Hotel, we would like to sincerely thank you for choosing our hotel as your destination for your recent vacation. We are extremely pleased to receive positive reviews and perfect scores from you. This is a source of pride and great motivation for us to constantly strive to improve the quality of our services, bringing you better and better experiences. We hope to welcome you back to the hotel in the future to experience even better services. Wishing you good health
Sincerely thank you
Nguyen Thi Thu Van (Ms)
Hotel Manager.
Guest User
Deluxe Room
Stayed in Mar 2022
Couples
9 review
4.5/5
Great
Posted on Apr 27, 2022
The service was okay as the facility is coming out of Covid restrictions. Breakfast is good and hotel maintains its schedule- if you are not there by 9am you are out of luck. All facilities are looking forward to tourists returning. The hotel was very helpful at booking taxis and outside tours like a cruise around Ha Long Bay islands or the ferry to Cat Ba.
Response from Property: Thank you for choosing Muong Thanh Ha Long as a place to stay for your trip. We are very pleased that you are satisfied and hope to continue to have the opportunity to serve you in the future. Best regards!
Guest User
Deluxe Family Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 29, 2024
I booked a large family room but I didn't expect it to be so spacious😅 the bathroom is also super spacious, the m room has a hot tub! Muong Thanh is my priority when staying at any tourist destination. Although this facility is farther from Sun Square than the other facilities, the room is spacious and I feel very comfortable, not too far.
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Response from Property: Dear Guest
Thank you for trusting and using the services at Muong Thanh Grand Ha Long Hotel. We are very happy that you had a wonderful experience at the hotel. We also thank you for taking the time to review and give us a perfect score. Your compliments are the motivation for us to try harder every day. We hope to welcome you back in the future to use even better services.
Wishing you good health
Sincerely thank you
Nguyen Thi Thu Van
Hotel manager.
Guest User
Deluxe Family Room
Stayed in Jun 2024
Family
4 review
3.8/5
Good
Posted on Aug 13, 2024
The room is too old and the location is a bit remote. There is a very affordable seafood restaurant opposite.
Original TextTranslated by Google
Response from Property: Dear Valued Customers,On behalf of the entire staff of Muong Thanh Grand Ha Long Hotel, we would like to send our sincere thanks to you and your family for trusting in choosing our hotel as a destination for your recent vacation.However, we are extremely sorry to receive feedback about your negative experiences while staying at the hotel. We sincerely apologize for the inconvenience and discomfort you and your family have experienced. We will reconsider the problem, take it seriously and handle it carefully. Once again, we apologize for the shortcomings in our service and look forward to having the opportunity to serve you and your family better in the future. Wishing you and your family good healthSincerely thank you.Nguyen Thi Thu Van (Ms)Hotel manager.
KA11ZU24
Deluxe King City view
Stayed in Mar 2024
Couples
5 review
5.0/5
Outstanding
Posted on Apr 7, 2024
The view is beautiful
Original TextTranslated by Google
Response from Property: Dear Guest
Thank you for trusting us with the services of Muong Thanh Halong Hotel. We are very happy that you had a great experience at our hotel. We are also glad that you gave us a perfect score. We hope to welcome you back in the future
Thank you very much
Nguyen Thi Thu Van
Hotel Manager
Guest User
Deluxe Twin Sea view
Stayed in Dec 2023
Business travelers
122 review
3.2/5
Posted on Jan 24, 2024
I am so disappointed with this hotel🏨. What do you want? It’s also called a 4-star hotel🏨? Too bad 👎. Never stay in this kind of hotel again.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your trust and choice in the accommodation service of Muong Thanh Hotel Halong Bay. The hotel apologizes for any inconvenience caused to you during your stay and thanks you for your feedback. These things help hotels recognize backlog situations and develop solutions to overcome and improve facilities to better meet the needs of all customers. The hotel once again apologizes to you for your unpleasant experience in the hotel and wishes you and your family good health and happiness. Ha Long Muang Thanh Hotel hopes to welcome you and your family to stay at the hotel again in the near future and review and recognize the hotel's efforts to improve service. Thank you so much! Nguyen Thi Thu Van Hotel Manager
Phong
Deluxe King Sea view
Stayed in Oct 2023
Family
2 review
3.5/5
Posted on Nov 23, 2023
The elevator was jammed as soon as I entered
The receptionist returns missing items until check out
The toilet has no partition between the shower area and the dry area, water spills all over the floor, the toilet is small and old, the bed is quite low, the cabinets and floor have been renewed. Pillow quality is also not good.
A rich variety of breakfast foods\
The experience is only equivalent to 3*
Original TextTranslated by Google
Response from Property: Dear Mr Phong, Thank you and your family for trusting and choosing accommodation services at Muong Thanh Grand Ha Long Hotel. The hotel sincerely apologizes for any inconvenience during your stay at the hotel and appreciates your feedback. These things help the hotel recognize the backlog and find solutions to overcome and improve facilities to better serve all customer needs. Once again the hotel apologizes for your unsatisfactory experience at the hotel. Wishing you and your family health and happiness. Muong Thanh Grand Ha Long hopes to welcome you and your family at the hotel in the near future to experience it again, to look back and acknowledge the hotel's efforts in perfecting services. Thank you very much! Nguyen Thi Thu VanHotel Director
Della Huang huangdeling
Deluxe Twin City view
Stayed in Oct 2023
Travel with friends
7 review
4.0/5
Very Good
Posted on Nov 26, 2023
Hygiene is a bit lacking, there are small flying insects in the bathroom of the room. The breakfast is very rich, the beef pho is delicious, and the coffee is also good.
Original TextTranslated by Google
Response from Property: Dear Mr./Ms. Della Huang Huangdeling, Thank you and your family for your trust and choice of accommodation services at Muong Thanh Halong Hotel. The hotel sincerely apologizes for any inconvenience caused to you during your stay and appreciates your feedback. These things help the hotel recognize the backlog situation and find solutions to overcome and improve facilities to better meet the needs of all customers. The hotel once again apologizes for the unpleasant stay experience you have brought. I wish you and your family good health and happiness. Muong Thanh Halong Hotel hopes to welcome you and your family to stay in the hotel again in the near future, review and recognize the efforts made by the hotel in improving services. Sincerely thank you!
Nguyen Thi Thu Van
Guest Director sjan
Guest User
Deluxe King City view
Stayed in May 2024
Business travelers
8 review
3.2/5
Posted on Aug 30, 2024
Visit Halong Bay on a business trip
Original TextTranslated by Google
Guest User
Deluxe King City view
Stayed in Mar 2024
Solo travelers
56 review
5.0/5
Outstanding
Posted on May 2, 2024
Very satisfied, beautiful environment.
Original TextTranslated by Google
Response from Property: Dear GuestThank you for trusting and using the services at Muong Thanh Grand Ha Long Hotel. We are very happy that you had a wonderful experience at the hotel. The hotel also thanks you for taking the time to give us a perfect score. Your compliments help the hotel gain more motivation. We look forward to welcoming you back to the hotel in the future to enjoy even better servicesWishing you good healthSincerely thank youNguyen Thi Thu VanHotel manager.
Anonymous User
Deluxe Twin City view
Stayed in Dec 2022
Travel with friends
45 review
5.0/5
Outstanding
Posted on Jan 28, 2023
The room is clean and the service staff is kind. The only downside is that the air conditioner in the room is out of order. It’s so hot that it’s hard to fall asleep at night, because it’s already midnight. Please ask the counter for help. I will check before checking in next time to avoid the same embarrassment. The distance from the hotel The night market for shopping and eating is still more than 2Km away, which is acceptable, and I will choose to stay next time I have a chance.
Original TextTranslated by Google
Response from Property: Thank you for choosing Muong Thanh Ha Long as a place to stay for your trip. We are very pleased that you are satisfied and hope to continue to have the opportunity to serve you in the future. Best regards!
Guest User
Deluxe King City view
Stayed in Jan 2023
Other
3 review
4.0/5
Very Good
Posted on May 1, 2023
Staff service is good...located in downtown Halong, so transportation is convenient.
Original TextTranslated by Google
Response from Property: Thank you for choosing Muong Thanh Ha Long as a place to stay for your trip. We are very pleased that you were satisfied and hope to continue to have the opportunity to serve you in the future. Best regards!