The Niu Fusion Reviews

The location is fine for the price. Service it was not what we expected. I do understand every country has a different culture and customer service but they could be more friendly. Cleanliness it was fine, but if you are allergic, it is not perfect. Amenities, room too small for the amount of amenities. But, the overall experience was fine

Location was okay just 5 minutes walk from Hamburg HBF.

It was clean and the location was a bit vague, but there were no major problems. It was in an area that had a bit of a Harlem feel, so I had to be as careful as possible.

The room is clean and tidy, but a little small and the lights are not bright!

The front desk is friendly, the room is clean, and the free items are in line with budget hotel standards. There is a bar downstairs, but it's not noisy. There are a variety of drinks and snacks you can help yourself to. Overall good.

Disaster location with no parking between greengrocers with mediocre service

The buttocks in the room are too small to turn around, which is two different things from publicity.

The hotel is in a good location with great access to the city. The room and bathroom were clean and the bed was comfortable. Everything worked perfectly, very friendly staff.

Very good, clean, convenient location!

Scappate via!! Un incubo

Wir wurden sehr herzlich empfangen, alles war top!

Okay, so I never usually write reviews, but I don't want anyone to have a remotely similar experience here. In terms of the basics. The ultra-fast Wi-Fi that was promised on the website was so slow that I had to resort to my phone's personal hotspot. Furthermore, the hotel's cleanliness is not exactly what you'd expect. More specifically, I encountered a problem with the shower early in my stay, which led to flooding (partly my fault). However, despite reporting this to the staff, no action was taken to address the damp patch of carpet, except for placing a towel on it. The towel would turn brown upon contact with the wet patch (see image) due to the carpet, and after two days, the smell of the carpet made the room practically uninhabitable. I even spotted what seemed to be mould. As my workplace booked me for one day less than my colleagues due to a communication issue, I was (fairly) told by reception that I'd have to pay to enter my room for the final night. The issue came about when, 20 minutes after paying, staff knocked on my door telling me that the room actually cost €149 more than I was initially told. I still can't figure out if I got scammed due to how desperate I was at the moment or if it was a genuine mistake. I'm hesitant to write a negative review as, as you can see, a lot of my issues were my own or my workplace's doing. However, I don't believe they were handled too well.

While trying to book a room, the site crashed at the final stages of the booking so we re-tried several times as the payment hadn’t gone through on the credit card. The next morning I woke up to 3 confirmation emails. Upon requesting for the 2 repeat bookings to be cancelled, we were told that there would be a 90% cancellation fee because it was a non-refundable rate despite their site being the issue and us requesting the refund as soon as we knew there had been a mistake. We tried to escalate this issue to management but have been ignored. Wish I had read reviews prior to booking - it seems like their service is notoriously bad. We haven't even stayed here yet but it has already put a damper on our trip.

We stayed for 5nights at this hotel, followed by 2 further nights after a gap of 5 nights. Our first bedroom was of a good size, but the second was a little cramped. However, both were clean and with comfortable beds and excellent storage. The shower was fine. The only problem we had with both rooms was the standard of light, which overall was poor and with particular problems with the bedside lights. These were beside rather than over the bed and were of low wattage. We had to resort to a clip on book reading lights. There was initially a good lamp on the desk, but after about 2 or 3 days it started to flicker continuously. We understand this was a hotel wide problem, following update work and it had still not been rectified 5 days later after our return to the hotel. The staff at reception were very helpful and the breakfast was outstanding, with a wide range of cooked and cold food.