Hangzhou West Lake Lakeside Five-Star Bay Hotel (Wushan Square)

Hangzhou West Lake Lakeside Five-Star Bay Hotel (Wushan Square) Reviews

Hangzhou West Lake Lakeside Five-Star Bay Hotel (Wushan Square)

No.38 Yan'an Road, Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
Hangzhou West Lake Lakeside Five-Star Bay Hotel (Wushan Square)
Hangzhou West Lake Lakeside Five-Star Bay Hotel (Wushan Square)Hangzhou West Lake Lakeside Five-Star Bay Hotel (Wushan Square)Hangzhou West Lake Lakeside Five-Star Bay Hotel (Wushan Square)
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Hangzhou West Lake Lakeside Five-Star Bay Hotel (Wushan Square) Guest Reviews

4.6/5
Very Good
1887 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1887)
Positive reviews(1810)
Reviews with photos/video(473)
Friendly front desk staff(320)
Classy environment(193)
Easy to get around(184)
Close to metro(72)
Convenient for shopping(65)
Many dining options(54)
Secluded lake view(32)
Luggage delivery service(9)
Negative reviews(77)
ivonne8a93
Guestroom - Triple Occupancy
Stayed in Oct 2024
Family
39 review
5.0/5
Outstanding
Posted on Oct 24, 2024
The hotel was very comfortable and close to God’s Pavilion temple and the commercial street of Hefangjie, also very close to the west lake. Would stay here again. They have a robot to take to your door any deliveries you order, which was really cool to see. + they have a very tasty restaurant right next to the hotel’s main entrance where you can get Lanzhou beef noodles and lamb skewers.
Response from Property: Hello esteemed guest, thank you very much for taking the time to review our hotel. Your satisfaction is our pursuit. Our hotel has washing and drying machines, as well as cute robots to serve you! The hotel is located in Wushan Square, near Hefang Street, and near attractions such as West Lake Liulang Wenying Yintai Large Shopping Mall! The subway entrance of Line 7 and Line 1 is conveniently located nearby. We welcome you to visit again and wish you a happy life!!
Guest User
Smart Comfy Room (Double Bed)
Stayed in Nov 2024
Family
7 review
5.0/5
Outstanding
Posted on Nov 12, 2024
Close to senic place, convient to eat, shopping and travel spot
Response from Property: Dear guest, hello! Thank you very much for staying at the Five Star Bay Hotel. It is our great honor to receive your five-star rating. The hotel is surrounded by Yintai large shopping mall, Qinghefang ancient street, and West Lake Liulang Wenying, which is only a ten minute walk away. Looking forward to your next stay! Wishing you a happy life and a good mood every day!
Suryanti Lim
Family Room
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Nov 10, 2024
Hotel is clean. Reception staff super friendly and even assisted me to make call due to my local taobao delivery was not delivered. The staff helped me to cancel the order on taobao. They also delivered extra bottled water upon request. Location close to the Lake and he fang jie.
Response from Property: Dear guest, hello! A city, two people, a beautiful memory. Thank you for meeting you at the Five Star Bay Hotel, thank you for your recognition. We are also constantly striving to achieve perfection. The hotel is located in Wushan Square, near Hefang Street, near West Lake Liulang Wenying Yintai Large Shopping Mall and other attractions! The subway entrance of Line 7 is conveniently located nearby. Thank you very much for recognizing the hotel staff. We welcome you to visit again and wish you a happy life!!
JeanCh
Family Room
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Nov 18, 2024
This is a boutique type hotel, located just 6 minutes walk to subway station. There's a short cut walk path to the subway through a park which didn't show on map. The hotel is a modern, voice activation "smart home" design. We booked family room for our entire stay. All amenities inclusive, bottles of mineral water supplied everyday. Hotel staffs are very polite and helpful. Definitely will come back to this hotel if we come to Hangzhou again!
Response from Property: Dear guest, hello! Thank you very much for your high recognition and praise of our hotel. This is undoubtedly the greatest encouragement and affirmation for us! We are deeply honored to add warmth and comfort to your journey. Here, thank you very much for mentioning our service highlights - every employee strives to exceed your expectations with the most sincere smile and thoughtful service. Looking forward to the opportunity to meet you again in the future and continue to provide you with a more comprehensive accommodation experience. At the same time, every feedback from you is our valuable asset, which will motivate us to keep moving forward and continuously improve. Thank you again for choosing us. May every trip you make be filled with beautiful memories!
Anonymous User
Family Room
Stayed in Sep 2024
Family
2 review
4.7/5
Amazing
Posted on Sep 17, 2024
The room is clean and spacious, l like the comfortable large bed , and the location is superb convenient, near restaurants, shopping malls and Metro, l will be back again when l back to West Lake.
Response from Property: Hello esteemed guest, thank you very much for taking the time to review our hotel. Your satisfaction is our pursuit. Our hotel has washing and drying machines, as well as cute robots to serve you! The hotel is located in Wushan Square, near Hefang Street, and near attractions such as West Lake Liulang Wenying Yintai Large Shopping Mall! The subway entrance of Line 7 is conveniently located nearby. Welcome to visit again and have a pleasant life!!
Guest User
Smart Comfy Room (Double Bed)
Stayed in Sep 2024
Couples
1 review
4.7/5
Amazing
Posted on Sep 8, 2024
The room is clean and the hotel is located in a quiet location, it’s worth the value!
Response from Property: Dear guest, hello! Thank you for leaving a positive review of our hotel. We are delighted to provide you with a comfortable accommodation experience. The hotel's smart lights are voice controlled, and you can turn on the TV, air conditioning, lights, and curtains. Our room's fresh air system has automatic circulation! Seeing the landscape photos you took, you are truly a professional photographer, they are so beautiful! Looking forward to your next stay! Wishing you a happy life and a good mood every day!
Guest User
Smart Room (2 Beds)
Stayed in May 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on May 12, 2024
Good location.. near restaurants, shopping malls and Metro. The hotel's name is not matched on TRIP.COM, Please update to correct name. The staff couldn't speak English but they are nice and willing to help. ห้องสะอาดมากค่ะ เตียงนุ่มหลับสบายมาก โรงแรมอยู่ติดถนนใหญ่ใกล้Metroและใกล้ร้านอาหารและห้าง สะดวกมากๆ พนักงานบริการดี มีห้องซักผ้ารีดผ้าให้ใช้ฟรีแต่ใช้ได้ถึง22.00น. ชื่อโรงแรมในTrip.comไม่ตรงกับชื่อปัจจุบัน แต่ที่อยู่ตรงกัน
Response from Property: Thank you for your positive feedback on our hotel. We are delighted to provide you with a comfortable accommodation experience and look forward to your next visit!
Invité S
Smart Room (2 Beds)
Stayed in May 2024
Couples
26 review
4.7/5
Amazing
Posted on May 10, 2024
The hotel is great, good commodities, nice staff and well located. However it's not very soundproof so we were awakened by neighbours and people in the corridor (to note that our room was in front of the elevator so it might be different for other rooms).
Response from Property: Thank you for your compliments about our hotel, we are honored to have had you spend a wonderful evening. We attach great importance to your evaluation and will continue to improve our services so that you will be satisfied every time you stay.
Boci
Smart Room (Double Bed)
Stayed in May 2024
Travel with friends
94 review
4.2/5
Very Good
Posted on Jun 19, 2024
very nice location,and great view from the terrace.it was nice stay there,recommended.
Response from Property: Thank you very much for your positive feedback on our hotel. We will continue to work hard and provide first-class service to make your stay more satisfactory.
Guest User
Smart Comfy Room (Double Bed)
Stayed in Apr 2024
Couples
24 review
4.2/5
Very Good
Posted on Apr 17, 2024
Great location, we could do everything by foot
Response from Property: Thank you for your good comments on our hotel, and we are very happy to provide you with a comfortable accommodation experience!
Jeffrey
Cozy Queen Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 15, 2024
nice very good
Response from Property: Dear guests, hello! Thank you for your praise of our hotel. We are honored to have you have a wonderful evening. We highly value your feedback and will continue to improve our services to ensure that you are satisfied with every stay.
Steve28
Smart Room (2 Beds)
Stayed in Nov 2024
Other
2 review
5.0/5
Outstanding
Posted on Nov 11, 2024
Excellent. 👍
Response from Property: Dear guests, hello! Thank you for your praise of our hotel. We are honored to have you have a wonderful evening. We highly value your feedback and will continue to improve our services to ensure that you are satisfied with every stay.
Kulanan
Smart Room (Double Bed)
Stayed in May 2024
Family
1 review
4.2/5
Very Good
Posted on Jun 21, 2024
The location is good.
Response from Property: Thank you for your positive feedback on our hotel. We are delighted to provide you with a comfortable accommodation experience and look forward to your next visit!
Guest User
Smart Comfy Room (Double Bed)
Stayed in Mar 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 11, 2024
good🥇🥇🥇
Anonymous User
Scenic View Twin Room
Stayed in Nov 2024
Solo travelers
4 review
5.0/5
Outstanding
Posted on Nov 15, 2024
Very easy to find, just a few minutes walk from Wushan Square subway station, with all kinds of food around, and you can also go to the small square at night. There are special bus routes 1314 to West Lake and Lingyin Temple! Facilities: The only shortcoming of the facilities is that the TV projection and viewing require a fee Hygiene: The dry and wet showers are separated and very clean Environment: Very (*^ー^)👍 Service: Warm and thoughtful, and the tourist attractions are placed at the door, which is very considerate
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