West Lake Soeng Ji Villa

West Lake Soeng Ji Villa Reviews

West Lake Soeng Ji Villa

33-7, Dazifu Temple Front, Shangcheng District, Hangzhou City, Zhejiang Province, Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
West Lake Soeng Ji Villa
West Lake Soeng Ji VillaWest Lake Soeng Ji VillaWest Lake Soeng Ji Villa
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West Lake Soeng Ji Villa Guest Reviews

4.7/5
Outstanding
442 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(442)
Positive reviews(436)
Reviews with photos/video(225)
Classy environment(183)
Delicious breakfast(62)
Many amenities(44)
Well designed(34)
Tasty restaurant(24)
Friendly front desk staff(22)
Close to metro(18)
Garden view(14)
Negative reviews(6)
Guest User
Deluxe Twin Room
Stayed in Apr 2024
Business travelers
11 review
4.2/5
Very Good
Posted on Apr 20, 2024
Should have a spa or a massage place to relax. Other than that a perfect resort place
Response from Property: Dear guest, thank you very much for your affirmation. Regarding the spa issue you mentioned, we will make adjustments according to the situation in the future. Thank you very much for your valuable suggestions and we look forward to your visit again.
Yiu Carson
Superior Double
Stayed in Jun 2024
Couples
5 review
4.7/5
Amazing
Posted on Jun 9, 2024
Great hospitality from the staff. Friendly and helpful all along the stay. Will come again
Response from Property: 相宜粧園一出釉,見者鹹言此地幽。 坐看白雲閑悠悠,靜聽翠鳥鳴啾啾。 太白夢中求,蘇子曾駐遊。 若問該園待何人,直教詩心競自由。 相宜粧園期待您的再次入住!
SilviaSh
Superior Double
Stayed in Jun 2024
Couples
20 review
5.0/5
Outstanding
Posted on Jun 9, 2024
What an amazing place. Super relaxing and very green. Highly recommended !
Response from Property: 相宜粧園一出釉,見者鹹言此地幽。 坐看白雲閑悠悠,靜聽翠鳥鳴啾啾。 太白夢中求,蘇子曾駐遊。 若問該園待何人,直教詩心競自由。 相宜粧園期待您的再次入住!
Tze Sing
Superior Double
Stayed in Mar 2024
Family
5 review
3.5/5
Posted on Mar 30, 2024
Nice vibe
Response from Property: 尊敬的相宜貴賓,您好,感謝您對杭州西湖相宜粧園的認可!杭州西湖相宜粧園坐落於玉皇山腳下,背靠八卦田遺址公園,北臨西湖,南擁錢塘江,是一家集餐飲、住宿、休閑於一體的輕奢園林墅居酒店;酒店打造了廣府粵菜、海鮮姿造兩大餐廳與21間奢華客房,以調香、撫琴、賞花、烹茶等宋韻生活美學元素為空間點綴,營造高雅通透的雅緻氛圍,為您提供一方文心怡情的東方旅居空間。感謝您的五星好評!相宜粧園全體小夥伴期待您的再次入住!
Mifeng0820
Superior Twin Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 12, 2024
The breakfast is very rich and the environment is very elegant. The butler service is excellent and the room is upgraded for free. The main point is that it is relatively new and opened in 2023. I will choose this hotel again next time 👍👍👍
Original TextTranslated by Google
Response from Property: As soon as Xiangyizhuangyuan was unveiled, everyone who saw it said that this place was quiet. Sit and watch the white clouds leisurely, listen to the kingfishers chirping quietly. Li Bai sought in his dreams, Su Zi once stayed and visited. If you ask who is waiting for this garden, it will make the poet's heart compete freely. Xiangyizhuangyuan looks forward to your stay again!
Guest User
Superior Double
Stayed in Oct 2024
Family
10 review
2.7/5
Posted on Nov 5, 2024
The room smells of cigarettes, not friendly to non-smokers. It's the first time I've encountered the requirement that umbrellas cannot be taken out of the homestay. It's the first time I've paid a deposit for an umbrella. It's raining so hard, maybe they think customers are here to experience staying for one night and get soaked. There are different desserts every night, but the height of the stool and table in the room doesn't match, so you can't eat. Building 2 is next to a major traffic road, and no matter how thick the wall is, it probably can't block the sound of the speakers. The hotel restaurant experience is good. Although it's mainly Cantonese cuisine, all kinds of tastes are taken care of. In summary, it's suitable for people who like to smoke in the room when they are drunk. Anyway, you can't hear any sound when you are drunk. Fruits are given with meals, which is good.
Original TextTranslated by Google
Response from Property: 您好!非常感謝您選擇入住相宜粧園,酒店一直秉承賓客至上的服務理念,我們提供的是管家式服務,管家團隊會為客人提供全程跟蹤式服務,確保每一位客人的住宿體驗無瑕疵。酒店室內全部禁煙,但是抵不住有些比較自我的客人哦,畢竟我們也不會隨意進出人家房間。您中午12:32分到達酒店,前台跟您説您原定的聽雨大床房還未打掃好,因為咱家所有平台都是標明14點後入住,您要求升級並且儘快入住,我們已經説明升級的房間客人也剛退還沒打掃好,緊接您去用餐讓我們催保潔打掃,後續帶您去房間是管家也特別説明房間剛打掃好地面沒幹屋內通風不到位,您説不影響直接入住。所以我們直接給您免費升級入住了哦。雨傘,就是我們酒店自己定做的酒店專用雨傘,本就是提供客人在酒店內使用,在酒店所用客人拿了幾把我們都沒意見,但是您要帶兩把出去逛街出去啊,按您這意思您出門要是不好打車我們是不是還有把我們專車借給您?按金?前台小姑娘就按正常流程説了一句(雨傘是在園區內使用不可以帶出園區哦)您就反應強烈了一頓數落,非要帶兩把出去,接着跟您提一嘴問您的房間我們給您登記一下回來您給我們説拿回來了就好,還跟您説了雨傘的價格,您還很豪氣的説沒事買下都行。(結果是您沒交按金帶出去兩把哦)方便告知我們哪一位工作人員收了那您一分錢的按金嗎?那我得誇誇他,畢竟這才是正確流程,而不是讓客人直接帶出去。對於您提到的其他問題,在您入住開始到退房我們沒有收到您的任何反饋,我們管家24小時在線,有任何入住體驗的問題都可以隨時聯繫我們處理或是更換房間哦。可能在退房當天我們比較貼心同意了您延遲兩個小時退房的要求,讓您有足夠的時間把不好的入住體驗都記錄下來反饋給我們吧。對於您滿意的方面我們也會再接再勵繼續保持。相宜粧園一出釉,見者鹹言此地幽。 坐看白雲閑悠悠,靜聽翠鳥鳴啾啾。 太白夢中求,蘇子曾駐遊。 若問該園待何人,直教詩心競自由。 相宜粧園期待您的再次入住!
Guest User
Deluxe King Room
Stayed in Oct 2024
Family
2 review
2.5/5
Posted on Nov 4, 2024
The design of the hotel is very "Chinese-style" but it is not suitable for the elderly and children because there are too many stairs. The staff were very friendly and gave us a free upgrade to one of the rooms. We didn't check in until 10pm, and it was pitch dark when we arrived at the hotel. When the elderly parents walked to the room, they had a feeling of "going up the mountain and going down to the sea". The moment I entered the room after a tiring day, my heart felt warm because I saw a thermos pot on the table filled with warm red bean soup. But all the good feelings were completely shattered the moment he entered the bathroom. . . The bathroom was well designed and beautiful but the mold, dirt and urine odor on three walls of the shower freaked me out! Since it was already 12 o'clock in the morning, I didn't go to the front desk to complain. I showered with my eyes closed the whole time. It was so unsightly that I didn’t even have the courage to take photos to prove it. Glad I only stayed one night.
Original TextTranslated by Google
Response from Property: 您好!非常感謝您選擇入住相宜粧園,酒店一直秉承賓客至上的服務理念,我們提供的是管家式服務,管家團隊會為客人提供全程跟蹤式服務,確保每一位客人的住宿體驗無瑕疵。我們非常感謝您提出我們不足的地方,我們會盡快核實改進處理。相宜粧園獨佔杭州市區的一小片山頭,車子可以開到大門口,電梯上三樓前台辦理入住,酒店前台24小時值班,夜間咱們所有的公共區域的路燈全部亮着,酒店在任何平台上的宣傳圖文訊息都表明咱家是半山園林式酒店,並且圖片也顯示有步行台階,每一棟樓按照不同的路線都不會走太多台階,每棟別墅也衹是高2層。您提到的衞生間衞生問題我們第一時間去核實並處理,開業直至現在我們也並未收到此類反饋,您豐富的形容詞也是看的我們心中一暖又一驚,後續我們會繼續跟進保潔清潔問題,很抱歉讓您這邊體驗不佳。相宜粧園一出釉,見者鹹言此地幽。 坐看白雲閑悠悠,靜聽翠鳥鳴啾啾。 太白夢中求,蘇子曾駐遊。 若問該園待何人,直教詩心競自由。 相宜粧園期待您的再次入住!
Guest User
Superior Twin Room
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 29, 2024
The hotel staff provided very good service. The lady even upgraded my room for free. The room was very big and very comfortable and quiet! The room I booked also had a small balcony. I could sit on the balcony and relax for a while. Hahaha~ Breakfast is included in the package. You must try their Cantonese breakfast! The restaurant is also very nice for taking photos!
Original TextTranslated by Google
6/9
Response from Property: As soon as Xiangyizhuangyuan was unveiled, everyone who saw it said that this place was quiet. Sit and watch the white clouds leisurely, listen to the kingfishers chirping quietly. Li Bai sought in his dreams, Su Zi once stayed and visited. If you ask who is waiting for this garden, it will make the poet's heart compete freely. Xiangyizhuangyuan looks forward to your stay again!
Guest User
Discount Room
Stayed in Oct 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Oct 26, 2024
Very good. The environment and service are good. The location is also very good. Take a walk along the river at night. I just suggest you turn off the automatic opening of the toilet. There is also a ceramic museum next to it. I also walked to the Bagua Ruins Park. I think it is very mysterious. 😃. Overall, I am very satisfied. I will book this place next time.
Original TextTranslated by Google
Response from Property: Thank you very much for your review. We are very honored to provide you with such an excellent accommodation experience. Our housekeeping team is always working hard to improve the service level to meet the needs and expectations of our customers. The housekeeping team will follow up with guests throughout the service to ensure that the guests' accommodation experience is flawless. We also communicate with guests regularly to understand their needs and feedback so as to continuously improve our service. We are very grateful for your review and we will continue to work hard to improve our service level and provide you with a better accommodation experience. If guests have any questions or suggestions, please feel free to contact us and we will serve you wholeheartedly.
Guest User
Deluxe King Room
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 12, 2024
The hotel is very new, the environment is very good, and the service is also very good. The hotel has an independent restaurant with fresh ingredients. **The set meal on the photo is a great value.
Original TextTranslated by Google
Response from Property: Dear Xiangyi Guest, thank you for your recognition of Hangzhou West Lake Xiangyi Makeup Garden! Hangzhou West Lake Xiangyi Zhuangyuan is located at the foot of Yuhuang Mountain, backed by Baguatian Heritage Park, facing West Lake to the north and Qiantang River to the south. It is a light luxury garden villa hotel integrating catering, accommodation and leisure; the hotel has created a Guangfu Two restaurants with Cantonese cuisine and seafood, and 21 luxurious guest rooms, are decorated with Song Dynasty life aesthetic elements such as incense, playing the piano, flower appreciation, and tea cooking, creating an elegant, transparent and elegant atmosphere, providing you with a place of cultural happiness. Oriental sojourn space. Thank you for your five-star review! All the friends at Xiangyi Makeup Garden look forward to your stay again!
Guest User
Deluxe King Room
Stayed in Oct 2024
Couples
1 review
4.5/5
Great
Posted on Oct 9, 2024
Thanks to the front desk lady for upgrading the room. The environment is very good and very photogenic. Takeaway can be delivered to the door of the room. There is too little breakfast. The staple food has to wait for a long time. There is nothing to eat at 9:30. I asked for leek fried dumplings and a waiter didn't want to give them to us... The quality of the waiters needs to be improved. In addition, the hot water for bathing is too cold. The bathtub is wasted. It is less than 40 degrees and it is impossible to soak.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. We regularly maintain and update the room environment, equipment and public area facilities to ensure that you have a more comfortable and tidy environment during your stay. We hope that you will have a new experience next time you visit! Looking forward to experiencing it again!
Guest User
Superior Twin Room
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 9, 2024
The hotel is beautiful. The room is bright and clean. Voss mineral water is also provided. This is a garden-style hotel with a quiet environment. It was drizzling when we went there. Listening to the gentle sound of the drizzle at night, my mood became much calmer and softer. If you are tired of the intrigue in the workplace and want to find a place to enjoy life quietly, you can come here if you have a chance. Five-star recommendation.
Original TextTranslated by Google
Response from Property: Thank you very much for your review. We are very honored to provide you with such an excellent accommodation experience. Our housekeeping team is always working hard to improve the service level to meet the needs and expectations of our customers. The housekeeping team will follow up with guests throughout the entire process to ensure that the guests' accommodation experience is flawless. We also communicate with guests regularly to understand their needs and feedback so as to continuously improve our services. We are very grateful for your review and we will continue to work hard to improve our service level and provide you with a better accommodation experience. If guests have any questions or suggestions, please feel free to contact us and we will serve you wholeheartedly.
Guest User
Deluxe Twin Room
Stayed in Oct 2024
Family
6 review
5.0/5
Outstanding
Posted on Oct 5, 2024
Staying during the National Day, it’s just a bicycle ride away from the scenic spot, and it’s far away from the hustle and bustle. The desserts in the evening are also very heart-warming.
Original TextTranslated by Google
Response from Property: Thank you very much for your review. We are honored to provide you with such an excellent stay. Our team of butlers are always working hard to improve service levels to meet our customers' needs and expectations. The butler team will track the guests throughout the entire process to ensure that their stay experience is flawless. We also communicate with guests regularly to understand their needs and feedback in order to continuously improve our services. We are very grateful for your review. We will continue to work hard to improve our service levels and provide you with a better accommodation experience. If guests have any questions or suggestions, please feel free to contact us and we will be happy to serve you.
Guest User
Deluxe King Room
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The hotel is quiet in the bustle. The room is clean and tidy. The overall feeling is good. The front desk service is patient. The housekeeper also contacted the hotel in advance to communicate arrival, cleaning and check-out time. It is good and recommended.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your love for Hangzhou West Lake Xiangyi Zhuangyuan Hotel. The hotel's Yueshutong Restaurant has specially hired a team of Cantonese chefs from Guangzhou. Some of the ingredients are flown in from Chaoshan on the same day, striving to create the most authentic Cantonese Cantonese cuisine. Visitors from all over the world; each room includes breakfast for two at Yueshutong Restaurant, which is a Cantonese-style morning tea in the form of a meal, which is authentic and rich; Xiangyi makeup garden is committed to providing guests with a unique vacation experience
Guest User
Superior Twin Room
Stayed in Sep 2024
Family
16 review
5.0/5
Outstanding
Posted on Sep 22, 2024
The hotel is built on the mountain, small and exquisite. Green bean soup is arranged in the evening, which the children like very much. The room is also of high quality. The 1.35 bed is also very friendly to a family of three, especially the toiletries for children are particularly popular with children. Breakfast is semi-self-service, and the staple food is beef brisket noodles and wontons. Choosing beef brisket noodles is very good👍🏻. It is worth praising the hotel staff, from the staff who guide the parking at the door to the restaurant waiters and the front desk staff are all very friendly. Worth recommending!
Original TextTranslated by Google
6/7
Response from Property: Dear distinguished guest, thank you for your love for Hangzhou West Lake Xiangyi Zhuangyuan Hotel. The hotel's Yue Shutong Restaurant specially hired a Cantonese chef team from Guangzhou. Some ingredients were airlifted from Chaoshan on the same day, and they are committed to creating the most authentic Cantonese cuisine to entertain guests from all over the world; each room includes a double breakfast at Yue Shutong Restaurant, which is authentic and rich in the form of Cantonese morning tea; Xiangyi Zhuangyuan is committed to providing guests with a unique holiday experience;