Atour Hotel (Hangzhou West Lake Pinghu Road)

Atour Hotel (Hangzhou West Lake Pinghu Road) Reviews

Atour Hotel (Hangzhou West Lake Pinghu Road)

Jingjin Building, No. 228 Zhonghe Middle Road, Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
Atour Hotel (Hangzhou West Lake Pinghu Road)
Atour Hotel (Hangzhou West Lake Pinghu Road)Atour Hotel (Hangzhou West Lake Pinghu Road)Atour Hotel (Hangzhou West Lake Pinghu Road)
Check available rooms for your travel dates
We Price Match
1 night

Atour Hotel (Hangzhou West Lake Pinghu Road) Guest Reviews

4.8/5
Excellent
1605 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(1605)
Positive reviews(1578)
Reviews with photos/video(131)
Friendly front desk staff(162)
Delicious breakfast(148)
Classy environment(135)
Convenient parking(52)
Near shopping area(50)
Convenient for shopping(50)
Perfect for business trips(35)
Nice elevator(6)
Negative reviews(26)
Emily_traveller
Executive Queen Room
Stayed in Sep 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Oct 20, 2024
Atour was a great hotel with all the amenities you could need. The service was efficient and friendly. The location was also great for sightseeing.
Response from Property: Thank you for your comments in your busy schedule. Your encouragement is our driving force. Atour is a humanistic hotel with the theme of reading and humanistic photography. You should feel the cultural and artistic atmosphere different from other hotels. Care, consideration, care and warmth are the most sincere gifts given by every Atour person. Our attentive service allows every friend who comes to the store to feel the warmth of home. We hope that our service can bring you more surprises and touches. We will definitely show you a better self and look forward to your coming again!
Bouhoun.dz
Superior Twin Room
Stayed in Sep 2024
Business travelers
34 review
4.0/5
Very Good
Posted on Oct 16, 2024
The hotel is not bad the reception are very kind just need to clean more some spot in the room and the fruits in the breakfast better to more fresh.
Response from Property: Thank you for staying in our hotel. We will definitely actively rectify your suggestions. We look forward to your next stay!
Guest User
Superior Double Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 8, 2024
Clean and modern. It meets my basic requirements. Custom service is friendly and helpful.
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Hangzhou West Lake Lakeside Yintai Atour Hotel will be the warmest and most unique one in your memory! Come back often and wish you a happy life!
Guest User
Guestroom (Double Bed)
Stayed in Jul 2024
Business travelers
25 review
4.5/5
Great
Posted on Aug 18, 2024
the hotel is beautiful, the staff is helpful and friendly
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Hangzhou West Lake Lakeside Yintai Atour Hotel will be the warmest and most unique one in your memory! Come back often and wish you a happy life!
Christine Ho
Superior Double Room
Stayed in Nov 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 15, 2023
Although is a bit walking distance from metro station, still quite convenient surrounding with food. Customer service is the best I ever experienced in any of my travelling. Staff are friendly, efficient, and treat every guest with exceptional hospitality. Would recommend.
Response from Property: Dear guest, to Atour, you are not just a guest, but also a best friend. Every encounter we have is a reunion after a long absence. We hope you can feel the warmth of a neighbor when you stay with us. Thank you very much for your recognition and praise of our efforts. We hope you will visit us more often in the future!
Guest User
Superior Twin Room
Stayed in Mar 2024
Travel with friends
3 review
4.0/5
Very Good
Posted on Apr 18, 2024
Staff are friendly and helpful
Response from Property: 尊敬的賓客：您好！感謝您 5 分的點評哦！每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望杭州西湖湖濱銀泰亞朵酒店會是您回憶裏最温馨最獨特的那個！常回來看看哦，祝：生活愉快!
Guest User
Superior Twin Room
Stayed in Sep 2022
Family
5 review
4.2/5
Very Good
Posted on Oct 6, 2022
Clean and comfortable to stay with a kid during the golden week. It takes 10-15 minutes to be at the west lake and start exploring. Evreything is simple and functional with a pleasant breakfast room for the morning.
Response from Property: 感謝親在百忙之中給朵朵們做的點評，您的鼓勵是我們前進的動力。亞朵是一家以閲讀和人文攝影為主題的人文酒店，您應該感受到了與別的酒店不同的文化和藝術氣息，關懷，體貼，照顧，温暖，是每位亞朵人送給親最真誠的禮物，我們的用心服務讓到店的每位朵友都能感受到家一般的温暖，希望我們的服務能給您帶來更多的驚喜和感動，我們一定會將更好的自己展現給您，期待您的再次到來！
A Fish Called Wanderer
Superior Room (Double Bed)
Stayed in Sep 2022
Other
7 review
4.2/5
Very Good
Posted on Oct 3, 2022
Check in was a little complicated as I think they thought we had just arrived in China! Once this was cleared up we shown to our room. Unfortunately our first room smelt smoky and we were quickly allocated another room and presented with a complimentary fruit box. We enjoyed our stay very, the room had all we needed. On leaving we were presented with a gift for national holiday weekend 🙂
Response from Property: 感謝親在百忙之中給朵朵們做的點評，您的鼓勵是我們前進的動力。亞朵是一家以閲讀和人文攝影為主題的人文酒店，您應該感受到了與別的酒店不同的文化和藝術氣息，關懷，體貼，照顧，温暖，是每位亞朵人送給親最真誠的禮物，我們的用心服務讓到店的每位朵友都能感受到家一般的温暖，希望我們的服務能給您帶來更多的驚喜和感動，我們一定會將更好的自己展現給您，期待您的再次到來！
Aaron & Feifei
Superior Double Room
Stayed in Dec 2021
Couples
1 review
5.0/5
Outstanding
Posted on Jan 17, 2022
Clean hotel with great service. Location is good. Within walking distance to west lake.
Response from Property: 亞朵，不忘初心，信奉您為家人，提供鄰里温馨的服務，亞朵，希望成為您出門在外的首選~為每一位在旅途的客人送去我們最真誠、友愛的幫助是每一個亞朵人所義不容辭的，還是熟悉的味道，還是熟悉的人，温馨，舒適的家，靜候您下次光臨！
Guest User
Superior Twin Room
Stayed in Nov 2024
Family
7 review
5.0/5
Outstanding
Posted on Dec 15, 2024
The room is clean and tidy. The front desk receptionist is very polite and considerate. It is very close to the West Lake and very convenient. You may consider coming back next time you visit Hangzhou.
Original TextTranslated by Google
Response from Property: 感謝親在百忙之中給朵朵們做的點評，您的鼓勵是我們前進的動力。亞朵是一家以閲讀和人文攝影為主題的人文酒店，您應該感受到了與別的酒店不同的文化和藝術氣息，關懷，體貼，照顧，温暖，是每位亞朵人送給親最真誠的禮物，我們的用心服務讓到店的每位朵友都能感受到家一般的温暖，希望我們的服務能給您帶來更多的驚喜和感動，我們一定會將更好的自己展現給您，期待您的再次到來！
Guest User
Superior Twin Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 1, 2024
The guy at the front desk was very enthusiastic. He learned that it was the child's birthday and sent a gift and a fruit plate. He also sent breakfast, which added a touch of warmth to the trip. Hangzhou West Lake is beautiful, I will come again next time.
Original TextTranslated by Google
Response from Property: Thank you for your comments in your busy schedule. Your encouragement is our driving force. Atour is a humanistic hotel with the theme of reading and humanistic photography. You should feel the cultural and artistic atmosphere different from other hotels. Care, consideration, care and warmth are the most sincere gifts given by every Atour person. Our attentive service allows every friend who comes to the store to feel the warmth of home. We hope that our service can bring you more surprises and touches. We will definitely show you a better self and look forward to your coming again!
Guest User
Superior Room (2 Beds)
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 4, 2024
The hotel stay experience is very good. The bamboo house at the entrance is very comfortable, the front desk service is considerate and thoughtful, the room facilities are complete, the breakfast is rich and delicious, and the transportation, shopping and dining around the hotel are convenient, making it an ideal choice for travel.
Original TextTranslated by Google
Response from Property: 尊敬的賓客：您好！感謝您 5 分的點評哦！每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望杭州西湖湖濱銀泰亞朵酒店會是您回憶裏最温馨最獨特的那個！常回來看看哦，祝：生活愉快!
Guest User
Superior Double Room
Stayed in Sep 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 10, 2024
Very good, recommended by a colleague, upgraded to an executive suite. The front desk made me a member, continued to use the executive suite the next day, and gave me a late check-out. It was really good. The picture was taken temporarily after leaving
Original TextTranslated by Google
Response from Property: 尊敬的賓客：對於您提出的不足，朵兒很是自責，同時感謝。自責在您入住期間沒能及時關注您的入住感受，讓您心有失落。感謝您，將朵兒的不足提出，好加以改進，朵兒對您的評價很重視，希望您再次到來，會喜歡變的更温馨的湖濱銀泰朵兒~
Guest User
Superior Double Room
Stayed in Aug 2024
Family
5 review
3.0/5
Posted on Nov 14, 2024
The mattress in the room was too soft, and I had back pain after sleeping. It was arranged opposite the elevator, and I didn't ask for advice. It was very noisy. I asked for an extra quilt and waited for a long time. They said they would check it out, and brought it to me after urging me.
Original TextTranslated by Google
Response from Property: 尊敬的賓客：對於您提出的不足，朵兒很是自責，同時感謝。自責在您入住期間沒能及時關注您的入住感受，讓您心有失落。感謝您，將朵兒的不足提出，好加以改進，朵兒對您的評價很重視，希望您再次到來，會喜歡變的更温馨的湖濱銀泰朵兒~
Guest User
Superior Twin Room
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 22, 2024
The front desk lady and brother were considerate and would pour hot water for us. They spoke very gently and patiently answered our questions. The room was comfortable and they also gave us a small gift when we checked out. In short, the living experience was perfect.
Original TextTranslated by Google
Response from Property: Seeing your thoughtful comments, Duoer is really touched. Because of understanding, encouragement and support, I think we will get better and better. At Atour, from the moment you walk into the lobby, a smile, a cup of hot tea, and a greeting seem to have expressed the enthusiasm and thoughtfulness of Atour people. Satisfaction is just the starting point. Surprises and touches are what we have been looking for. On the road to chasing dreams, because of you, Atour's tomorrow will be even better. Too much gratitude seems to be unable to be expressed in words at this moment. Thousands of words are summed up in one sentence: Atour's appointment, see you there!