LUCK  HOTEL

LUCK HOTEL Reviews

LUCK HOTEL

No. 2 Tangmiao Road, Xihu District, Hangzhou, Zhejiang, 310013, ChinaView Hotel Details
LUCK  HOTEL
LUCK  HOTELLUCK  HOTELLUCK  HOTEL
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LUCK HOTEL Guest Reviews

4.6/5
Very Good
1970 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(1970)
Positive reviews(1925)
Reviews with photos/video(189)
Friendly front desk staff(229)
Classy environment(204)
Delicious breakfast(138)
Quiet & comfortable(105)
Excellent afternoon tea(61)
Would stay again(54)
Close to metro(26)
Tasty restaurant(24)
Negative reviews(45)
Guest User
Superior Queen Room
Stayed in Apr 2024
Family
3 review
2.5/5
Posted on Apr 7, 2024
The hotel is near to the metro station, and is very quite. But the entire outlook of hotel is nothing like the video shown, so don’t be fooled by the promotion video. For the hotel facilities, although it is told that the hotel has a gym room and laundry room, actually there is only 3 exercise machines( running trail, cycling) and 2 washing machines, both in the same room. The check in procedure is a bit slow and there is no views outside of the window, only a plant which is dying. The hotel is completely overrated, the sound proofing is so bad that I can hear upstairs flushing toilet and next door chatting, people shutting their doors.
Response from Property: Dear guest, hello! We are very sorry that we failed to give you a satisfactory stay. We attach great importance to your valuable suggestions and will feedback your opinions to various departments and make adjustments in time. We will correct our shortcomings and look forward to your next visit to provide you with more thoughtful services.
BSena
Superior Queen Room
Stayed in Mar 2024
Family
4 review
5.0/5
Outstanding
Posted on Mar 10, 2024
The hotel was a lovely place. We quite liked the restaurant which was pleasing to the eye. Their afternoon tea could improve. Otherwise I think it was value for money. The room was spacious and the bed was comfortable.
Response from Property: Dear guests, hello! Thank you for your favor and love for our hotel! Your support and encouragement are our greatest motivation to move forward. Lanka Hotel continuously strives to create a warm and comfortable living environment for guests, and meets the needs of different guests with the highest cost performance. welcome next time!
Rebecca
Superior Queen Room
Stayed in Jan 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 27, 2024
I stayed here for a few nights and was very impressed! The rooms are gorgeous, clean and the staff are friendly.
Response from Property: Dear guests, hello! Thank you for your favor and love for our hotel! Your support and encouragement are our greatest motivation to move forward. Lanka Hotel continuously strives to create a warm and comfortable living environment for guests, and meets the needs of different guests with the highest cost performance. welcome next time!
Guest User
Duplex Suite - 2-Bedroom
Stayed in Dec 2023
Family
11 review
4.7/5
Amazing
Posted on Jan 1, 2024
The rooms are very massive which was a huge bonus for my family of four. It was also very nice that they came with afternoon tea breakfast . There was an ample amount of food at breakfast--we did not leave hungry. The location is convenient because the subway is a quick walk. We would definitely stay here again.
Response from Property: Dear guests, hello! Thank you for your favor and love for our hotel! Your support and encouragement are our greatest motivation to move forward. Lanka Hotel continuously strives to create a warm and comfortable living environment for guests, and meets the needs of different guests with the highest cost performance. welcome next time!
Guest User
Superior Queen Room
Stayed in Nov 2023
Travel with friends
13 review
5.0/5
Outstanding
Posted on Nov 26, 2023
Friendly reception. Check in/out with no problems. Room had everything you usually need. Felt comfortable!
Response from Property: Dear Guest,Thank you for taking the time to share your experience at LanKa Boutique Hotel Hangzhou. We are delighted to hear that you had a pleasant stay with us and found our staff friendly, and your room comfortable with everything you needed.We value your feedback and appreciate your kind words. Your satisfaction is our top priority, and we will continue to work hard to maintain the high standards of service and facilities we provide.Thank you again for your review, and we hope to welcome you back to LanKa Boutique Hotel Hangzhou in the future.Best Regards,LanKa Boutique Hotel Hangzhou
B_inC
Superior Queen Room
Stayed in Nov 2023
Travel with friends
9 review
4.7/5
Amazing
Posted on Nov 19, 2023
We had a lovely stay at the hotel. The location was what we needed for our purpose to our visit in Hangzhou. We didn’t have breakfast at the hotel but I’ve heard that it’s very Chinese and not so much Western food available.
Response from Property: Dear Guest,We are so pleased that you had a lovely stay at our hotel. We are delighted that our location met your needs during your visit to Hangzhou.We would also like to share that we do offer a breakfast menu, but understand that you may not have had the opportunity to experience it during your stay. We can assure you that our breakfast menu is a unique blend of traditional Chinese cuisine and Western options, providing a diverse range of choices to suit different tastes.Thank you for your positive feedback and we hope to have the opportunity to welcome you back in the future.Warm regards, Hotel Team
洋杨
Superior Queen Room
Stayed in Jan 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Mar 26, 2024
nice hotel. they also provided self service laundry
Guest User
Superior 2-bed Room
Stayed in Oct 2022
Other
2 review
5.0/5
Outstanding
Posted on Oct 23, 2022
jiudianhuanjinghenhao
Response from Property: Dear guest, hello! Thank you for your favor and love for our hotel! Your support and encouragement is the biggest driving force for us to move forward. Lanka Hotel strives continuously to create a warm and comfortable living environment for guests, and meets the needs of different guests with the highest cost performance. welcome next time!
Guest User
Superior Queen Room
Stayed in Aug 2024
Business travelers
8 review
4.6/5
Great
Posted on Aug 29, 2024
The room is tidy and clean, the afternoon tea is good, the facilities are not new, and the service is warm. It is suitable for business trips and travel. The room is spacious and bright. It is a very good stay experience! Like
Original TextTranslated by Google
Response from Property: Thank you very much for your comments and praise! We are glad to know that you had a great time at Lanka Boutique Hotel and were satisfied with your room, afternoon tea and our service. Although the facilities may not be the latest, we have always been committed to providing guests with a comfortable and pleasant stay. We are very happy to hear that you feel that the room is spacious and bright and the stay experience is very good. We will continue to work hard to ensure that every guest can enjoy high-quality service and comfortable accommodation. Looking forward to your next visit and bringing you a wonderful stay experience again! Thank you!
Anonymous User
Superior 2-bed Room
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 9, 2024
Hygiene: Very good, cleaned every day. The bathroom is also high-end. Environment: Very quiet. Easy to get a taxi. Service: The front desk lady is very enthusiastic. Facilities: Very good. The bed is also very comfortable. Seasonal afternoon tea for two: Delivered every day, good.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! First of all, please allow us to express our sincerest gratitude and joy to you! We are extremely honored and pleased to receive such a detailed and positive evaluation from you. Regarding hygiene, your affirmation is the greatest encouragement to our cleaning team. We are well aware that hygiene is the cornerstone of hotel services, so we adhere to high standards of cleaning every day to ensure that every guest can enjoy a clean and tidy accommodation environment. At the same time, we are also very happy that you like our bathroom design, which combines modern and elegant elements to provide guests with a more comfortable and private space. In terms of environment, we strive to create a quiet and comfortable accommodation atmosphere so that you can find a quiet haven during your busy journey. And convenient transportation conditions are another thoughtful service we provide to our guests, making your travel more worry-free. In terms of service, the enthusiasm and thoughtfulness of the front desk lady are the epitome of our hotel service. We always believe that every employee is a representative of the hotel's image, and their smiles and enthusiasm can be passed on to every guest. We are very happy to hear your praise for her, which will inspire all our staff to continue to maintain and improve our service level. In terms of facilities, we are committed to providing high-quality accommodation facilities, including comfortable beds and complete supporting facilities. Your good comments make us very happy and make us more convinced that our efforts are in the right direction. Finally, regarding the seasonal afternoon tea for two, we are very glad that you like this special service. This is a small surprise we carefully prepared for our guests, hoping to add a touch of warmth and comfort to your stay. Thank you again for your choice and good comments. Hangzhou Lanka Boutique Hotel looks forward to meeting you again and creating more beautiful memories together. I wish you a happy life and all the best!
Guest User
Superior Queen Room
Stayed in Aug 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Aug 11, 2024
The hotel is not big, but the rooms are clean and tidy, the facilities are complete, the service is good, there is afternoon tea, and it is close to the West Lake, just a taxi ride away. I will book this hotel again next time I go to Hangzhou.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your wonderful comments and promise to stay again. This makes all the staff of Hangzhou Lanka Boutique Hotel feel extremely honored and excited. We are well aware that although the hotel is small, we are always committed to providing you with the highest quality service and experience in a limited space. Your recognition of the cleanliness and complete facilities of our rooms is the greatest affirmation of our daily cleaning and maintenance work. At the same time, we are also very happy that our service can satisfy you, and the provision of afternoon tea is to add a touch of warmth and comfort to your stay. Regarding the geographical location, we are indeed very lucky to be close to the scenic spot of West Lake, which can be reached by taxi in just ten minutes, which brings great convenience to your travel. This is also a highlight of our hotel, which allows you to enjoy a comfortable stay while easily exploring the beautiful scenery of Hangzhou. Your willingness to book again is the greatest encouragement and support for us. We promise that we will continue to maintain and improve our service quality in the future to bring surprises and satisfaction to your every stay. We look forward to welcoming you again in the near future and creating more beautiful memories with you. Thank you again for your choice and trust, and wish you a happy life and a pleasant journey!
zj5411
Superior Queen Room
Stayed in Aug 2024
Family
14 review
5.0/5
Outstanding
Posted on Aug 15, 2024
The hotel is decorated in a new Chinese style. Some refreshments are provided downstairs, which is quite convenient. The location is good and there are many places to eat around. It is a little distance from the subway entrance and you can walk for a while.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Hangzhou Lanka Boutique Hotel and sharing your stay experience! We are very happy to know that you like the hotel's new Chinese decoration style and the convenient refreshments service provided downstairs. The convenient location and rich surrounding food are also a major advantage of our hotel. We hope to add more fun to your trip. Thank you again for your valuable comments and look forward to your next visit. We will wholeheartedly provide you with better services!
Kaolinyijiarenmeihaorensheng
Superior 2-bed Room
Stayed in Jul 2024
Family
5 review
4.8/5
Amazing
Posted on Aug 1, 2024
Last year, I stayed at Hanting Hotel near the subway. I felt that the room was too small for this price. This year, I found this Lanka, which looked good from the photos. The actual check-in was not as new as in the photos. The hotel used wood-grain tiles and was decorated for 8 years. The maintenance was still good. This price is still OK. The front desk here does not require guests to give a full 5-point review indicator, so I scored according to my real feelings. Advantages: 1. The room is very large and I am very satisfied 2. The surrounding environment is very quiet, very close to Zhejiang University and Xixi Road. If it is not so hot, you can go to Xixi Road for a walk, which is still very comfortable. 3. Cleaning comes at 9 o'clock every morning, and will help you replenish and change some items 4. Although there is no breakfast, afternoon tea for two is provided, with fruits, small cakes, snacks, and coffee. It's OK, because I only eat a few slices of bread for breakfast. 5. The curtains are remote-controlled roller curtains. The curtains cannot be lowered to the bottom when checking in, and a master came to fix it soon. The shading effect is good 6. The air conditioner is also very good, the sound is very quiet, and the wind direction, mode, and time can be adjusted. It is my favorite air conditioner at this price. The TV is Sony, but it is relatively old. 7. The bed is quite comfortable, with two pillows and some cushions. It is equipped with the same facilities as some standard rooms in four- and five-star hotels Disadvantages: 1. The wifi is too bad. I couldn’t receive the verification code for half an hour using the mobile number until I used the electric signal, and it was very stuck 2. The bathroom door is not locked, and the wall between the bathroom and the bed is separated by blinds. Fortunately, the blinds are invisible 3. The facilities are relatively old, but not much different from some old four-star facilities. Another child said that the bed is a bit short. The waiter said that the bed is two meters long. The child is 1.8 meters tall and lies straight with his feet outside 😀 4. The refrigerator is not very cold because it is old, but it can be used. I put water in it and made lemon black tea. 5. There are relatively few varieties of breakfast, only slices of bread, and the restaurant is quite large.
Original TextTranslated by Google
6/9
Response from Property: Dear guest, ‌ Thank you very much for choosing Hangzhou Lanka Boutique Hotel and taking the time to leave us a detailed review. ‌We are glad to know that you were satisfied with the spaciousness of the room, the quiet environment and the timeliness of our service during your stay. ‌At the same time, we are also glad that the comfort of the bedding has been recognized by you, which is one of the high-quality experiences we have been committed to providing to our guests. ‌ We are deeply sorry about the WiFi signal problem you mentioned. ‌We understand that this may cause inconvenience to your accommodation experience. We will immediately communicate with the technical team to conduct a comprehensive inspection and upgrade of the WiFi equipment to ensure that all guests can enjoy stable and fast network services. ‌ In addition, we are also very sorry for the problem of the bathroom door not being locked. ‌This is indeed our negligence. We will fix it immediately and ensure that the facilities in all guest rooms meet the privacy needs of guests. ‌ Thank you again for your feedback. Your opinion is very important to us. ‌We look forward to providing you with a more perfect accommodation experience in the future. ‌If you have any other questions or need further assistance, please feel free to contact us. I wish you all the best
Anonymous User
Deluxe Family Duplex
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 23, 2024
The family room is very convenient and suitable for a family of four. The hygiene and facilities are satisfactory. The hotel is in a yard with free parking, which is very convenient. It is not far from the West Lake and you can take a taxi there. There are bakeries and several restaurants nearby, and it is not far from the subway entrance.
Original TextTranslated by Google
Response from Property: Thank you very much for your valuable evaluation! We are very happy to know that you are satisfied with our family room. It is our original intention to make it suitable for a family of four. We are very pleased with your recognition. Sanitation and facilities are the aspects we always pay attention to. We are very happy to receive your satisfactory evaluation. At the same time, we are also very happy that the location of the hotel has brought you convenience. Whether it is to go to West Lake or enjoy the surrounding dining and transportation, you can easily meet your needs. We look forward to your visit again next time and bring us more good feedback! I wish you all the best and a happy life!
Guest User
Superior Queen Room
Stayed in Jul 2024
Couples
2 review
4.7/5
Amazing
Posted on Jul 14, 2024
Seasonal afternoon tea for two: one can be given for free Service: I think a service WeChat account can be opened Facilities: There are robots that deliver meals, but the wife connection in the room I stayed in had some problems. It required a verification code, which I didn't understand. The TV remote control was not easy to use Environment: Pretty good Hygiene: The hygiene was cleaned in time, and the overall situation was still very good
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Hangzhou Lanka Boutique Hotel and taking your precious time to share your stay experience. We attach great importance to your every experience in the hotel. First of all, regarding your evaluation of the "Seasonal Afternoon Tea for Two" service, we are very happy to know that you think our afternoon tea is "ok", and we are even more pleased to know that you enjoyed a free afternoon tea. This is indeed one of the value-added services our hotel provides to its guests to make your stay even more perfect. Regarding the service WeChat suggestions you mentioned, we are very grateful for your valuable opinions. We are currently actively preparing to open service WeChat to provide guests with more convenient and efficient services. Once the service WeChat is officially launched, we will notify you in time and look forward to your use and feedback. We are deeply sorry for the facility issues you mentioned. Regarding the issue of the verification code required for room WiFi connection, this is in response to the requirements of the public security system. All guests staying in the hotel need real-name authentication and four-real registration. Environmentally, we're glad to hear you think it's "pretty good." We have been committed to creating a comfortable and elegant accommodation environment for our guests and will continue to work hard to improve it. In terms of hygiene, we really appreciate your affirmation. We have always regarded hygiene and cleanliness as the top priority of hotel services, and will continue to maintain high standards and strict requirements to ensure that every guest can enjoy a clean and tidy accommodation environment. Finally, thank you again for your stay and feedback. We sincerely look forward to your visit again and promise to provide you with better service and experience. Best wishes!