Microtel By Wyndham

Microtel By Wyndham Reviews

Microtel By Wyndham

No.1629 South Hezhuang Road, Xiaoshan District, Hangzhou, Zhejiang, ChinaView Hotel Details
Microtel By Wyndham
Microtel By WyndhamMicrotel By WyndhamMicrotel By Wyndham
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Microtel By Wyndham Guest Reviews

4.6/5
Very Good
478 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(478)
Positive reviews(463)
Reviews with photos/video(143)
Offers pick-up/drop-offs(77)
Friendly front desk staff(58)
Close to airport(58)
Delicious breakfast(51)
Easy to get around(50)
Awesome amenities(37)
Large rooms(29)
Perfect for business trips(8)
Negative reviews(15)
Guest User
Triple Room
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 7, 2024
The service provided by the hotel front desk is warm & friendly with an excellent checkin experience and a great environment. It is worth recommending. We checked very late night. Especially Front Desk Executive Ms.Song attended well at late night and our checkin was very easy.
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
A.M.K
Superior Double Room
Stayed in May 2024
Business travelers
68 review
5.0/5
Outstanding
Posted on May 4, 2024
This hotel is directly next to XiaoShan airport but to go out from airport area and arrive to hotel you need only 15 minutes by car. Rooms are very big and super clean. Staff is very friendly and they paid taxi fare from airport to hotel because i arrived after at 3am, and their shuttle bus from airport stop working between 2:00am and 4:00 am Recommended if you have an early flight from Hangzhou XiaoShan AirPort.
Response from Property: Dear guests: I am glad that you and your friends have spent a wonderful holiday in the hotel. Your comments are the best affirmation and encouragement for our service. We still have many preferential activities, please continue to pay attention to us, and welcome to visit again!
Guest User
Superior Room (2 beds)
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 14, 2024
good service
Kritika Poddar
Superior Room (2 beds)
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 15, 2024
Great hotel near airport. Very helpful receptionist. The hotel even arranges you to get picked up from the airport
Aurora3
Superior Double Room
Stayed in Oct 2023
Couples
15 review
5.0/5
Outstanding
Posted on Jan 18, 2024
Nice hotel, very close to the airport. It is very convenient if you have an early flight. The room was clean and the bed was soft and comfortable. It’s noisy because the hotel is very close to the airport.
Jeremiah H
Superior Room (2 beds)
Stayed in Apr 2024
Solo travelers
25 review
3.5/5
Posted on Jun 13, 2024
Satisfied with my stay, was a short trip, so didn’t expect much of the room
Travel77
Deluxe Queen Room
Stayed in Dec 2023
Business travelers
51 review
5.0/5
Outstanding
Posted on Jan 21, 2024
It was a pleasant stay . Mattress was super comfortable, friendly staffs . Good location as well.
Hyong Youl Cho
Superior Double Room
Stayed in Mar 2023
Business travelers
15 review
3.5/5
Posted on Mar 18, 2023
Price was cheap enough to accept the cigaret smell in the room. The hotel can be better if they can get rid of the cigaret smell or separate the non-smoking room.
Response from Property: Dear guests, Hello, thank you very much for your valuable advice, we attach great importance to your advice and according to your suggestions to make adjustments, very welcome you to stay again experience.
HY
Superior Double Room
Stayed in Oct 2023
Business travelers
24 review
5.0/5
Outstanding
Posted on Nov 10, 2023
Good for a stay before catching morning flight
Guest User
Superior Room (2 beds)
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 5, 2024
The price is cheap, close to the airport, the hotel facilities are relatively new, the sanitary environment is very good, and the service is also very good. Suddenly I feel that I have been ripped off before. It is a good and economical hotel. I hope the Wyndham in the next city will be as good.
Original TextTranslated by Google
Response from Property: Dear guest, Hello! Thank you for choosing Microtel Inn & Suites by Wyndham. It is a great honor to serve you. Over the years, we have been adhering to the spirit of "customer satisfaction first" to create a "home away from home" for every guest. Thank you for your recognition of Microtel Inn & Suites by Wyndham. We look forward to your and your family's stay again!
〆_luxiaoyang°
Business Queen Room
Stayed in Aug 2024
Solo travelers
6 review
4.8/5
Amazing
Posted on Sep 1, 2024
Facilities: The room is very spacious and bright. There is a lot of space for activities. The whole house has smart system furniture, which is very new. Environment: There is a pick-up and drop-off service. It takes about 5 minutes by taxi to the nearest subway station. The sound insulation outside is OK, and you can hardly hear the planes taking off and landing. There are earplugs. But the internal sound insulation is a bit poor. I live in the first room at the elevator entrance, and I can hear people talking in the corridor in the morning. Hygiene: It is very clean overall. The toilet can be more detailed. There is a dirty clothes basket, and the washing machine in the laundry room downstairs is also very clean. The dryer is a bit difficult to dry, but it’s not a big problem. Service: The front desk is very responsible and asks me for my ID every time I go in and out. The cleaning staff is very friendly and must be praised. The breakfast tastes good.
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Response from Property: Dear guests, thank you for your recognition of us. Every need of the guests is the direction we sincerely strive for. We will definitely work harder to create a five-star standard. We look forward to your next trip. We can create more perfect service for you.
Anonymous User
Deluxe 2-bed Room
Stayed in Aug 2024
Business travelers
10 review
0.7/5
Posted on Aug 13, 2024
Terrible. On the evening of the 11th, the blonde girl at the front desk had a very bad attitude, a scowl on her face, and spoke stiffly. The other one was okay. She did her job by delivering quilts and slippers. The room was average. It is 14 kilometers away from the airport, not 4 kilometers as described in the introduction. The breakfast auntie also had a scowl on her face, as did the front desk auntie. Every staff member I met was like that. There was basically no greeting or smile. Everyone had a long face. The cleaning auntie at the back of the lobby had a very good attitude, but her service was not even as good as that of a cleaning auntie. In addition, there was hair in the sanitary room. My companion had an allergic reaction, and his back and arms were red and swollen. You can see how bad the hygiene is. I came here for the brand name. It must be a pirated product.
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Response from Property: Dear guest: Hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. We deeply regret your experience during your stay in the hotel. We have informed the staff of the relevant departments of your valuable opinions and have retrained them to ensure that such incidents will not happen again. Thank you for your feedback, which makes us aware of our own shortcomings. We will work hard to change and become better. Please give us another chance and supervise us. We sincerely invite you to visit again and see our changes.
Guest User
Superior Double Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 21, 2024
Facilities: Very complete, and free gym Service: The front desk check-in was very good, and they even led us to the room Environment: Very clean, the room was very tidy Sanitation: The bed sheets were very clean There are also many types of breakfast, the kitchen aunt is also very polite, the breakfast is delicious, and there is free airport pick-up and drop-off. They will wake us up in advance to remind us, which is really good. I really recommend it
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6/9
Response from Property: Dear guest: Hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise. At the same time, we are more motivated to move forward. We hope to have more opportunities to serve you!
Guest User
Superior Double Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 18, 2024
Facilities: The hotel environment is elegant Hygiene: The room is clean and tidy Service: The room aunt is kind, the hygiene details are very attentive, the front desk service is very good, and the words are gentle Environment: The environment is very good and very clean The breakfast is rich and delicious, the overall experience is very good, it is worth recommending, and I will continue to choose next time
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6/9
Response from Property: Dear guest: Hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise. At the same time, we are more motivated to move forward. We hope to have more opportunities to serve you!
Guest User
Superior Double Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 16, 2024
The front desk lady who helped with the check-out had a very good service attitude and was very considerate. Secondly, this hotel has a very good sense of design. The environment is also good and the view outside the window is so beautiful. It's great for a beauty-loving person like me. I recommend it.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your visit. We sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise. At the same time, we are more motivated to move forward. We hope to have more opportunities to serve you!