Guest User
March 17, 2023
What a bad experience. The extra money I had to pay wasn't much, but I felt cheated. I booked a Family room for the night of March 14, 2023. On the website it says 2 free bottles of water and tea in the room. I drank 2 bottles of mineral water in the room and was charged 40,000 VND. I posted information on the website saying there were 2 free bottles of water, but the receptionist replied that the information on the website was posted 2 years ago and is no longer applicable. In addition, on the reception desk there is a notice that late check-out after 12:00 will be charged a surcharge of 50K/hour but I was charged a surcharge of 200k/1 hour and 13 minutes. Will never set foot in this hotel again
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