Oriental Palace Apartments Hanoi

Oriental Palace Apartments Hanoi Reviews

Oriental Palace Apartments Hanoi

33 Đ. Tây Hồ, Quảng An, Quan Tay Ho, Hanoi, VietnamView Hotel Details
Oriental Palace Apartments Hanoi
Oriental Palace Apartments HanoiOriental Palace Apartments HanoiOriental Palace Apartments Hanoi
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Oriental Palace Apartments Hanoi Guest Reviews

3.8/5
Good
23 review
Verified reviews
Location3.9
Amenities3.8
Service3.8
Cleanliness3.9
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All reviews(23)
Positive reviews(17)
Reviews with photos/video(2)
Negative reviews(1)
Guest User
Deluxe Studio
Stayed in Jul 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jul 12, 2024
It was peaceful and comfortable. Thank you
Response from Property: Dear Sir/Madam,Thank you so much for your review.Oriental Palace would like to take note of your review and promise to improve our hotel every day and hopefully, you can choose our hotel once again so you can see our improvement in the near future!Best regardsChris NgCustomer Service Manager.
zxhade
Deluxe Studio
Stayed in Apr 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Apr 20, 2024
The hotel is comfortable and quiet, the room was huge. The receptionist is quite helpful
Response from Property: Dear Sir/Madam, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. We look forward to seeing you on your next trip! Best Regards, Oriental Palace
kpakpo Allotey
Deluxe Studio
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 10, 2024
My family and I had the pleasure of staying at this hotel for five days, and our experience was exceptional. From the moment we arrived, we were warmly welcomed by the receptionist, who went above and beyond to make our stay comfortable and enjoyable. What really stood out to us was the helpfulness of the staff, particularly the receptionist. She provided us with excellent recommendations for local restaurants and attractions, helped us book tours, and was always available to answer any questions we had. Her friendly and professional demeanor made us feel truly welcome and added a personal touch to our stay. I will always go back there anytime am in Hanoi.
Response from Property: Thank you so much for your perfect review!I wish you and your family all the best and we are looking forward to seeing you again.Best regards,Oriental Palace.
Guest User
Deluxe Studio
Stayed in May 2024
Solo travelers
14 review
3.7/5
Posted on Jul 4, 2024
More of a studio apartment than a hotel room. Despite having a kitchen I wasn’t allowed food in the room which was very inconvenient as I was ill during my stay. I was informed that breakfast was included however after taking breakfast on the last day I was asked to pay for it. In the end the cost was waived due to the misinformation
Response from Property: Dear Sir/Madam,Thank you so much for your review .Oriental Palace would like to take note of your review and promise to improve our hotel every day and hopefully, you can choose our hotel once again so you can see our improvement in the near future!Best regardsChris NgCustomer service Manager.
The fat cat
Deluxe Studio
Stayed in Dec 2023
Couples
12 review
4.2/5
Very Good
Posted on Dec 31, 2023
Reasonable price hotel, amenities are old but clean. Room is large and has a big balcony.
Response from Property: Dear Sir/Madam,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. We look forward to seeing you on your next trip! Best Regards, Oriental Palace
Anonymous User
Two Bedroom Executive
Stayed in Nov 2022
Travel with friends
9 review
4.0/5
Very Good
Posted on Nov 21, 2022
Hotel is nice but the room wasn’t very clean / AC unit was very weak
Response from Property: Thank you for your review ! Im so sorry to hear that and we will fix it immediately . I hope you can choose our hotel next time and see the changes !Best regardsChrisCSM
윤관
Deluxe Studio
Stayed in May 2024
Business travelers
14 review
3.0/5
Posted on May 31, 2024
This is a quiet and well-lit hotel view. The old-looking room was spacious and the bed was comfortable. Breakfast is simple but just right...
Original TextTranslated by Google
Response from Property: Dear Sir/Madam, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. We look forward to seeing you on your next trip! Best Regards, Oriental Palace
Guest User
Deluxe Studio
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 31, 2024
Old room, broken tv but ok
Original TextTranslated by Google
Guest User
Deluxe Studio
Stayed in Mar 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Apr 11, 2024
Very good value for money
Original TextTranslated by Google
Response from Property: Dear Sir/Madam, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. We look forward to seeing you on your next trip! Best Regards, Oriental Palace
Guest User
Stayed in Jun 2024
Other
1.0/5
Posted on Jun 19, 2024
I’ll start with reception- they were half asleep - the two bedroom suite was horrendous - the second we walked in it stinks I think the fridge was broken - WiFi did not work - closets had mold and were smelling and I didn’t want to put my clothes in there - no towels no soap nothing, DO NOT TRUST nice pictures on ******* or Google it’s not true - that’s why I booked it because the pics looked amazing - I stayed there 15 minutes enough time to cancel my booking and changing hotel- it is a dump- please update pictures put the real pictures online - I didn’t even check the pool or gym the room was so awe full I had to get out and I’m not a princess type person but basic hygiene and a towel is a must to mention the place smelled really bad - I couldn’t wait to get out - place reminded me of the show “locked up abroad” typical place where men are looking for adventures …sorry I didn’t take pics I just wanted to get out don’t trust the nice pics and yes it’s cheap but you get what you pay for -
kirtikumarWaiSatara
Stayed in Jun 2024
Travel with friends
5.0/5
Outstanding
Posted on Jun 3, 2024
GRATE HUGE SPACE APARTMENT ROOMS WITH ALL FACILITIES.. SWIMMING POOL AND CLUB HOUSE ARE ADDED BENIFIT. NEAR TO INDIAN RESTORANT DALCHINEE. IF THEY SERVE INDIAN BREAKFAST LIKE UPAMA AND POHA THEN THEIR WILL BE HUGE DEMAND FOR THIS HOTEL FROM INDIANS
Guest User
Stayed in Apr 2024
Other
5.0/5
Outstanding
Posted on Apr 3, 2024
Super well located hotel and villas in the heart of Tay Ho, 15min away from downtown, with great western and Vietnamese restaurants, mini markets and coffee shops around. The environment is really nice and calm as it’s surrounded by a lot of greenery. Great swimming pool for a morning swim or to end your day. Nice for kids to play around too, with a kids playroom, but also close by to a park and kids cafes. The staff is so kind and friendly, always available to support us. Would definitely recommend to anyone looking for a calmer experience opposed to being in the city centre.
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 18, 2024
I came here to travel to Hanoi and stayed here for abt 2-3 days. The hotel is in a pretty good location, you only need to take 15 minutes by taxi to get to the old quarters. Also have many good restaurants around the hotel for you to choose from. Rooms are clean, staff are enthusiastic and helpful and very friendly. I highly recommend you to choose this hotel to stay. I will come back next time!
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 11, 2024
The service attitude of the receep or any of the hotels staff is also extre Professional, making customers feel comfortable. If you have the opportunity you can experience Oriental palace to feel the goods things that come to mind this hotel
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 7, 2024
I love this place so much. It gives me a peaceful feeling of being in the forest, away from the hustle and bustle of Hanoi, where I can hear the rustling of trees and the singing of birds. The breakfast is delicious and the atmosphere of the building is classic and lovely.