Carillon Boutique Hotel Reviews

Good service~ The reception staff are very welcoming

Very good, quite satisfied with my stay! It was a great experience coming here on a business trip!

The room is bad, small and smelly

Bad customer service, rooms are not looks like pictures . Not recommended this hotel, there are many more options with better offers. We would not be returning . AVOID!!! The location of this hotel is great, but that’s just about where it stops with this hotel. Unfortunately there was no fridge or safe in our room, and it would have been faster to dry your hair with a fan than the so called hair dryer. In addition, the WiFi barely worked. Unfortunately, our experience was ruined by the man on reception who checked us in. Sadly we did not get his name but he was very pushy, trying to sell us day trips and excursions for double the price that they were from shops in the city, even going as far as writing them all down on our travel ticket and asking us to sign, despite us saying no several times. The hotel manager messaged me directly after this offering a refund, but then ignored my subsequent messages completely when the refund did not come through. Do yourself a favour and stay somewhere else

Excellent service at Carillon boutique hotel. A special thanks to the receptionist Mr. Tom for giving us amazing food and drinks recommendations. A special mention to Mr. Robert for providing us with a comfortable stay. The hotel is located in old quarter and makes the stay at Hanoi very comfortable. The rooms are a bit small but from my observation all hotel rooms in old quarter are on the smaller side

Poor experience. The hotel was not honest in assisting us. The staff member was not helpful and ignored my messages, yet responded to my partner, not realizing it was related to our booking. They assumed it was a new booking. I will not return to this hotel. Best to book elsewhere. If you ever need assistance, forget it. Also, we were asked to leave a 5* review repetitively. When honesty is compromised what’s left ?

We hooked this hotel for 2nights and for me it was an average experience. Location was very good and that was the main advantage. Room size was very small and from washroom bed was clearly visible. This was is definitely okay for couple but dont book this hotel if you are going with friends or family. Breakfast option was also limited.

I recently stayed here, and I must say, the location was excellent - close to all the sights and sounds of the city. The staff were incredibly friendly and always ready to assist with a bright smile - shout out to Julia, Kevin, and Tom. However, I did notice that the room I was in needed some deep cleaning to freshen it up. Poor sound proofing and can literally hear chitchats from the lobby. Despite this small setback, my overall experience was pleasant, and I appreciated the warm hospitality of the hotel staff. P.S. Banh Mi 25 is 2 mins away, and the famous Michelin Bun Cha Dac Kim was a 5-min walk.

This was my first accommodation stop in Vietnam and the it was fantastic. Always a friendly welcoming smile from the front desk, many thanks Ann and Julia...it was so appreciated. Breakfast on the top floor .... a variety of options and good fast service. The room is clean and has everything you require (TV; air-con; Coffee station). Wonderful clean and full flowing shower. Perfectly situated in the Old quarter that you can walk everywhere. I would definitely recommend to book Carillon boutique hotel if you are staying in Hanoi.

I recently stayed at the Carillon Boutique Hotel in Hanoi and had a terrible experience. The rooms were small, stuffy, and poorly ventilated. The cleaning staff would often come late in the evening, disrupting my rest. The breakfast was subpar, with undercooked eggs, sugar cane juice instead of sugar, and no variety of juice options. This experience was not only disappointing but also felt orchestrated by the hotel staff. I hope others can learn from our experience and make informed decisions about their accommodations in Hanoi.

Love this place! Booked to stay here 2 times within our Ha Noi trip! Ann, Linda, and Vu was really accommodating; helped us booked our Ha Long Bay trip. Clean rooms and awesome showers! It is close to everything. Will definitely book again in a year or 2 when we come back!

Quaint comfortable little hotel in a fabulous location close to markets and main streets of the old town, walking distance to Hoam Kiem Lake. An Ngoc the receptionist and other staff are very friendly and helpful. Loved the little rooftop balcony and breakfast. Good for solo travellers.

This is a beautiful place to stay. The bed here is the most comfortable Ive had in one month in Vietnam. The decor and comfort is excellent here. The breakfast is wonderful . But its the service that really deserves the highest accolades. Even when there were difficulties with booking site( no fault of the hotel) , the owner made sure I was accomodated, and even gave me an upgrade!! They were patient kind and helpful. Thank you Thomas, Vu. Thank you miss Rose.Anh and all the staff .

For the money this hotel is superb location, clean and tidy, really nicely decorated rooms, staff are super friendly and helpful and in fact we left our camera in the room after leaving going to Cambodia. They went out of their way to help us and delivered the camera to the airport for us to collect. What a brilliant thing to do, nothing is too much trouble for the staff at Carillon.