martinP3218KH
October 29, 2024
The overall comfort of the hotel is good. The staff is kind but not well trained. We had to repeatedly talk to different desk staff about our reservation. Since it was two rooms on the same reservation, they seemed confused and I thought it was worked out 3 different times, but still they tried to cherge me for the second room. On the night that I checked in, I noticed some dirty dishes from room service on the floor of a hall. When I checked out 2 days later, they were still there. The design of the hotel is very inconvenient. There is no elevator and the room numbers don’t make sense. The third floor is the 200’s and the second floor is the 300’s. My traveling companions were in a room on side of the building from me and to get there, I had to walk down two flights of stairs and then bavk up, even though we were on the same floor.