Guest User
December 13, 2024
We booked a family room. There were ants everywhere, on the bed, window, toilet, and table. I wanted to just bear with it and clean up the mess myself. But after resting for half an hour, I started to feel itchy all over. I couldn't sleep at all. I went to the front desk and it was a customer service representative who directly refunded the 500Hb deposit. But the platform application was not approved. He couldn't do anything about it. It might be the boss behind the scenes. But fortunately, the Ctrip platform said that if the hotel didn't refund, they would bear the compensation, so I could rest assured to book another one. The next day, the hotel didn't answer the phone and kept rejecting the application. I could only go to the front desk to argue again. The boss came and said that the ants were gone yesterday. It's your own business if you don't stay. Ants are normal for them and it won't affect anything. God, he said so much that his lips were broken. My husband said forget it and we left. We went to another chain store of his to see what it was like. But we were still disappointed. We knew it was from China and was deliberately making things difficult.
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