Hotel Zum Hackstück

It is a mixture of excellent and terrible. Rooms are excellent, spacious, nicely furnished, silent, well lit and equipped, very good. Beds are big and comfy. There is a huge reading chair in each room. Warm meals are tasty, provide interesting new flavors, a clear recommendation. Beautiful and well-kept landscaping, perfect to enjoy the outside or even to look at from the inside. Breakfast buffet is served in a tight space and more or less standard, no more. Personnel is mixed. Most are friendly, some are not. We had a 3 and a 5 course menu during our stay, information about what they were serving us had to be requested for each course, first time the waiter replied: don´t you have it on your written confirmation? Quite a few smelled like they had just come from their smoking break. Service management was awful, not open to any criticism and absolutely needs improvement. We had a birthday party, no support for the celebration beyond standard restaurant service was provided, offered or even discussed. We were a party of 5, with one person requesting gluten-free. We stayed for 3 days. Day one it worked. Day 2 they had forgotten all about it. Day 3 they were sorry. You had to arrange per meal how to pay for the drinks. I wanted to pay them all each and every time. I had to go to the individual main waiter to make the arrangement. They were always different. No alternative offered, none provided even on request. So basically it feels like you book the overnight stay and each meal separately and it is you who has to do the coordination between all those services, which is difficult when they tell you "we should have known about this yesterday". So my recommendation: it is a good place to visit for a night, a lunch or an evening meal. Avoid breakfast and longer stays or just be happy with what you get.