Sydney Central Hotel by Ascott

Sydney Central Hotel by Ascott Reviews

Sydney Central Hotel by Ascott

169/179 Thomas St, Haymarket, New South Wales, 2000, AustraliaView Hotel Details
Sydney Central Hotel by Ascott
Sydney Central Hotel by AscottSydney Central Hotel by AscottSydney Central Hotel by Ascott
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Sydney Central Hotel by Ascott Guest Reviews

4.3/5
Very Good
326 review
Verified reviews
Location4.4
Amenities4.1
Service4.4
Cleanliness4.4
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All reviews(326)
Positive reviews(303)
Reviews with photos/video(83)
Easy to get around(49)
Large rooms(27)
Great value for money(21)
Delicious breakfast(19)
Comfortable bed(17)
Friendly front desk staff(14)
Convenient for shopping(14)
Close to train station(13)
Negative reviews(23)
Anonymous User
Standard Two Queen Room
Stayed in Oct 2024
Family
59 review
3.7/5
Posted on Oct 7, 2024
My family had a great time at Sydney Central Hotel. The receptionists checked us in early and gave us a late checkout and there was a kid’s corner for my kids to play at. The room was quite retro and cozy, and the beds were very soft and comfortable to sleep in. The TV also had many nice channels that my kids enjoyed watching. Also, the breakfast was delicious and there was a fruit juice machine there. The bathtub was good. Lotion was provided. Corridor has funny smell. The Landry room was very useful. However, the swimming pool was very small. No slippers, no water provided. Toothbrush on request.
Response from Property: Dear guest,Thank you for your review. We are happy you enjoyed your stay overall! We are thrilled you enjoyed your complimentary early check-in ,the kids corner, comfortable beds and delicious breakfast.We hope to welcome you back again soon.Kind Regards,Lara McConnell - Guest Service Manager
Catherine
Standard King Room
Stayed in May 2024
Family
1 review
4.2/5
Very Good
Posted on May 26, 2024
Our previous trip staying in Novotel Sydney for 9 days was unpleasant as the room cleaning was always not done and have to constantly calling the housekeeper to send the staffs to clean it. This trip during the Hotel Check in , I’ve brought it up to the counter staff, and we don’t face the same issues like last trip. During our 7 days staying, 1st day hotel sent the complementary fruits/cheese platter to our rooms. And the most important that our both room was cleaned, towel changed, etc. out 1st nite, we have a splendid dinner at St Thomas Kitchen in the hotel. The steaks was nicely done, the side dishes and desserts was great ! Have ordered room service for burger and salad, tast good and food delivery was fast. Will stays there again for our next trip.
Response from Property: Dear Catherine,We very much appreciate your comments regarding your stay at the Sydney Central Hotel and thank you for taking the time to provide your feedback.It is great to hear that you had an excellent stay and enjoyed your staycation. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be sure to pass on your praises to the team.Thank you for your kind feedback, and we hope to see you again soon for another memorable stay with us.Kind Regards,Maxim HicklingSenior Assistant Guest Service Manager
Guest User
Standard Two Queen Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 7, 2024
Very nice hotel pretty downtown and also Very close to Tram and Subway! Nice pool on the 8th floor. Best breakfast in a long time! Very friendly staff!!!
Response from Property: Thank you for your recent stay at Sydney Central Hotel and for the positive review!We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Kathryn LAssistant Guest Service Manager
Wei
Standard King Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 3, 2024
Good location, spacious and tidy room with nice facilities. Helpful staff work here and it comes with a small but well-served restaurant bar.
Response from Property: Thank you for your wonderful review. We are delighted you enjoyed your stay and found the location good, room spacious, and staff helpful. We hope to welcome you back again soon. Kind Regards, Lara McConnell - Front Office Manager
Chayada
Standard King Room
Stayed in Sep 2024
Family
4 review
4.7/5
Amazing
Posted on Sep 30, 2024
Close to everything — walkable distance to Chinatown, landmarks and the shopping districts. Great breakfast with daily housekeeping. Spacious room. However, parking was not free (known beforehand) with the cost around $45 per day (unlimited hours).
Response from Property: Dear Chayada,Thank you for your review. We are delighted you enjoyed your stay, and found the room spacious, breakfast great and location close to all your requirements.We hope to welcome you back again on your next trip!Kind Regards,Lara McConnell - Guest Services Manager
Guest User
Standard King Room
Stayed in Sep 2024
Solo travelers
20 review
5.0/5
Outstanding
Posted on Sep 20, 2024
Well central location. Short walking distance to Chinatown, ICC & Train station.
Response from Property: Thank you for your recent stay at the Sydney Central Hotel and for a fantastic review! I am delighted to know that you had a seamless experience from start to finish. It is always a pleasure to receive a positive review. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Kathryn LAssistant Guest Service Manager
AnnaLog
Standard King Room
Stayed in Dec 2023
Solo travelers
8 review
5.0/5
Outstanding
Posted on Jan 10, 2024
The location is just perfect, super close to Central from where you can travel to any part of the city ! In walking distance from the hotel you will find lots of food places of different cuisine. I stayed there on New Year Eve and got an unexpected surprise in my room when got back in the evening: a box of delights (cheese , salami, fruits …) and a bottle of champagne 🍾 as a compliment from Novotel ! It was so thoughtful and nice of them , really appropriated that move ! Another thing which I really liked is the softness of the bed and different types of pillows so anyone will find the most suitable for himself ! Last time on my trip I stayed at Novotel Darling Square, but could say that was much more happier about my stay at Novotel Central ! Highly recommend!
Response from Property: Dear Anna,We very much appreciate your comments regarding your stay at the Novotel Sydney Central. We are delighted to hear that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another memorable stay with us. Kind Regards,Maxim Hickling Assistant Front Office Manager
Guest User
Standard King Room
Stayed in Jun 2024
Couples
3 review
3.7/5
Posted on Jul 3, 2024
Great location, clean room. But the items like shower cap & coffee in the room is not replaced daily
Response from Property: Dear Guest,Thank you for your review. We are happy to hear you loved the location and the room was clean, however sorry to hear your coffee and shower cap was not replaced. Thank you for bringing this to our attention, so we can improve for the future.Kind Regards,Lara McConnell - Guest Service Manager
Anonymous User
Standard Two Queen Room
Stayed in Nov 2023
Family
3 review
4.7/5
Amazing
Posted on Nov 16, 2023
It was a very comfortable stay throughout my trip. Location was perfect, within walking distances to Chinatown, Darling Square, Darling Harbour, bus stops and Light Rail stations. Room was very spacious and clean. Gym is open 24 hours which is very convenient. Recommended.
Response from Property: Dear guest, We very much appreciate your comments regarding your stay at the Novotel Sydney Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna DoAssistant ManagerNovotel Sydney Central
Guest User
Standard Two Queen Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 7, 2024
nice and clean
Response from Property: Thank you for your recent stay at Sydney Central Hotel.We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Anna DoAssistant Guest Service Manager
Dilpreetsingh Obhan
Standard Two Queen Room
Stayed in May 2024
Family
1 review
4.0/5
Very Good
Posted on Jun 2, 2024
Convenient location and good spread of breakfast. Housekeeping needs reminders.
Response from Property: Dear Dilpreetsingh, Thank you for your recent stay at the Sydney Central Hotel. We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Anna Do Assistant Guest Service Manager
Guest User
Standard Two Queen Room
Stayed in Mar 2024
Travel with friends
8 review
3.7/5
Posted on Apr 10, 2024
Location is close to Chinatown, but the facilities in the room are quite old. Room is big
Response from Property: Thank you for your recent stay at Sydney Central Hotel and for the positive review!We are delighted to hear you had an excellent stay.We look forward to welcoming you back in the near future. Kind Regards,Kathryn LAssistant Guest Service Manager
Zee
Standard King Room
Stayed in Oct 2024
Solo travelers
4 review
3.0/5
Posted on Oct 31, 2024
Great location close to Darling Harbour
Response from Property: Dear Zee,Thank you for your recent stay at the Sydney Central Hotel.I am delighted to hear that you had an overall positive experience and found the location convenient to your needs.We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!Kind Regards,Maxim HicklingSenior Assistant Guest Service Manager
Yu Hin
Standard King Room
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 12, 2024
Location great. Also near china town with many restaurant
Response from Property: Thank you for the feedback. We are happy you enjoyed your stay and hope to welcome you back again in the future! Kind Regards, Sanjhi G- Assistant Guest Service Manager
小樹之旅
Standard Two Queen Room
Stayed in Jul 2023
Family
5 review
2.7/5
Posted on Jul 11, 2023
Fabulous location, big room but not so clean. House keeping only empty bins and did not replace towels or other things. Feedback has been provided. Very fast response from Maxim. The stars go to him. Otherwise I probably rate 1 star. I really hope they can change their bed design to avoid accident happen. The lamp is right above the pillow. You will hit when u lay down or get up
Response from Property: Dear Valued Guest,Thank you for your recent stay at Novotel Sydney Central and for taking the time to provide your feedback.It is great to hear that you found our location convenient to your needs. Please accept my sincere apologies for the issues you had encountered during your stay. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please don't hesitate to reach out to me and I can ensure your next stay is comfortable. Kind Regards,Maxim HicklingAssistant Manager