Home Inn Selected (Heihe Central Street Pedestrian Street) Reviews
Home Inn Selected (Heihe Central Street Pedestrian Street)
No.572 Zhongyang Street, Aihui District, Heihe, Heilongjiang, ChinaView Hotel Details
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Home Inn Selected (Heihe Central Street Pedestrian Street) Guest Reviews
4.6/5
Very Good
431 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(431)
Positive reviews(417)
Reviews with photos/video(70)
Friendly front desk staff(32)
Classy environment(29)
Easy to get around(22)
Convenient for shopping(20)
Many dining options(18)
Near shopping area(18)
Many amenities(13)
Would stay again(8)
Negative reviews(14)
wu wooi lawrance
Superior Double Room
Stayed in Jan 2024
Solo travelers
24 review
4.7/5
Amazing
Posted on Jan 23, 2024
Good location in the middle of central street. Clean sheets, hot water, room warm. Nearby restaurants. The best of which I found was just a few doors away....a lamb hotpot. Western/Russian food was just so so I the 2 restaurants which are listed nearby. The morning market is mainly produce n household items..... Not many street food sellers.
6/17
Response from Property: Thank you for your kind comments and look forward to your next visit:)
Roman L
Superior Double Room
Stayed in Feb 2024
Couples
3 review
4.7/5
Amazing
Posted on Feb 25, 2024
Pretty conveniet location, clean and tidy room. The service is both understanding and eager to help.
Room's utilities were refreshed each and every day.
The only downside is poor sound isolation, so we could hear what's going on outside our room pretty much all the time.
Response from Property: Thank you very much for your comments! We appreciate your feedback, especially your criticism of the sound insulation effect of our hotel rooms. We take your comments seriously and have taken immediate steps to improve the soundproofing of the room to ensure your privacy and comfort with others. We will continue to strive to provide the best service and make your stay experience by going up one flight of stairs. If you have any other questions or needs, please feel free to contact us and we will serve you wholeheartedly.
Beta X
Superior Double Room
Stayed in Jul 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Aug 1, 2024
设施:ok
卫生:ok
环境:ok
服务:ok
76haoduiyuan
Superior Room (2 beds)
Stayed in Jan 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Very good
Guest User
Superior Room (2 beds)
Stayed in Oct 2024
Couples
6 review
1.0/5
Posted on Oct 26, 2024
I don’t want to give it even one star. This star is for Ctrip’s customer service lady. It was already 3 a.m. after an 8-hour night train ride to the hotel. I told the front desk that I was tired from driving and needed a quiet room. The front desk lady arranged for a room on the 4th floor. The room was generally hygienic and there were black spots on the pillowcases. I didn’t say anything because I was too tired. When changing rooms or something, the sound insulation is really bad. I could hear the sound of people walking upstairs before going to bed. At 7 o'clock in the morning, the 3rd floor was being renovated on time. They kept knocking and hammering. I reported it to the front desk several times, but nothing happened. Later, the staff came up to the 4th floor and said that the 3rd floor was being renovated and it was not their hotel and they had no control over it. When I checked in, I didn't inform in advance that the downstairs was being renovated. It felt like the whole building was shaking. There were very few breakfast options. There were only two kinds of steamed buns, a few cold dishes, a kind of bread, milk + soy milk. If you wanted to eat noodles, you had to cook it yourself. After breakfast at around 8 o'clock, I went back to the room and wanted to take a nap. As soon as I lay down downstairs, I started hammering things again. I couldn't bear it anymore and so I checked out at 9.30 and changed to another hotel. When we were about to check out early, the front desk asked us to change rooms. We were speechless. They gave us feedback several times but did not handle it. In the end, they only asked us to change rooms when we had to check out. Problems were not dealt with. The experience is very poor. The hotel said that the renovation time is from 7 am to 5 pm. If you can accept it, go and stay there.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at our hotel. Regarding the problems you encountered during your stay, we will provide feedback and actively handle them, conduct overall staff training, and improve the quality of breakfast meals. Regarding the decoration you mentioned If there is a sound problem, we will immediately communicate with the decorator to solve it, and strictly control the decoration time to avoid similar problems that affect the rest of the guests. We are really sorry for not being able to solve it for you in time. We have lived up to your expectations of us, and we will actively improve it. Regardless of any shortcomings, we strive to do every service well and look forward to serving you again!
Надежда
Superior Double Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 15, 2024
I liked the hotel very much. Good location, bus stops of different routes nearby. There are many cafes and a very good supermarket nearby, where you can buy a lot of things. Cozy room, big bed, everything you need (slippers, kettle, water), except for the refrigerator. Breakfasts are good, buffet.
Original TextTranslated by Google
Response from Property: Thank you for your high rating of our hotel and detailed review. We are glad that you liked our location, infrastructure around and amenities in the room. We always strive to provide guests with maximum comfort. The remark about the refrigerator has been taken into account, we will work on improvement. We would be glad to see you again.
Ilia
Superior Double Room
Stayed in Mar 2024
Family
11 review
5.0/5
Outstanding
Posted on Mar 3, 2024
Very good hotel. The staff is responsive and attentive. There are many restaurants and shops nearby. The morning market is also nearby. The rooms are warm and cozy.
Original TextTranslated by Google
Response from Property: Thank you very much for your good feedback and look forward to your next visit.
Guest User
Superior Room (2 beds)
Stayed in Feb 2024
Other
7 review
5.0/5
Outstanding
Posted on Mar 5, 2024
This time I came to Heihe mainly to go to Russia. I stayed here for one night and left my suitcase here. Then I stayed here for another night after returning from Russia. It was not bad.
Facilities: The room facilities are complete.
Hygiene: It is quite clean.
Service: The service staff here are very enthusiastic.
The location is also good and it is convenient to go anywhere.
Original TextTranslated by Google
Response from Property: Thousands of words cannot compare to your praise. Every smile and recognition from you is an affirmation of our work. We will continue to work hard and serve with our heart. We are looking forward to your visit again!!!
Guest User
Superior Room (2 beds)
Stayed in Dec 2023
Couples
4 review
5.0/5
Outstanding
Posted on Dec 22, 2023
This is my first time in Heihe. The Home Inn is really good. The hotel is clean and the decoration is simple and elegant. The girl at the front desk has a very good service attitude and is very polite. She also introduced us to the tourist attractions. We will stay at this hotel next time we come to Heihe.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your sincere review! We will work hard as always to provide you with high-quality services and create a warm and comfortable environment. All the hotel staff look forward to your next visit! Home Inn Heihe Central Street Pedestrian Street Branch wishes you success in your work and a happy life!
Shuaiqishizu
Superior Room (2 beds)
Stayed in Apr 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Apr 22, 2024
The room was OK when I checked in.
When the room needed to be cleaned, the floor was not cleaned! Not very careful!
The garbage left by other guests at the elevator door was not picked up all day.
The transportation location is quite convenient!
Original TextTranslated by Google
Response from Property: Dear guest, we are sorry that we did not give you a good stay experience. The hotel will handle your comments and suggestions in a timely manner, make rectifications, and do a good job of staff training. If you have any questions, you can contact us at any time to handle them for you. We apologize to you again, wish you a happy life, and look forward to meeting you again.
Guest User
Superior Room (2 beds)
Stayed in Jan 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 13, 2024
Clean room, attentive service, rich breakfast
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying at Home Inn Heihe Central Street Pedestrian Street Branch and for your support and love for our store. Your complete satisfaction is our driving force for continuous advancement, and guest satisfaction is the ultimate goal of all hotel staff. Thank you again for taking the time to leave a review. All hotel staff sincerely welcome your next visit!
Anonymous User
Superior Double Room
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 11, 2024
The service is warm and friendly. We answered all the questions. When I left something behind, I called to confirm it in time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay in our hotel. Your every satisfaction is our motivation. We look forward to your stay again!
Guest User
Superior Room (2 beds)
Stayed in Mar 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Apr 2, 2024
Very good hotel, the service is very thoughtful, they helped me store my luggage for two days. The surrounding is very prosperous, there are many delicious foods. I will stay in this hotel again when I get off the bus to Heihe.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review. We will continue to work hard to provide excellent service and quality to make your stay more comfortable and satisfactory. We will also continue to improve our services to make your stay even better. Thank you again for your evaluation and support, and wish you a pleasant journey!
Guest User
Superior Room (2 beds)
Stayed in Oct 2023
Family
9 review
5.0/5
Outstanding
Posted on Oct 3, 2023
Very satisfied, the environment is comfortable and the location is good
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Home Inn! Thank you for your review and recognition of the hotel! We will continue to work hard to provide you and your family with better service and quality! Hope you have a great time during your stay! The entire staff of Homeinns Hotel looks forward to your visit again! Thanks!
Guest User
Superior Double Room
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 16, 2024
Facilities: basically adequate but no soap
Hygiene: The dust is a bit big. Everything else is good
Environment: Complete facilities around
Service: Nothing needed service. The pillows and quilts were not changed for two days. Good front desk service attitude
Five stars
Original TextTranslated by Google
Response from Property: Thank you very much for your review! We attach great importance to the opinions and feedback of our guests. There is a small bar of soap at the front desk of the hotel. If you need it, you can call the front desk. In the room, we are equipped with hand sanitizer in accordance with the company's requirements. Regarding hygiene issues, we will strengthen cleaning and disinfection work to ensure that our guests' accommodation environment is clean and tidy. According to the company's requirements, bedding must be changed every time a guest returns from a guest room, and bedding must be changed every three days after staying in a guest room. If you feel you need to change it during your stay, you can call the front desk and we will arrange a staff to change it for you immediately. We will actively listen to our guests' needs and suggestions, and continuously improve service quality to provide guests with a better accommodation experience. Thank you again for your review!