MeiSu Huanzhi Hotel (nan hua da xue fu yi shi gu shu yuan dian) Guest Reviews
4.8/5
Excellent
4082 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.8
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All reviews(4082)
Positive reviews(4054)
Reviews with photos/video(475)
Classy environment(254)
Friendly front desk staff(218)
Delicious breakfast(146)
Good audiovisual experience(96)
Awesome gym(29)
Stayed multiple times(25)
Has rooms for families(13)
Negative reviews(28)
Guest User
Huanyue Cinema Double Bed Room
Stayed in März 2024
Couples
6 review
4.7/5
Amazing
Posted on 1. Apr. 2024
All good but the hotel name outside does not match the name in the reservation. It can create some confusion while searching for the hotel
Guest User
Happy Starry Sky Cinema Tatami Room
Stayed in März 2024
Couples
5 review
5.0/5
Outstanding
Posted on 28. März 2024
nice to meet you~
Jayshankar
Huanyue Cinema Double Bed Room
Stayed in Okt. 2023
Other
5 review
5.0/5
Outstanding
Posted on 18. Okt. 2023
Nice room
Xiaorouwenzi
Huanyue Cinema Double Bed Room
Stayed in Okt. 2023
Couples
27 review
5.0/5
Outstanding
Posted on 7. Okt. 2023
The hotel facilities and equipment are smart. You can close the curtains and turn on the lights with your voice. The hygiene is good and the service is also very good. My husband forgot to bring a razor when he came out. After calling the service desk, a robot quickly delivered a free razor. , the robot is very cute, and it even calls the room outside the door to remind you to pick up items. There is health porridge in the evening, and the breakfast is not bad. It’s just that the sensor light in the bathroom is too sensitive at night, and it’s very bright. It’s very dazzling at night, and it stays on for a long time, which kind of affects your sleep. In fact, it can be changed to a softer night light.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for staying at Huanzhi Hotel! Your satisfaction is our greatest responsibility and honor. The hotel is committed to providing guests with excellent service. Thank you very much for your praise of our hotel. We will continue to work hard to live up to your praise and look forward to your next visit! wish you a happy life!
Anonymous User
Huanzhi Cinema Family Room
Stayed in Sept. 2023
Family
5 review
3.7/5
Posted on 24. Sept. 2023
As an out-and-out Hengyang native, this is the first time in my life that I am taking my family to stay in a hotel in this city! I am traveling! Due to time constraints, the trip was put on hold! When I came to this hotel, I hesitated to stay at another hotel, Hampton by Hilton!
Really evaluate! As soon as we entered the hotel and booked the room, we were very satisfied! I like the sensitivity of some smart devices and the provision of value-added services! My mother and sister also approved of the projection effect of the room, as well as the size of the room and the sound insulation effect! When I got up the next morning, the road outside was a bit noisy! No other comments!
The point of dissatisfaction is that after spending so much money, I also feel inadequate and speechless. First, the hygiene of the room is not enough to make me very satisfied. As a person who is strict about going out and has mysophobia, I am not satisfied with the quality of hygiene. The more demanding ones also found dandruff, ripped quilts, and quilts with pen refills! The second is the service attitude. Except for the aunt who delivered the things, the attitude of the entire staff was relatively good. None of the other staff were particularly enthusiastic. If there was something I needed to provide, if they didn’t have it, they would just say, no, without even thinking about it! This is called service! Including seeing off guests and entering guests, there are no welcome words or farewell words! Third, the breakfast service, that uncle and aunt made me so angry that I vomited blood! I couldn't buy 3 breakfast coupons online, so I asked the front desk to give one to me. The front desk gave it to me. I also promised to give you a five-star review! However, when having breakfast this morning, that uncle's attitude was very bad? I will never come here again, that's for sure. A breakfast is not cheap for hotel customers. What, is there a lot of variety? Does it taste good? Can I eat enough for 3 people by myself or what? I said that two people at home were resting in the room, and there were children. They went to bed late yesterday and couldn't get up. First, they reluctantly gave me 2 disposable bags, and then said something, don't pack for multiple people. The question is, how much can I pack in a bag as small as yours? The aunt on duty at the restaurant came back and asked me why I still packed the food. She stared at me eating to see how much I took. I spent 38 on breakfast outside and had better and more food than you. Still free! Is there something wrong with you! Really, it’s coming! It makes the customers next to me look at me differently! It embarrasses me!
Finally, I think of some other services, fitness equipment, the room is too small, and some of the equipment is not easy to use. After going in and using it, I felt dizzy. I don’t know if the air inside is airtight or something, but it’s uncomfortable. ! When it comes to washing clothes, it's even worse. Although there is a laundry service, I might as well not use it. The clothes are tossed back and forth in the washing machine and dryer, and they are washed together with other people's clothes. Is that hygienic? I can't accept it at all. There is something wrong with the garment ironing machine and it cannot iron clothes! I was in a hurry to meet a boss in the afternoon and needed to iron my clothes, so I couldn't use it! There’s another question, I’m so drunk! I can't use any of the services I want! forget it. I'm done here! There are good places, but there are too many bad places! There really is no next time! Anyway, you don’t lack a customer like me!
Prices in Hengyang are indeed rising every day. I can understand that. I hope your hotel will reflect on its shortcomings! I'm a service worker too! Compare your heart to your heart! The most important thing about service is to be attentive. Treat people with sincerity! Only in exchange for the most satisfactory reviews from customers! Thanks! It's not that I'm harsh, but since I spent so much money, I can choose you. It also proves that he is definitely someone who can afford it! Come on! I look forward to you providing the best possible service to other customers in the future! I will keep this five-star rating for now!
Original TextTranslated by Google
Response from Property: Hello dear guests! First of all, thank you very much for choosing Meisu Huanzhi Hotel. We have carefully interpreted the problems you reported and inspected them one by one. We will give you a simple report on the results of the inspection and rectification. 1. Regarding damage We have contacted the linen washing company for unwashed linens. Damaged ones and those that cannot be washed will be scrapped and shall not be used again. 2. Conduct a comprehensive inventory and replenishment of hundreds of value-added items in the hotel to try to meet the needs of every guest. In terms of service etiquette, regardless of whether the guest is an acquaintance or not, basic customer service must be provided in strict accordance with store requirements. 3. In principle, take-out is not allowed in the breakfast room, but for some guests who are inconvenient to eat in the breakfast room, we can provide heart-warming breakfast. 4. Clothes in the laundry room are always washed one by one. Mixed washing is strictly prohibited. Even if it is just a pair of socks or a T-shirt, it will not be mixed. If mixed washing is found, the hotel will strictly punish the parties concerned. punishment. 5. After inspection by the hotel, the garment ironing machine is currently in good condition and can be used normally. If you need to iron clothes, you can ask the staff to iron them for you. Finally, it is our honor that you choose Meisu Huanzhi Hotel, and thank you for your valuable opinions. We will always remember it and make internal improvements and rectifications. We also look forward to your next stay and enjoy our truly good service. Your five-star review, I wish you a happy life and smooth work!