Four Points By Sheraton Guangdong Heshan Fangyuan Reviews

This place is good for family activities with ample kids facilities and amenities for adults too

Good. But you need have a car with you. Rather remote

Room is up to satisfactory, The cafe for breakfast needs to be better organised, it was quite messy and did not give you sense of cleanliness and comfort.

We had a great view of the mountain. There aren’t anything near the hotel. You have to didi to places. The facilities for kids in the hotel was great. Outdoor pool and the activities were amazing. The play room was a little small but there were good options of arcades (self paid). Not much choice for breakfast.

Breakfast was good but Women's jakuzi wasn't working.

Service OK.

Nice room and good service, many guests check in on Sat and needed to wait for a while. Room is in good condition and clean.

The hotel opened in 2018, the rooms are well maintained, and there are many children's activities during the National Day. The buffet dinner and breakfast have few varieties and the taste is average, which does not match the standard five-star hotel.

Arrived at the hotel at 11 o'clock, checked in, and then they said the room was not cleaned yet, saying it would be OK around 2 o'clock, then we went out to eat, and returned to the hotel at 3 o'clock. There was a long queue at the front desk. I asked the front desk attendant, and they checked and said the room was still not cleaned. I was really 😓, it hadn't been cleaned for three hours! I kept waiting at the front desk, and the receptionist was helping other customers with procedures. I stood and waited for almost an hour, and then they said they would give me the room card first, but it was still not cleaned. When I went to the room, it was indeed not cleaned yet. Finally, it was OK around 4:30! Then when I went to bed at night, I turned on the faucet, and the water turned out to be yellow, very, very yellow, not just a little bit! I called the front desk and they said it was a problem with the water supply company! fine! Then, two cockroaches were found in the room! ! A star hotel actually has cockroaches! ! It's really the first time I've seen it! ! I stepped on a small one and the big one ran away, and I don't know where it went! I called the front desk and they said there was no other room to change to for us, and they were unwilling to help us upgrade! I asked the waiter to bring in an insecticide and said to spray it. How can I stay there after spraying it? The next night, the cockroach appeared again! ! The same words, spray! I was speechless! I have stayed in all kinds of big hotels, but this is the first time I have encountered such a thing!

Ctrip showed that check-in was available at 15:00, but because I was a little tired from leaving too early, I called in advance to ask if it was possible to check in early. The hotel told me that there was no way, so I would wait until the time came to check in. After arriving, many people were queuing up to check in. During the waiting process, I found that it took more than 20 minutes to check in for one person, and many people couldn't get the room card on the spot during the check-in process (because the front desk told me that the hygiene had not been cleaned up yet). Because I wanted a higher floor, the front desk told me that I needed to wait another 40 minutes. I said ok, I can come back later to get the room card, so I went to Dayan Mountain first. As a result, I went to the front desk to get the room card two hours later. The front desk told me that the room had not been cleaned yet and I needed to wait 40 minutes before I could get the room card. On the spot, I said that I did not accept this way of handling it. I kept telling me that the customer service department did not have time to clean up, and several people were changed to deal with this problem. During the waiting process, I saw many guests checking in and arguing with the front desk (because they could not get the room, and the waiting time was very long, etc.). The front desk customer who handled our room halfway told me that there were other vacant rooms and I could get the room card first, and asked me if I wanted to change. I said I didn't want to change rooms (because the rooms that can get room cards are the first or last rooms on each floor. I informed the front desk in advance when checking in whether I could change the first or last room. The front desk told me that if I didn't want the first or last room, I would have to wait 40 minutes. I said I could wait 40 minutes). Then after a lot of arguing, the front desk told me that I could get the room card of the original room. After getting the room card, I wondered if there was something wrong with the room. As a result, when I got to the room, I found that there were still drinks left by the previous guest in the refrigerator, and there were also food dropped by the previous guest on the sofa. The residue (I really wanted to complain, but my husband talked me out of it) This stay was really bad. The overall service was very discouraging. When I was at the front desk, I asked the staff next to me why I couldn't get the room card at 17:00. The reply I got was that it was a big holiday and many big customers came to vacation. They delayed their check-out, and the hotel didn't dare to urge them or offend them, so the check-out time was delayed, and the cleaning time was delayed, causing us small customers to have to wait. After hearing this, I felt speechless. Big customers are customers, but small customers are not customers? The hotel should really take into account the feelings of the guests, and don't ruin the good signboard.

Although the hotel is not new, it is well maintained and clean. You can add an extra bed for 200 yuan, which is very suitable for families with two children. There is an indoor swimming pool, a small children's playground and a game room where you need to buy coins at your own expense. The outdoor swimming pool is not open until 12 o'clock, which is really unfriendly. I hope the time can be changed. The breakfast and dinner are average, and I think it is OK at this price. One thing that is not so good is the waiter. Except for the lady in the lobby and room service, the waiters in other restaurants and swimming pools seem too casual, as if they have not been trained, which somewhat ruins the name of Sheraton. In addition, it is not very friendly to new energy vehicles. There are only 4 charging guns, and 2 of them are broken, and the charging is slow and expensive.

The hotel has good parent-child facilities, beautiful surroundings, clean rooms, and the children had a lot of fun. The auditorium and the large lawn are great for taking photos! Many activities were also arranged during the National Day holiday.

Very good, the service is quite thoughtful. It would be even better if the takeaway could be delivered to the floor, that is, using a smart food delivery robot. The floor is high and it is not very convenient to go down to get the takeaway. I hope that this service can be increased in the future.

The room is nice and the service is OK. But the breakfast is not so good. There are too few varieties, they are gone quickly and the replenishment is not timely. The breakfast of 128 yuan is like this, I hope to improve