Spa and Resort Hotel Solage Oita Hiji Beppuwan

At dinner time I was alone trying to feed my two years old son and as I was having problems since I didn't get something for him to drink I called the waitress next to me and asked her if she could bring him some water, she said yes and went away, came back and asked me if I needed it cold or hot, I said cold, she went away came back and told me I needed to get by myself, she could not just think that the water wasn't for me and see the trouble I was having to make sure my son didn't chock. I complained and no one apologize, only the front desk clerk did, the restaurant manager said he will talk to his staff but also didn't say sorry. They said after talking to the waitress the next morning during breakfast they would come to our table to apologize since that really spoiled my dinner but no one came for breakfast, the manager of the place and the waitress never said sorry. The hotel looks really old, the AC was not on in the corridors or the video arcade so it was really hot. The breakfast has no selection for foreigners, they only have boiled eggs and scrambled eggs that are more like a soup because they are not well done. No omelettes or overwell eggs can be cooked for you, no pancakes or decent bread. I thought maybe during check out they would call the manager to come and apologize for what happened during dinner time but they didn't mentioned anything. They really need a service training. There is a bunch of Japanese staff doing nothing while just relying on their foreigner staff like indian or Indonesian people. AVOID this place.