Guest User
August 25, 2024
I have never had such a bad experience. Even though I know my room is 200 or so per night, they still can't give me such a torn and dirty mattress cover (I asked to change the mattress and they still gave me another one). But what I want to say here is the service and lack of professionalism of the hotel. It's really a hotel that's worse than a motel. And my friend, an outsider, had a conflict with the hotel receptionist, because yesterday I came back at 11:00, the hotel was closed and I rang the bell and knocked on the door many times, and it took a while for them to open the door for us. Outside, it had just rained, so we were wet and very cold, so my friend was a bit upset, but the attitude of the staff was very disrespectful and there was no apology. My friend felt that their attitude and behavior were not good, so he explained but he spoke a bit loudly (my friend spoke in English), but maybe the staff didn't know English. The staff told me to shut up, shut up, told my friend to go back to his country and even cursed at my friend (in Vietnamese). At that time, I was very shocked but because it was late and I didn't want to make a big deal out of it, I kept quiet and pulled my friend up to the room. But the service and hygiene were all very bad. I am a customer and I have customer rights, I paid without missing a penny, not begging, so I deserve a better experience. Anyone who wants to book this hotel should consider it.
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