88 Đ. Đồng Khởi, Bến Nghé, District 1, Ho Chi Minh City, VietnamView Hotel Details
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Sheraton Saigon Grand Opera Hotel Guest Reviews
4.7/5
Amazing
303 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(303)
Positive reviews(292)
Reviews with photos/video(73)
Great service(66)
Delicious breakfast(23)
Convenient location(18)
Located downtown(15)
Easy to get around(8)
Well decorated(7)
Many amenities(6)
Perfect for business trips(5)
Negative reviews(11)
Guest User
Guest room, 1 King
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 18, 2024
The location is great!The environment is also great, the staff are very enthusiastic, and they have given us great room.It's a room with a corner window.
The staff in the swimming pool are also very friendly.
We will come back again.
Response from Property: Dear Valued Guest, It was an honor to welcome you to Sheraton Saigon Grand Opera Hotel. We are gratified to know that you have had a memorable stay experience with us. We have also noted your stay highlights such as the quality of our accommodations, our associates’ elevated service as well as the convenience of moving around due to the centrality of our location. As the champion of community, we deliver the time-honored assurance and the sense of belonging to welcome every guest who stay with us, dine or have a meeting with us. Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager
melissa
Club lounge access, Guest room, 2 Twin/Single Bed(s)
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 2, 2024
Excellent hotel, nice room and all the amenities that comes with it. Will definite come back.
Response from Property: Dear melissa, It was an honor to welcome you to Sheraton Saigon Grand Opera Hotel.We are gratified to know that you’ve had a memorable stay experience with us. We have also noted your stay highlights as the quality of our accommodations. As the champion of community, we deliver the time-honored assurance and the sense of belonging to welcome every guest who stay with us, dine or have a meeting with us.Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager
J Kek
Guest room, 1 King
Stayed in May 2024
Business travelers
29 review
5.0/5
Outstanding
Posted on Jun 21, 2024
A little on the expensive side, but service and facilities are very good. They showed eurocup as well in the lobby!
Response from Property: Dear J Kek, It was an honor to welcome you to Sheraton Saigon Grand Opera Hotel. We are gratified to know that you’ve had a memorable stay experience with us. We have also noted your stay highlights such as the quality of our accommodations as well as our associates’ elevated service. As the champion of community, we deliver the time-honored assurance and the sense of belonging to welcome every guest who stay with us, dine or have a meeting with us.Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager
Ttan00
Guest room, 1 King
Stayed in Sep 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Room is spacious and bed is comfy .. clean and has everything .. recommended!
Response from Property: Dear Ttan00, Thank you for choosing to stay at the Sheraton Saigon Grand Opera Hotel and sharing your amazing experience with us! We are delighted to know that you have had a great stay experience with us, especially the compliment on the speciousness and cleanliness of our room. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Grand Opera Hotel to a higher level. Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time. Warm regards, Julian Wong General Manager
Stefan
Guest room, 1 King
Stayed in Oct 2024
Couples
12 review
4.7/5
Amazing
Posted on Dec 3, 2024
Good Breakfast. Variation of Veggies missing.
Overall Very Good!
Response from Property: Dear Stefan, It’s a genuine pleasure to have the opportunity to welcome you to stay with us at the Sheraton Saigon Grand Opera Hotel! We are delighted to know that you have had a great stay experience with us, especially your impression to the delectable delicacies in our breakfast buffet. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive on the best quality of service for all our guests.Once again, thank you for sharing your great feedbacks with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager
Guest User
Guest room, 1 King
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 7, 2024
Breakfast and fitness are so good services. It is very great time with the family
Response from Property: Dear Valued Guest, It’s a genuine pleasure to have the opportunity to welcome you to stay with us at the Sheraton Saigon Grand Opera Hotel! We are delighted to know that you’ve had a great stay experience with us, especially your impression to our fitness service as well as the delectable delicacies in our breakfast. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive on the best quality of service for all our guests.Once again, thank you for sharing your great feedbacks with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager
Guest User
Club lounge access, Guest room, 2 Twin/Single Bed(s)
Stayed in Oct 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Great hotel with executive lounge, great service from the staff
Response from Property: Dear Valued Guest, Many thanks for taking the time to share your recent experience with Sheraton Saigon Grand Opera Hotel! It’s our pleasure to welcome you to Sheraton Saigon Grand Opera Hotel and learn that you enjoyed the genuine care service of our associates. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Grand Opera Hotel to a higher level. Once again, thank you for your sharing and we look forward to welcoming you back in the future.Warm regards, Julian Wong General Manager
Guest User
Guest room, 1 King
Stayed in May 2024
Business travelers
2 review
2.5/5
Posted on Jun 9, 2024
DO NOT BOOK FROM TRIP.com if you are Marriott bonvoy member, you will not get reward or points if you book from this platform.
Trip.com did not mention this when I made booking, resulting in an overall loss. Could have gotten a free night stay but had to change my hotel in the end , and pay extra!
Response from Property: Dear Valued Guest, Thank you for choosing to stay at the Sheraton Saigon Grand Opera Hotel and for sharing your recent stay experience with us.We always strive to deliver a memorable stay experience for our guests, unfortunately we were unable to meet your expectations in your recent stay with us. Please rest assured that our management team will take your feedbacks seriously for future improvements. Once again, thank you very much for sharing constructive feedback with us, and we look forward to welcoming you back to our hotel.Warmest regards, Julian Wong General Manager
Anonymous User
Guest room, 2 Twin/Single Bed(s)
Stayed in Oct 2024
Business travelers
5 review
4.7/5
Amazing
Posted on Nov 17, 2024
I really like a hotel breakfast with plenty of choices
Response from Property: Dear Valued Guest, It’s a genuine pleasure to have the opportunity to welcome you to stay with us at the Sheraton Saigon Grand Opera Hotel! We are delighted to know that you’ve had a great stay experience with us, especially your impression to the delectable delicacies in our breakfast Buffet. Your compliments are highly appreciated as a priceless motivation for our team to continuously thrive on the best quality of service for all our guests. Once again, thank you for sharing your great feedbacks with us. We hope to be your home away from home every time your travels bring you to our charming city. Warm regards, Julian Wong General Manager
Guest User
Club lounge access, Studio, 1 King, Grand Tower
Stayed in Apr 2024
Family
6 review
5.0/5
Outstanding
Posted on May 31, 2024
We met our old friends from the USA in a reunion occasion and this hotel complemented it. We all loved our roomsand the executive lounge . Location of this hotel is perfect in the center of the city.
Response from Property: Dear Valued Guest, Thank you for choosing Sheraton Saigon Grand Opera Hotel and sharing your recent experience with us.We are delighted to acknowledge that you are more than satisfied with your stay experience with us. Moreover, we have also well noted your special regards to the central location and the quality of our accommodations. As the champion of community, we deliver the time-honored assurance and the sense of belonging to welcome every guest who stay with us, dine or have a meeting with us.Once again, thank you for sharing your feedback with us. We hope to be your home away from home every time your travels bring you to our charming city.Warm regards, Julian Wong General Manager
Anonymous User
Guest room, 1 King
Stayed in Apr 2024
Business travelers
2 review
3.5/5
Posted on May 18, 2024
Very poor customer experience where Sheraton insisted that I had to pay for my breakfast (while I literally having breakfast) when my hotel deposit had gone over limit (without my prior knowledge). I requested if I could clear my room account upon my departure but Sheraton insisted I had to on the spot. Literally indicating I will run away without paying. I escalated the matter to the Director of rooms which they subsequently apologised and refunded my breakfast sum as token of apology.
Sheraton also extended my late check-out to 3pm as a form of goodwill. Alas, the follow up was bad where they did not reflect my extension in my room key. I found out when I got locked out and had to go to lobby customer service to rectify it. Sheraton level of customer service is left much to be desired as a 5 star hotel.
Response from Property: Dear Valued Guest, Thank you for choosing to stay at the Sheraton Saigon Grand Opera Hotel and sharing your recent experience with us. We always strive to deliver a memorable stay experience for all our guests. Therefore, we are concerned that we were unable to do so during your recent stay with us. Please rest assured that your feedback will be seriously taken into consideration with a view to further improvements. Once again, thank you for choosing to stay and sharing your constructive feedback with us. We hope to be your home away from home every time your travels bring you to our charming city.Warm regards, Julian WongGeneraly Manager
Keng Piao
Club lounge access, Studio, 1 King, Grand Tower
Stayed in Oct 2024
Business travelers
29 review
4.0/5
Very Good
Posted on Nov 26, 2024
Had a good experience, and it is a nice hotel.
Response from Property: Dear Keng Piao, Thank you for choosing to stay at the Sheraton Saigon Grand Opera Hotel and sharing your amazing experience with us! We are delighted to know that you have had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Grand Opera Hotel to a higher level. Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time. Warm regards, Julian Wong General Manager
Guest User
Guest room, 1 King
Stayed in Nov 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 3, 2023
Very clean, good location, service minded staff 10/10⭐️⭐️⭐️⭐️⭐️
Response from Property: Dear Valued Guest, Thank you for choosing Sheraton Saigon Hotel & Towers and sharing your amazing experience with us! We are truly delighted to receive your glowing feedback on your recent experience with us, with special comments on cleanliness of our hotel, the exquisite location as well as the professional service of our associates. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Hotel & Towers to a higher level. Once again, thank you for choosing us and we look forward to welcoming you back in the nearest future.Warm regards, Julian Wong, General Manager
Bryan3783
Studio, 2 Double
Stayed in Jul 2024
Family
9 review
5.0/5
Outstanding
Posted on Aug 17, 2024
Great hotel with great location. Will book again in future.
Response from Property: Dear Bryan3783, Thank you for choosing Sheraton Saigon Grand Opera Hotel and sharing your amazing experience with us! We are truly delighted to receive your glowing feedback on your recent experience with us. We have also noted your stay highlights such as the centrality of our location. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Grand Opera Hotel to a higher level. Moreover, we are also delighted to learn about your consideration of returning to Sheraton Saigon in the future.Once again, thank you very much for sharing your experience with us and we look forward to welcoming you back again when you next visit this beautiful city! Warm regards, Julian Wong General Manager
Ling Huang Aidi
Guest room, 1 King
Stayed in Aug 2024
Business travelers
23 review
5.0/5
Outstanding
Posted on Oct 11, 2024
Decent hotel and good rates during off peak
Response from Property: Dear Ling Huang Aidi, Thank you for choosing to stay at the Sheraton Saigon Grand Opera Hotel and sharing your amazing experience with us!We are delighted to know that you’ve had a great stay experience with us. Our goal is to ensure that all our guests enjoy memorable stay experiences with us and we are truly happy we managed to achieve that with your stay. Your compliment is highly appreciated and it will serve as a motivation for our team to continue to elevate guest experience at the Sheraton Saigon Grand Opera Hotel to a higher level. Once again, thank you very much for sharing your experience with us, and we look forward to welcoming you back next time.Warm regards, Julian WongGeneral Manager