Kinabalu National Park, Kundasang, Sabah, 88100, MalaysiaView Hotel Details
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Sutera Sanctuary Lodges at Kinabalu Park Guest Reviews
4.2/5
Very Good
60 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.0
Service4.3
Cleanliness4.1
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All reviews(60)
Positive reviews(57)
Reviews with photos/video(24)
Awesome stay(21)
Loved the view(13)
Classy environment(9)
Great service(8)
Great location(8)
Delicious breakfast(6)
Great air circulation(5)
Negative reviews(3)
JorgeA_ChavesA
Nepenthes Suites Twin
Stayed in Jul 2024
Couples
4 review
3.2/5
Posted on Jul 25, 2024
👍
Best location in the area because it is inside of the Kinabalu park.
Variety of room types depending on who's traveling.
The restaurant is super.
Jungle immersion type of rooms.
👎
Coffee cups were dirty and only had 1 coffee bag, but the room is for 2 people.
The heater broke down in the middle of the night.
Room (Nepethen suite) had no view of the Mt. Kinabalu.
Anonymous User
Hill Lodge King
Stayed in Aug 2024
Couples
21 review
5.0/5
Outstanding
Posted on Aug 28, 2024
Nice resort, great to be back in nature & looking forward to be back
Ee May
Garden Lodge
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 3, 2024
Check in was quick and easy. The lady that served me was feeling a bit run down with cold at the time but she still maintained her professionalism and served us with a smile and answered to every questions that we had. Kudos to the lady (I forgot to ask for her name). We stayed at Garden Lodge. We were a pax of 5 adults and 2 children under 3. They allowed for added mattress for RM 71 adult fare and half price for children. Upon reaching our lodge, it was really impressive standing tall and facing right straight to Mount Kinabalu. The views were really impressive all throughout the day. The rooms were exactly like the pictures - so pretty! All the decorations details were impressive. Facilities were top notch. They provided water heater for in case it gets cold at night. Shower was good with pressure. Bedsheets and bath towels were clean and smelled fresh. They even provided chess board game and jenga. Complimentary coffee and tea available. They even had filtered water if you ran out of bottled water! Overall, the stay was very pleasant. Breakfast was good with many selections from memory - cakes and pastries, toast and croissants, nasi lemak with beef rendang, fried chicken and sambal sotong, noodle station, eggs station, fruits and cereals available. There’s a coffee and tea machine. Juices available too. We took a stroll to Kinabalu botanical garden after breakfast. Really pleasant. We will definitely be coming back again.
6/12
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
DG1
Summit Lodge
Stayed in Jun 2024
Family
10 review
4.0/5
Very Good
Posted on Jun 15, 2024
Superb location. We didn't climb Mt Kinabalu but did lots of hiking. Breakfast buffet was nice, a good selection. Air was fresh and cool. The views were spectacular!
Sawah
The Peak Lodge
Stayed in May 2024
Family
20 review
5.0/5
Outstanding
Posted on May 14, 2024
Best experience ever with good view ~~~
Hopefully got more offer in trip.com
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
Andrew Sim YS
Nepenthes Villa
Stayed in Mar 2024
Family
17 review
4.2/5
Very Good
Posted on Mar 3, 2024
A very cool and nice villa. Although the building a bit old, but the facilities are renovated. Some of the items only available after requested, so a bit inconvenient. If you have kids that can take care of themselves, then the staircase and 2-storeys design are good, and vice versa.
The environment is foggy in the evening, quite nice!
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
Jiayun
Rock Twin
Stayed in Jan 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on Jan 27, 2024
Love all the crews so much! They are all super helpful and friendly. The location is just super perfect for me as a kinabalu hiker, all the service was great too, will definitely choose here agn if i come for second kinabalu hike
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
Muhammad Ro
Hill Lodge King
Stayed in Jan 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 29, 2024
It is our 3rd time in 8 years staying in this Lodge. Our only choice when in Kundasang. Its secluded, quiet and offer a lot of privacy. You will be at the base of Mt Kinabalu, has majestic Mt view in morning.its a privilege to be staying in National Park.
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
WKK08
Hill Lodge Twin
Stayed in Nov 2023
Family
6 review
4.5/5
Great
Posted on Nov 20, 2023
Check in is fast.
Room is big and clean..
Come with clean water for drinking.
The room is at the foot of the mountain.
Just alot of insects as they are attracted by the lights
6/7
Mirabelle999
Nepenthes Suite King
Stayed in Feb 2024
Travel with friends
16 review
4.2/5
Very Good
Posted on Feb 16, 2024
Overall is good, the sofa is abit too old and dirty.
But overall it’s comfortable to stay in, with nice trees and nature surroundings.
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
Ravindran
Rock Twin
Stayed in Feb 2024
Solo travelers
28 review
3.2/5
Posted on Feb 6, 2024
There were stains on the pillow cases. I didn't know that the bathrooms were shared. It should have been clearly stated.
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight our shortcomings during your recent stay. We take into account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
Anonymous User
Rock Twin
Stayed in Feb 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Feb 27, 2024
Good, no complaints. The view was excellent. Would come again if given the opportunity.
Response from Property: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager
Chee Wee
Nepenthes Suite King
Stayed in Nov 2023
Couples
2 review
4.7/5
Amazing
Posted on Nov 26, 2023
Beautiful chalet
RoobsK
Nepenthes Suite King
Stayed in May 2023
Couples
2 review
5.0/5
Outstanding
Posted on May 31, 2023
Everything was great. Right from check in, to the staffs available while navigating to our suite, the suite itself - really spacious and crisp clean! They even provide a card on the following day’s weather forecast to allow you to plan for your next day’s activity. There is really nothing to complain. Great stay, great views of Mt K right out of our doorstep. Will surely come again!
@1424
Liwagu Suite
Stayed in Nov 2023
Couples
14 review
5.0/5
Outstanding
Posted on Nov 28, 2023
Hospitality was top notch. Staff were very friendly. Love the accommodation and the fact that it was located at the national park itself. Loved our stay there