One mistake ruined our fun family trip. The hotel service and the staff were wonderful. I'm sure they had a pleasant stay.
However, they didn't check the food allergies that we had requested twice in advance, and as a result, my daughter's condition suddenly worsened after the dinner appetizer.
She was taken to Yamanashi Prefectural Central Hospital by ambulance.
She was able to return to the hotel that same day, but she was not allowed to take a bath, and could not have breakfast the next morning, and she was in a coma during her stay at the hotel.
Since she was unable to have dinner or breakfast, we were offered a refund, which we received, but I cannot understand why she came to a resort, was taken away in an ambulance, and instead of feeling refreshed, she became even more tired, and we were charged the full accommodation fee. We spent half of our stay in the ambulance.
We were exhausted and had to change our plans the next day to return home early.
I hope the hotel understands that one oversight ruined our family's summer vacation.
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