Guest User
October 4, 2023
#positive #I was happy with the Nearby Activities, Nearby Restaurants; #negative #I was disappointed with the Value for Money, Corridor Soundproofing, Safety, Soundproofing; Ctrip did not fulfill its duty to investigate the Xiamen Hotel in Hong Kong that I booked. The hotel has a bad environment and is close to Chongqing Mansion, where many murders have occurred. The residents are complex and low-end, and Indians, Malays and local *** gather together, which poses a great safety hazard. The hotel is a renovated residential building, divided into many small rooms like the group rental houses in the mainland. The rooms are small and the facilities are simple. Once a fire occurs, it is difficult to escape. The service is extremely poor. There is only one woman who can neither understand nor speak Chinese at the front desk. There is no communication at all when there is a problem. The hotel can hire someone who can speak Chinese. I believe it must be a deliberate arrangement to avoid guests from making requests. The boss does not come to the hotel at all, and the landline left is not the hotel's. Although it can be connected, the boss can only answer the landline after 6 pm, so it is difficult to communicate if there is something. The hotel provides drinking water, but the guests cannot take it away to drink. They can only stand and drink it with disposable cups. It is very stingy and insulting. There is no breakfast, no toothbrush, and the door lock is an electronic lock. People who have stayed for a day can open the door with a password the next day after checking out, which poses a great safety hazard. This kind of hotel is rubbish. The fact that it is listed on Ctrip simply lowers the level of Ctrip. This trip made me question Ctrip's management. You put such a room in your service, aren't you afraid of being responsible if there is a problem? !
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