Diana789
November 25, 2024
Run away. It's not good or excellent at all. It's dirty and musty. They even sold us an old room. It's dirty, even the air conditioner vents are covered in dust. There's a lot of water like it's never been cleaned. I asked to change the towels, but there was no water. I came out of the bathroom or the refrigerator all night. The receptionist spoke rudely. I asked to change the room at night and they said that they would change it in the morning because in the morning we asked to change the room and they said that the night shift staff didn't inform us and told us to contact the agency ourselves. The service is very bad. It's not good at all. I've stayed here before last month. At that time, I got a good room. The staff spoke well, but this time I couldn't handle it. I avoided it if I could. But I have to thank Trip.com for solving the problem and upgrading the room. Trip.com's service is really good, but the hotel is not good.
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