Maple Inn(Tsim Sha Tsui Store C2 EXIT)

Experiences to remember 1. Maple inn has staff to check in for 2 hours, 10.00-12.00 am. If you come after this, you must call the staff to check in. 2. The picture shown is just an illustration of the advertisement on the accommodation booking website. The actual room received is as shown in the picture below. 3. When pressing the booking and paying, I chose a deluxe room, but the website sent a booking confirmation as a standard room with a queen bed, which is very small for 2 people to sleep in. 4. The accommodation I booked did not match the booking confirmation. The accommodation I booked was Tsim Sha Tsui Mansion on the 3rd floor, but when I arrived, the staff called to find another building instead, named Mariela Mansion 81, which is on the 5th floor instead. I don't know why they sent me to stay somewhere else after booking. I don't know if it's the same owner. But the condition of the room didn't look very good. That day, I tried to open it on trip.com and it was still open for booking the same type of room as I booked. Does that mean the room wasn't full but they took me to another place? Or was it full but still open for booking on trip.com? If someone booked and came to stay, they took me to stay in another building instead. If there is a problem like this, can trip.com refund the customer? Because the product was not received as agreed. And trip.com should screen the accommodation that is open for booking better (good in this case means it should be straightforward, what you order should be received). 5. There is no key card for the room. It is a digital door lock system that requires you to enter a password. The digital door lock in the room is not good. You have to use tape to wrap the sensor. There is a signal sound and error many times. It takes a long time, more than an hour, before it can be used. I think it should be repaired, but it is not repaired to be ready for use. I asked to change to another room. I saw that the room next door was still vacant because the door was not good. The staff did not care and did not change the room. I typed on my phone and used Google Translate to get the answer that you have no choice.

No opinion xdxd