Hilton Vacation Club The Modern Honolulu

We stayed at this hotel from October 29 to November 4. Overall, the staff was polite and the room was cleaned daily with fresh towels provided — which we appreciated. However, several issues significantly affected our experience. First, the accessible bathroom we specifically booked did not match the photos. There was no handheld shower head, which was important for us. Second, the mirror in the hallway was noticeably dirty upon arrival, with visible streaks from a wet cloth — quite unpleasant for a hotel of this level. I also reported that the faucet in the sink splashed water everywhere, soaking the countertop and the floor. I was told the issue would be checked, but nothing was fixed throughout our stay. The two-faucet system used to regulate water in the bathroom was also very inconvenient, and we consistently had problems with unstable hot water pressure. A separate major issue was the parking. I prepaid and reserved parking for 5 days, but on the second evening all the spots were already taken, and I was simply instructed to park in a different building nearby. This was extremely inconvenient — having to carry things from the 3rd floor of another parking structure and waste additional time. It turned out that even if you pay in advance, your parking spot is not guaranteed — anyone from outside can take it. So you pay, but end up without the service you were promised. Overall, the staff tried to provide good service, but the organizational issues, maintenance problems, and poorly managed parking system seriously reduced our comfort. Unfortunately, after this experience, I cannot recommend this hotel.

The hotel is in a good location, however, the check-in staff are not very friendly when we checked in!

The location is far from the center but not too far from the mall , they gave us room on 3rd floor quite noisy , can not open the window, too noisy , service was just short of average but many people willing to sell you tour packages

The location of the hotel is ideal: there are many good restaurants; Ala Moana Shopping Center, one of the largest in world; beaches; and interesting places.

Great location between Ala Moana and Waikiki with easy driving accessl during morning and evening rush hours. Room is large and super clean with comfortable bed and bedding. And service is friendly and efficient. This is my choice hotel whenever business brings me to Honolulu...4 times so far in 2025.