Anonymous User
October 18, 2024
Checked in in September, booked 2 rooms, the fee has been paid on Ctrip, but I was deducted 2500 Swiss francs, no pre-authorization, but consumption deduction. When I arrived at the airport, I found that the bill was wrong, and reported it to Ctrip. The hotel lied many times, saying that it would be refunded at first, but it was not refunded after waiting for more than 20 days. Later, it said that it was refunded to another card, but I didn’t use any other cards with them at all. Until now, they are still lying and not refunding the pre-authorization fee. They keep delaying. It’s so **! I have been to Switzerland many times, and the pre-authorization of Swiss hotels is refunded when I check out. I have stayed in this hotel before. Last time, I booked it in English on the hotel’s official website, so there was no problem. This time, I booked it on Ctrip. They are obviously bullying Chinese people. In addition, there was only one guest in each of my two rooms, and they charged environmental fees and city taxes for 2 people in each room. When communicating with the hotel, they replied that the booking information was for 2 people? ? But they know very well how many people are staying in the room! ! ! It’s so ** everywhere, don’t step on the thunder! ! !
Original TextTranslation provided by Google