Park Grand Heathrow

Park Grand Heathrow Reviews

Park Grand Heathrow

449 Great West Rd, Hounslow, TW5 0BU, United KingdomView Hotel Details
Park Grand Heathrow
Park Grand HeathrowPark Grand HeathrowPark Grand Heathrow
Check available rooms for your travel dates
We Price Match
1 night

Park Grand Heathrow Guest Reviews

4.1/5
Very Good
154 review
Verified reviews
Location4.1
Amenities4.0
Service4.2
Cleanliness4.2
Filter by:
Sort by:
All reviews(154)
Positive reviews(137)
Reviews with photos/video(24)
Awesome stay(32)
Clean and tidy(25)
Convenient location(20)
Awesome rooms(16)
Easy to get around(15)
Friendly owner(15)
Close to airport(13)
Negative reviews(17)
Mr. Alex2045
Club Double Room
Stayed in Nov 2024
Solo travelers
36 review
4.5/5
Great
Posted on Dec 8, 2024
It a nice purpose build hotel, not far from metro station and shopping of Hounslow suburb. It's easy to find and has a parking and taxi drive through at the main entrance. There are light proof curtains, a comfy bed, breakfast downstairs, maids are not walking in if you press the lights, don't disturb . Very attentive staff, dealing with request in a professional and effective manner. Noise from traffic and airplaines is not an issue, however banging doors and thin floors, can keep awake. To central London is about 1 hour, given the demand for hotels around festive season , this hotel offers good value for money.
6/11
Response from Property: Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Other
1 review
3.5/5
Posted on Dec 11, 2024
Bed bugs in room , then got moved into another room with bed bugs . Then got moved into one with out bed bugs . Would like a refund
Response from Property: Dear Guest,Thank you for taking the time to review your most recent stay and for highlighting your concerns.I am so terribly sorry to read of what a disappointing stay you had and I only wish we had known of your dissatisfaction before you left us.I like to think that when we have a guest whom is unhappy with any aspect of the hotel and its services, we successfully manage to change their perception of Park Grand Heathrow Hotel, by correcting the issues they are unhappy with.I also like our guests to feel they receive value for money, and I don’t like the idea of our guests leaving dissatisfied with something they have paid for and I would like to deeply apologise should you feel this way. Having said that, I would like the opportunity to make a future stay memorable for the right reasons. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.
Anthony Colin
Deluxe Twin Room
Stayed in Oct 2024
Family
6 review
4.2/5
Very Good
Posted on Nov 30, 2024
For the price in London, a very good room. Good breakfast, just missing mushrooms. Staff helpful. 15 mins walk to the Tube. Just not enough power sockets in the room for charging. One hidden under the desk, nothing near the bed. Wifi Fast. Restricted on-site parking 12GBP
Response from Property: Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
Guest User
Deluxe Twin Room
Stayed in Jul 2024
Couples
1 review
4.7/5
Amazing
Posted on Aug 11, 2024
I enjoyed staying here Room was clean, nice set up staffs were very helpful and polite I sure will be coming back here
Response from Property: Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
L.J
Deluxe Double Room
Stayed in Nov 2024
Couples
1 review
3.7/5
Posted on Jan 1, 2025
quite a nice hotel with friendly staff and a nice ambiance in the room, but cleanliness could be improved as there were some stains on the carpet and bathroom, but overall we enjoyed our stay!
Response from Property: Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
Heung
Deluxe Twin Room
Stayed in Nov 2024
Family
1 review
3.2/5
Posted on Dec 6, 2024
They only offer bottles of water on the first day In general the hotel matches its quality, with some basic amenities in the room. However, someone smokes cigarettes on the floor, I kept smelling the smoke for these five days
Response from Property: Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.
Mercy
Deluxe Twin Room
Stayed in Oct 2024
Family
1 review
4.0/5
Very Good
Posted on Dec 5, 2024
It’s a great experience to begin with the family and the staff was so good Ms.Monica has helped us our stay for 4 days and very friendly.  Thank you Park Grand  Regards, Aruna
Response from Property: Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
Guest User
Deluxe Twin Room
Stayed in Oct 2024
Solo travelers
3 review
3.5/5
Posted on Nov 20, 2024
I spent two comfotable nights at the hotel. It's close to shops and a metro station. I did not have breakfast or much interaction with staff.
Response from Property: Dear guest,Thank you for your feedback and your stay with us at Park Grand Heathrow. We hope to have you as our guest once again.Kind Regards,Mandar Dhage.
LYL
Deluxe Double Room
Stayed in Apr 2024
Business travelers
1 review
3.7/5
Posted on May 10, 2024
The hotel is great, clean, and comfy. It's easy to find food; just walk across the street to access grocery stores and restaurants. Parking is £12 per day.
Response from Property: Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
Rosa Rhee
Deluxe Single Room
Stayed in Mar 2024
Solo travelers
12 review
4.2/5
Very Good
Posted on Apr 19, 2024
It was good enough for my solo trip in London. I really enjoyed clean room with good hotel service. U can use again later if I have another chance to come to London.
Response from Property: Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
Guest User
Deluxe Double Room
Stayed in Oct 2024
Solo travelers
1 review
4.5/5
Great
Posted on Nov 15, 2024
Very clean and friendly staff. The breakfast was good however was the same menu everyday.
Response from Property: Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
Guest User
Club Double Room
Stayed in Sep 2024
Couples
1 review
4.7/5
Amazing
Posted on Oct 15, 2024
The hotel itself was very nice , so no complaints there, the buffet was nice but only 1 type of cuisine. The bed was the issue very high and the mattress very soft so you end up rolling up in the middle and by the 2nd night I found it a bit uncomfortable to sleep on, but that was my only issue, maybe turn over the mattress more often and this may do the trick.
Response from Property: Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.
Guest User
Deluxe Single Room
Stayed in Aug 2024
Solo travelers
35 review
5.0/5
Outstanding
Posted on Sep 29, 2024
Excellent hotel at a really good price. Location is great. Rooms are very high quality for the price you pay. Only thing to remember is that they do ask for photo id at check in I didn't eat there but the food looks good.
Response from Property: Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.
Alfred
Deluxe Single Room
Stayed in Mar 2024
Booked for others
3 review
2.7/5
Posted on Apr 30, 2024
The toilet was a mess!! Otherwise okay for a layover to catch next flight
Response from Property: Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.
Luk Mui
Deluxe Twin Room
Stayed in Aug 2024
Business travelers
11 review
3.2/5
Posted on Oct 29, 2024
Location is a ok, 12 mins walk from the train station, 2 mins walk to the bus stop toward Heathrow airport.
Response from Property: Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.