The St. Regis Houston

Had very high hopes for this hotel as we have been guests of St Regis across several locations. This was our first time to the Houston St Regis. Unfortunately we had several issues with the cleanliness of our room. From a dead roach on the floor to a prior occupants underwear left uncleaned in our hotel room (yes you read that correctly) to shampoo pumps not working to a light not functioning…. The deficits were unavoidable and saddening. In fairness, we did let the manager know about our issues and she was helpful in making sure the room was actually cleaned and offered us a partial credit - but my question remained how an alleged 4-5 star hotel could let such oversights occur and consider themselves a top hotel brand. Outside of this, our stay was average. The people were kind and the food was very good. It is unfortunate our visit was marred by the deficient state of our room. Hopefully these issues may be corrected - but I think this experience is worth sharing when considering where you stay (and spend your money) for your travels.

Great choice in Houston. Very attentive staff. Super clean, great service. Perfect location in a very nice part of town . Great valet, easy check in and rooms very nice. Don’t miss Harry “bartender” at the bar… what a gem! He made the whole trip!

Pool is not true to the pictures, it is small, old and dirty. No inviting chairs around the pool, old and dirty flooring. Old carpet throughout the hotel. Noisy air conditioning. Very limited room service menu. The entire hotel needs an update.

We were only here for one night but this property is 5 stars from start to finish. Our request for an ADA room was honored without incident. The room is large with two double beds. A hoyer lift could fit under the bed if needed. The bathroom was spacious with grab bars and the make up mirror was in a perfect position for someone in a wheelchair (or 5 feet tall!). The floor in the bathroom has 4x4 tiles in the wet area creating more friction to prevent falls versus the large 12x12 marble tiles you see now which are a slip fest for even the most able bodied individuals. Room service was prompt and hot with a lovely employee. The valet were kind and helpful. This will be our hotel of choice moving forward when we visit Houston. Thank you St Regis! PS we had the best nights sleep as it was quiet and peaceful in this neighborhood!

Older hotel. Not up to St Regis standards or prices.