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Breakfast

Holiday Inn Houston S - NRG Area - Med Ctr
3.8/5100 Reviews

Holiday Inn Houston S - NRG Area - Med Ctr

Houston|1.74km from House of Coffee Beans Inc
A majority of the employees need to attend hospitality school. I have never stayed at a hotel with employees who were so rude and had no interest in helping guests. This hotel was the host hotel for an event I was attending. My flight arrived really early. I called a few days prior to see if an early check-in would be an option. They recommended I call once I arrived. Unfortunately they did not have a room available and took my number to notify me as soon as it was ready. They never called. I was on the 11th floor and next to a suite. On two occasions I had to call downstairs because their music was so loud….at 5am. It sounded like a night club and smelled like ****. The hotel did take care of this immediately which I appreciated. Breakfast was included with the hotel stay and vouchers were given out at check-in. Olga has to be the rudest person I have ever witnessed in a restaurant setting. She yelled at guests, demanded to know where our vouchers were, and was very belittling to her co-worker Susan. Susan was amazing and did her best to make-up for Olga’s rudeness. Since this is a buffet, I understand that they do not want people to take food to go. Here is my thought: they were constantly running out of food. Some of us ran out of time to eat and still get to the event. One person waited and finally had to leave. She took her fruit. Olga ran after her and took the plate of fruit from her. It was shocking. I guess it is better to throw the fruit in the trash verses allowing her to eat the fruit in her room. Olga was extremely rude to all of us. I never returned to the restaurant because I was so turned off by her attitude. As a company, IHG should be embarrassed by her behavior and her treatment of guests. I also understand that many hotels are not cleaning rooms on a daily basis. I am completely fine with this. On several occasions I requested extra coffee and creamer from the front desk. Each time I was told they did not have anything. I asked how to get more coffee and was told it was not their problem. I requested extra towels and received a dirty washcloth and towel. As I mentioned we there for an event. On Friday night with a bar full of paying customers, they closed the bar at 10pm. Southwest had major flight cancellations requiring people to be there for an extra night. When I went downstairs to secure another night for my friends who had checked out, the front desk employee was too interested in his phone to help me and suggested I use a third party booking site. For $170/night, I expected a lot more from a hotel. IHG should be appalled with this hotel staff. IHG needs to have a major review of their hotel staff at this location. I finally started laughing at the lack of service because I thought it couldn’t get worse and it repeatedly did. This staff needs a lot of training to be in the hospitality world.

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Top rated hotels in Houston

Searching for hotels near House of Coffee Beans Inc? Compare room rates and reviews to find your ideal stay.
Extended Stay America Suites - Houston - Med Ctr - NRG Park - Kirby
3.3/574 Reviews
Breakfast is actually misleading, especially for mainland customers. What is it? Coffee, packaged instant oatmeal, granola bars. That's all. Please, don't call it ”breakfast”, okay? Ctrip's big brothers, don't care about your compatriots, okay? There are free cars. There are a lot of rooms, with more than 30 square meters. It seems that an extra bed can be added, but a certificate is required. If you want to go to the Medical Center and have a car, it is an ideal location. There is a Fiesta supermarket nearby, very popular. Unknown how to bring children? There are a lot of rooms for the children to move around.
Wingate Houston Near NRG Park/Medical Center
3.2/5101 Reviews
Good service. Great location. Beautiful room.
Americas Best Value Inn Near NRG Park/Medical Center
3.7/5101 Reviews
Texas Medical Center
Check in and out was fast and easy. Room was clean and roomy. Bed a bit hard. Ac works great. Good cable tv. Area quiet. Bathroom smells like urine. Micro and fridge worked. One light didn't work. Didn't try breakfast. Lots of shopping and dining in walking distance. Smoothie King is seconds away next door. Overall, decent overnight stay.
Wyndham Houston Near NRG Park/Medical Center
3.3/5101 Reviews
Don't stay here!!! Staff is rude, breakfast is a brown paper bag with a water bottle, muffin yogurt and banana. They will say the pool is year round, but it isn't!!! Halls are hot and dingy, only 1 elevator that is slow and small and access in and out of the property is limited! DO NOT WASTE YOUR MONEY HERE!!!!!
Quality Inn & Suites NRG Park - Medical Center
2.9/5100 Reviews
The room is large, the bed is soft and moderate, the view from the window is good, originally booked for 3 days, extended for 1 day, breakfast with oatmeal, eggs, cake, muffins
Holiday Inn Houston S - NRG Area - Med Ctr
3.8/5100 Reviews
A majority of the employees need to attend hospitality school. I have never stayed at a hotel with employees who were so rude and had no interest in helping guests. This hotel was the host hotel for an event I was attending. My flight arrived really early. I called a few days prior to see if an early check-in would be an option. They recommended I call once I arrived. Unfortunately they did not have a room available and took my number to notify me as soon as it was ready. They never called. I was on the 11th floor and next to a suite. On two occasions I had to call downstairs because their music was so loud….at 5am. It sounded like a night club and smelled like ****. The hotel did take care of this immediately which I appreciated. Breakfast was included with the hotel stay and vouchers were given out at check-in. Olga has to be the rudest person I have ever witnessed in a restaurant setting. She yelled at guests, demanded to know where our vouchers were, and was very belittling to her co-worker Susan. Susan was amazing and did her best to make-up for Olga’s rudeness. Since this is a buffet, I understand that they do not want people to take food to go. Here is my thought: they were constantly running out of food. Some of us ran out of time to eat and still get to the event. One person waited and finally had to leave. She took her fruit. Olga ran after her and took the plate of fruit from her. It was shocking. I guess it is better to throw the fruit in the trash verses allowing her to eat the fruit in her room. Olga was extremely rude to all of us. I never returned to the restaurant because I was so turned off by her attitude. As a company, IHG should be embarrassed by her behavior and her treatment of guests. I also understand that many hotels are not cleaning rooms on a daily basis. I am completely fine with this. On several occasions I requested extra coffee and creamer from the front desk. Each time I was told they did not have anything. I asked how to get more coffee and was told it was not their problem. I requested extra towels and received a dirty washcloth and towel. As I mentioned we there for an event. On Friday night with a bar full of paying customers, they closed the bar at 10pm. Southwest had major flight cancellations requiring people to be there for an extra night. When I went downstairs to secure another night for my friends who had checked out, the front desk employee was too interested in his phone to help me and suggested I use a third party booking site. For $170/night, I expected a lot more from a hotel. IHG should be appalled with this hotel staff. IHG needs to have a major review of their hotel staff at this location. I finally started laughing at the lack of service because I thought it couldn’t get worse and it repeatedly did. This staff needs a lot of training to be in the hospitality world.

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