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5 star

Hotel Granduca Houston
4.5/5101 Reviews

Hotel Granduca Houston

The Galleria Houston|1.95km from Memorial Park
I travel to Houston about 4 days every other week. So understand that is close to 100 days a year. At 400-500 a night that’s not chump change and should be something worthy of a repeat or loyal customer rating. The first few trips I was acceptable of the poor services and the poor room location in the building. As I repeated trips I asked to be booked in a better location (nothing significant just a higher room and simply to not look at the building dumpster) and in such I asked for a proper way to book and recognize my loyalty to this aging property. I had stayed at other Giorgio properties over the years in my thousands of nights “on the road” and had some great experiences. I didn’t overly chose this hotel it just happens to be very convenient to my destination and of course a LHW. Well, after 6-7 visits I actually got “pissed” as I received another dumpster room. The property has about 122 rooms of which maybe…10?? look at the dumpster? I did not pick the “ada” or cheep room. AMEX books a suite…..I was told my reservations all come in under different profiles and they don’t know my preferences. Well, same AMEX card for 30 years so not sure how they can’t track profiles. Do they even have a way to track? I have book through AMEX travel for the last 20 plus years. Anyway. Get your act together or lose 100 days a year. I will give it one more chance in two weeks otherwise there are many, many other point earning options in Houston as close to good food and good activities. Without change this aging property will die on the vine. As a LHW member I think I’ll reach out to them as well-but by no means are they really LHW anyway as that is a pay to participate program. Rooms are larger and with 4-5 days in a hotel I do like the space. But I’ll give up space for some respect and service very soon. Good luck Georgio.
The St. Regis Houston
4.4/553 Reviews

The St. Regis Houston

The Galleria Houston|2.31km from Memorial Park
I normally don't write reviews, but after the experience my friends and I had here for my birthday, I had to write one and I wish I had known about this place and their spa sooner. First and foremost, while the historical looking hotel is great and the service was fantastic, the amenity and service that stood out the most was the spa. It's intimate and immaculately kept and the service reflected that, being customized to our preferences perfectly. Carol, the spa manager, was nothing less than amazing! She was patient and accommodating, with any last minute changes and requests being taken care of without issue and with such a friendly demeanor! We had several requests and needs and she was able to ensure it all happened seamlessly. Even better, it was the absolute best massage we all had ever had; this coming from someone that has higher standards than most when it comes to spas, given that I've been to more than I can count. I'm ecstatic to have found a fantastic spa and am really glad that my colleague recommended her; I can see why she came so highly recommended. Oh, and the pool was perfect! It's on the second floor, so it feels nice and tucked away from everything else so there's no bothering foot traffic or other facilities that hinder it. This was the most memorable event we have had in a long time and we can't wait to celebrate again for another event, and definitely for the next birthday!

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Breakfast

La Quinta Inn & Suites by Wyndham Houston Galleria Area
3.7/5103 Reviews

La Quinta Inn & Suites by Wyndham Houston Galleria Area

The Galleria Houston|2.26km from Memorial Park
It was a dark and stormy night. Well, actually it was a hot and humid one full of delayed flights and my running from one end of the Oakland airport to another. I wound up arriving at 3:00 AM expecting a quick check in, so I could sleep after a long day. That didn't happen. The reservation was canceled and I was billed for one night, and I was told I MIGHT be accommodated after the cancellation was reversed and I was refunded the fee for a no show. I was told that I needed to resolve it with Wyndham reservations, called them and found out they were closed. The front desk clerk then condescended to give me a room at the rate promised when I made the reservation for one night and was essentially told, ”Take it or leave it. Screw you, and have a nice day.” The next morning, I attempted to resolve the problem through Wyndham reservations and told it was the property's problem, I had to resolve it at the front desk, with an attitude of, ”Screw you, and have a nice day.” I then confronted the General Manager, who was at the front desk when I went to the front desk as she was manning it. After making a few phone calls, she resolved the issue regarding the reservation and I got the rate promised by Wyndham. She even comped an item after all was resolved. That said, it should never have hit that point. The guaranteed reservation should have been honored on my arrival and I should not have been given a, ”Screw you and have a nice day,” attitude. The rest of the stay wasn't too bad. The room was all right, but the way things are arranged means you can't indulge and watch TV in bed. The internet connection worked well, and the grounds around the pool were quite nice. If you need something printed out off a USB, however, that cannot be done at the workstation provided for guest use. After the bad check in experience, the rest of the staff was not bad. That said, the horrid experience at check in, and the hoops I had to jump through to get the property and Wyndham to resolve the issue negate the efforts of everyone else to make the stay pleasant. Accordingly the answer to the question, ”Would I stay here again?” is a definite, ”No.”

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Top rated hotels in Houston

Searching for hotels near Memorial Park? Compare room rates and reviews to find your ideal stay.
JW Marriott Houston by the Galleria
4.2/573 Reviews
The Galleria
The hotel location is very good, in a very downtown place. Opposite gallaria, next to walgreen, shopping and eating are very convenient. Parking is definitely expensive and hotel services are also expensive. This is the US.
Hilton Houston-Post Oak by the Galleria
4/5108 Reviews
The Galleria
The hotel was nice. The balcony was smaller than what the pictures show but it was still a nice room.
The Royal Sonesta Houston Galleria
3.9/5105 Reviews
The Galleria
I really like this hotel, the breakfast is very rich, the service is very warm, the front too, and the Chinese service, too intimate, the room is big enough, clean enough! I have cleanliness, saying no pressure!
The Westin Oaks Houston at the Galleria
4.3/5106 Reviews
The Galleria
Well it was Fathers Day night everything was cool no problems straight to the room that next morning I woke up and left the room about 8am give are take how ever some one came in my room with my pregnant girl friend !!! It was very uncomfortable especially being she was naked . No one knocked on the door are nothing keeping in mind check out was until 12 noon
The Houstonian Hotel, Club & Spa
4.6/560 Reviews
The location of the hotel is great, everything is great, the breakfast is very good, the extra bed is good, not suitable for children, there is parking lot, the environment is very good, again
Hampton Inn & Suites Houston Heights I-10
4.4/5100 Reviews
Really nice hotel! Staff was nice, building was clean, room was excellent and the breakfast was also pretty good. Dennys is also in the same parking which is a plus if you’re looking for a late night snack! Would 10/10 recommend to friends and family.

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