Guest User
October 29, 2024
I have been too busy before and had no time to give feedback. Recently, a friend stayed in Dalong and told me that the feeling of staying in Dalong this time was much different from before. I just remembered that I had never had time to give feedback, so I will give it a try now. I have stayed at Dalong more than 5/6 times before and after. When I stayed at Dalong this time, I felt that Dalong has obviously changed its management, new personnel and new style. It feels much worse than when I came here a few years ago. It is too standardized now. , impersonal, and now it is just a very ordinary hotel that can be described as just profit-oriented. 🤣 It’s different from the time when there was a handwritten check-in letter on the desk when I checked in. When I went to Hsinchu on a business trip, I came here because of the human touch and warmth of Dalong. I will definitely stay here every time without considering anything else! Nowadays, the front desk adopts a mechanical check-in system, which feels very strange. I also want to decorate it in a high-end style, but the hotel hardware and accessories do not match it at all! I felt like I was dressing up for the sake of dressing up😅 When I checked in last time, I was assigned to stay in the rear room. I said I didn’t want to stay in the rear room and could I pay more to upgrade to another room? (The front desk said that online orders cannot be refunded), so I ended up rebooking. A three-person room, 😂 so I ended up paying for two rooms on the same night (the last room was not checked in). In the end, the staff didn’t even bother to say anything polite. (Although it was unnecessary, but as a service industry employee, it is obvious that the staff are not polite.) Being so worldly, I didn’t notice the guest’s feelings about having to pay for a room for two nights. I didn’t even say “I’m sorry, this is our rule, and we hope you understand.” (Guests sometimes just want a little comfort), so they just told me what if. If you don’t want to stay here, you can find other hotels online! 🤣But in the past, I could pay extra to upgrade and change rooms, or if the occupancy rate was not high, I would be upgraded for free (it was also booked on the same website), so obviously the management has changed now, and it is more rigid! In the past, the employees were all friendly and smiling, but this time all the old employees have been replaced. Now there are so many people at the reception, everyone feels busy in their own way, and they don't even say hello to you when you come in and out! In addition, the massage reception area is mixed together, and it adds up to a crowded and chaotic feeling. 😂 In addition, you can exchange for a gift certificate for a pastry or fruit when you check in, but you will not get it if you stay continuously, so if you stay for three days, check in every day / Check out once, three times in total, you will get three pieces of fruit, but if you stay for three consecutive days, you will only get one piece when you check in😅Although normal people will not covet this cake or fruit, because the food is really not fresh, this operation will not Will it seem a bit petty and logically problematic? It’s the same three days, but the treatment is different? 😂 The food in the restaurant in the morning was frozen and there was no heating table, and the lid of the pot was left open for a long time 😅 Later I moved to the Yanbo Hotel near Jucheng and it was much better. The front desk was very polite and welcoming, the room was big and comfortable, and the key point was that the breakfast was heated There are many choices, and the prices on weekends are even cheaper than Dalong. Anyway, I feel the same when chatting with friends. I will never stay in Dalong again. This time I felt really uncomfortable! It's a pity that after staying in Dalong a few times, I felt it was so bad in the end👎🏽 I can only say that their online advertising ranking must be at the first place, and with the location in Hsinchu, there will definitely be no shortage of customers, so it is It’s not that repeat customers don’t matter because they will always be full for a long time 😂 This is just a reflection of my personal feelings. There are still many detailed issues that cannot be detailed. I hope the new management will pay attention to our insignificant customer thoughts 😂
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