Dusit Thani Sandalwoods Resort Shuangyue Bay Huizhou Reviews

The hotel is very nice, while a little bit overcrowded in the middle of summer. There are many pools, so children have fun. I liked the food in the Thai restaurant and the view from the balcony.

Need to add milk tea for beverages, and need to put English names of each drink & each food, it was all Chinese 😅

I think this hotel has really good design and concept, unfortunately it is poorly maintained and managed. First, the whole facility has a pretty strong moldy smell, molds are visible on the room walls, shower and tub. We tried to see a movie at the theater but couldn’t handle the moldy smell so we had to leave right away. I do think the staff are hard workers but lack of resources and support from the management, when it comes to rude and disrespectful guests, they have to take it all in. Finally I would not recommend this place, because it seems like the business does not care about the environment at all. The whole beach is trashed with plastic bags, broken glass, and leftover fireworks. I swam in the water for a bit, I got plastic bags caught on my foot. Overall, staying here is an overwhelming experience.

If you want to ruin your holiday, then this is the best hotel in town for you. Never saw so dirty rooms of 5 stars hotels. Even food in restaurant is not clean. Hygiene department definitely has to visit this hotel. After afternoon tea and breakfast in this hotel, my stomach was pain for all trip. The staff of the hotel very arrogant, specially Iris Su. She doesn’t speak English, but using Chinese language to talk about me with her colleagues. Thinking that I can not understand Chinese. Hotel is very crowded. No privacy. On 32nd floor always have live streaming by hotel marketing. It’s so annoying. Even you can not sleep properly in this hotel. Until midnight in front of my windows did some fireworks and karaoke. And it was my birthday trip!!! Thank you so much for spoiled it.

We spent 2 incredible days in the resort. Comfortable and clean rooms with nice terrace. Great swimming pools. We also liked the beach. English speaking staff made our stay more comfortable. And thank you for the free room upgrade. Hope to be back!

Nice hotel, very quite during working days and full on weekends. Coffee at breakfast so so. Skyswimpool is very nice. Room floors not clean, bed is soft and comfortable. Sea is cold in end of March. With open window can enjoy sound of the sea. Hotel share territory with hotel near by. They have hot spring and sauna.

Gorgeous Seaviews. Lots of outdoor facilities and entertainment. Good food and drinks.

I was at this hotel already few times and every time everything was perfect! All the staff were very friendly and always helped me with every request. The rooms are large and the view is very good. Everything is always neat and clean. All praise

We went on cold windy days but it was still very fun. We got to do kayaking, play with fireworks, and enjoy the beach. When it comes to cleanliness i would say it’s a little bit dirty, the counters are bleached with some sort of black spots, the beach is also filled with black sticky substance that constantly sticks to your feet and doesn’t come off (possibly boat oil) however the beds and towels and all the other items are clean. With breakfast comes Afternoon tea and we really enjoyed it! not a lot of options for vegetarians though. so i would suggest the hotel to add more vegetarian options.

GOOD PLACE

Beautiful place and fabulous stay arrangements by the hotel management.

good scene

We arrived on a Thursday night and our first impressions were great- the hotel was bustling, there were people about and seemed to be a variety of options for food and drink. However, first impressions were wrong! Arriving in our ‘deluxe suite’ we were instantly disappointed by the level of cleanliness and overall standard of a room that cost so much (see pictures below). The fans were thick with dust and there were smears all over the windows and mirrors. The bathroom tiles were not even grouted and still had acres in between them from when they were fitted. One tile behind the sink was fallen off and rested against the tap. I went downstairs to reception and showed their staff some pictures, they offered to change me to another room without issue but when I asked if it was clean the response was to send someone to check- the report back was, “it’s a little grey, better not change to that one.” Having searched their system another suite was available but with a broken TV and not clean- they asked if we would wait a couple of hours for them to clean, which we said OK to and went to enjoy a drink in the beach bar. In fairness to the hotel they offered my family buffet dinner in the hotel restaurant. After eating we went back out to the beach bar and enjoyed some more drinks and the fireworks which were happening up and down the beach to celebrate the end of mid autumn festival. We then went up into the ‘new’ suite- it was cleaner but not suite standard for the price we paid. The bedside lamps didn’t even have bulbs in them! Then we heard a horrific high pitched squeal coming from the bathroom- reception sent someone and he informed us it was the hot water making a noise and we better to just ignore it as the only other solution was to turn it off. Having finally fallen asleep we awoke the next day to what I can explain as the hotel starting it’s end of season shut down- the beach bar was nailed up, the back of the hotel boarded up, all fire escapes rendered useless as there were wooden planks forcing them closed (see pictures). Looking for the roof top bar we followed the signs up to the 31st floor to find that there was not actually a bar at all! We went back downstairs to ask where we could get a drink and we’re directed to the fridge in the hotel shop where we could buy our own to take back to the room. My sons wanted to use the arcade, all machines were shut down and the waterpark closed up earlier than advertised. Reluctantly we returned to our room where we spent the night doing nothing - even the bedroom TV (which was working) didn’t have even 1 English speaking channel available or the option of subtitles. Breakfast this morning was disappointing- cold bacon and sausages amongst the offerings and no milk alternatives for anyone dairy intolerant. We packed up and left. I would not recommend booking this hotel- it does not live up to its adverts and is not worth the money they charge.

Amazing hotel, amazing service. The managers are very kind and accommodating