Dusit Thani Sandalwoods Resort Shuangyue Bay Huizhou Reviews
Dusit Thani Sandalwoods Resort Shuangyue Bay Huizhou
Double Moon Bay Coastal Tourist Resort, Huidong, Guangdong, ChinaView Hotel Details
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Dusit Thani Sandalwoods Resort Shuangyue Bay Huizhou Guest Reviews
4.5/5
Good
15174 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.4
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All reviews(15174)
Positive reviews(14472)
Reviews with photos/video(5577)
Friendly front desk staff(2206)
Nice sea view(1803)
Great swimming pool(1294)
Perfect for kids(551)
Has an infinity pool(516)
Close to amusement park(469)
Has play area for children(285)
Excellent afternoon tea(211)
Negative reviews(687)
Maksim
Superior Sea-View Twin Room-Tian Yue
Stayed in Aug 2024
Family
12 review
4.5/5
Great
Posted on Aug 11, 2024
The hotel is very nice, while a little bit overcrowded in the middle of summer. There are many pools, so children have fun. I liked the food in the Thai restaurant and the view from the balcony.
Rouzbeh8612
Superior Suite - Sea-View
Stayed in Aug 2024
Couples
4 review
3.7/5
Posted on Aug 3, 2024
Need to add milk tea for beverages, and need to put English names of each drink & each food, it was all Chinese 😅
Response from Property: Dear guest: Thank you very much for choosing to stay at Dusit Thani Resort Huizhou Shuangyue Bay Tanyue and sharing your stay experience with us. We are deeply sorry that your stay experience did not meet your expectations. In response to the issues you mentioned, we have forwarded them to colleagues in relevant departments for improvement and strive to do our best. Your satisfaction is what we focus on and strive for. We sincerely invite you and your family to choose Dusit Thani Resort Huizhou Shuangyue Bay Tanyue again. Please rest assured that we will wholeheartedly provide you with satisfactory service. I wish you and your family happiness and health! Hotel management team
Guest User
Superior Sea-View Twin Room-Tian Yue
Stayed in Jul 2024
Family
2 review
1.7/5
Posted on Jul 10, 2024
I think this hotel has really good design and concept, unfortunately it is poorly maintained and managed. First, the whole facility has a pretty strong moldy smell, molds are visible on the room walls, shower and tub. We tried to see a movie at the theater but couldn’t handle the moldy smell so we had to leave right away.
I do think the staff are hard workers but lack of resources and support from the management, when it comes to rude and disrespectful guests, they have to take it all in.
Finally I would not recommend this place, because it seems like the business does not care about the environment at all. The whole beach is trashed with plastic bags, broken glass, and leftover fireworks. I swam in the water for a bit, I got plastic bags caught on my foot. Overall, staying here is an overwhelming experience.
Response from Property: ""Dear guest: Thank you very much for choosing to stay at Dusit Thani Resort Huizhou Shuangyue Bay and sharing your stay experience with us. We are deeply sorry that your stay experience did not meet your expectations. In response to the issues you mentioned, we have forwarded them to colleagues in relevant departments for improvement and strive to do our best. Your satisfaction is what we focus on and strive for. We sincerely invite you and your family to choose Dusit Thani Resort Huizhou Shuangyue Bay Tanyue again. Please rest assured that we will wholeheartedly provide you with satisfactory service. I wish you and your family happiness and health! Hotel management team"
HKG Travels
Deluxe Sea-View Twin Room-Tian Yue
Stayed in Jun 2024
Family
7 review
1.0/5
Posted on Jun 30, 2024
If you want to ruin your holiday, then this is the best hotel in town for you. Never saw so dirty rooms of 5 stars hotels. Even food in restaurant is not clean. Hygiene department definitely has to visit this hotel. After afternoon tea and breakfast in this hotel, my stomach was pain for all trip.
The staff of the hotel very arrogant, specially Iris Su. She doesn’t speak English, but using Chinese language to talk about me with her colleagues. Thinking that I can not understand Chinese.
Hotel is very crowded. No privacy. On 32nd floor always have live streaming by hotel marketing. It’s so annoying.
Even you can not sleep properly in this hotel. Until midnight in front of my windows did some fireworks and karaoke.
And it was my birthday trip!!! Thank you so much for spoiled it.
Response from Property: Dear guest: Thank you very much for choosing to stay at Dusit Thani Resort Huizhou Shuangyue Bay Tanyue and sharing your stay experience with us. We are deeply sorry that your stay experience did not meet your expectations. Regarding hygiene, it has always been one of the key points that the hotel team pays great attention to. The hygiene issues you mentioned are definitely not allowed by the hotel team, let alone what we want to show to our guests. We have forwarded your feedback to the relevant department heads and taken appropriate measures. In future work, we will definitely increase training efforts to improve quality in all aspects. Thank you again for your sincere feedback, we will definitely improve it! We look forward to seeing you and your family and friends come again! I wish you and your family happiness and health! Hotel management team
Guest User
Deluxe Sea-View Twin Room-Tian Yue
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 5, 2024
We spent 2 incredible days in the resort. Comfortable and clean rooms with nice terrace. Great swimming pools. We also liked the beach. English speaking staff made our stay more comfortable. And thank you for the free room upgrade. Hope to be back!
Alexey
Deluxe Sea-View Double Bed Room-Tian Yue
Stayed in Mar 2024
Couples
2 review
3.7/5
Posted on Apr 3, 2024
Nice hotel, very quite during working days and full on weekends. Coffee at breakfast so so. Skyswimpool is very nice. Room floors not clean, bed is soft and comfortable. Sea is cold in end of March. With open window can enjoy sound of the sea. Hotel share territory with hotel near by. They have hot spring and sauna.
Edward Hong Kong visitor
Deluxe Sea-View Double Bed Room-Tian Yue
Stayed in Mar 2024
Travel with friends
36 review
5.0/5
Outstanding
Posted on Apr 1, 2024
Gorgeous Seaviews. Lots of outdoor facilities and entertainment. Good food and drinks.
Natasha88
Deluxe Sea-View Twin Room-Tian Yue
Stayed in Feb 2024
Travel with friends
23 review
5.0/5
Outstanding
Posted on Feb 23, 2024
I was at this hotel already few times and every time everything was perfect!
All the staff were very friendly and always helped me with every request. The rooms are large and the view is very good. Everything is always neat and clean. All praise
Guest User
Tian Yi Sea-View Family Suite With Double Bed And Bunk Beds
Stayed in Feb 2024
Family
1 review
4.2/5
Very Good
Posted on Feb 9, 2024
We went on cold windy days but it was still very fun. We got to do kayaking, play with fireworks, and enjoy the beach. When it comes to cleanliness i would say it’s a little bit dirty, the counters are bleached with some sort of black spots, the beach is also filled with black sticky substance that constantly sticks to your feet and doesn’t come off (possibly boat oil) however the beds and towels and all the other items are clean.
With breakfast comes Afternoon tea and we really enjoyed it! not a lot of options for vegetarians though. so i would suggest the hotel to add more vegetarian options.
6/8
HASSAN ELBANNA IBRAHIM HUSSEIN IBRAHIM
Deluxe Sea-View Twin Room-Tian Yue
Stayed in Jun 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 5, 2024
GOOD PLACE
KevanGodhani
Deluxe Sea-View Twin Room-Tian Yue
Stayed in Jan 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 2, 2024
Beautiful place and fabulous stay arrangements by the hotel management.
Guest User
Deluxe Sea-View Double Bed Room-Tian Yue
Stayed in May 2024
Couples
1 review
4.7/5
Amazing
Posted on May 16, 2024
good scene
Lyns_ey
Infinite Double Bedroom Ocean View Suite
Stayed in Oct 2023
Other
9 review
1.2/5
Posted on Oct 7, 2023
We arrived on a Thursday night and our first impressions were great- the hotel was bustling, there were people about and seemed to be a variety of options for food and drink. However, first impressions were wrong! Arriving in our ‘deluxe suite’ we were instantly disappointed by the level of cleanliness and overall standard of a room that cost so much (see pictures below). The fans were thick with dust and there were smears all over the windows and mirrors. The bathroom tiles were not even grouted and still had acres in between them from when they were fitted. One tile behind the sink was fallen off and rested against the tap.
I went downstairs to reception and showed their staff some pictures, they offered to change me to another room without issue but when I asked if it was clean the response was to send someone to check- the report back was, “it’s a little grey, better not change to that one.” Having searched their system another suite was available but with a broken TV and not clean- they asked if we would wait a couple of hours for them to clean, which we said OK to and went to enjoy a drink in the beach bar. In fairness to the hotel they offered my family buffet dinner in the hotel restaurant. After eating we went back out to the beach bar and enjoyed some more drinks and the fireworks which were happening up and down the beach to celebrate the end of mid autumn festival. We then went up into the ‘new’ suite- it was cleaner but not suite standard for the price we paid. The bedside lamps didn’t even have bulbs in them! Then we heard a horrific high pitched squeal coming from the bathroom- reception sent someone and he informed us it was the hot water making a noise and we better to just ignore it as the only other solution was to turn it off. Having finally fallen asleep we awoke the next day to what I can explain as the hotel starting it’s end of season shut down- the beach bar was nailed up, the back of the hotel boarded up, all fire escapes rendered useless as there were wooden planks forcing them closed (see pictures). Looking for the roof top bar we followed the signs up to the 31st floor to find that there was not actually a bar at all! We went back downstairs to ask where we could get a drink and we’re directed to the fridge in the hotel shop where we could buy our own to take back to the room. My sons wanted to use the arcade, all machines were shut down and the waterpark closed up earlier than advertised. Reluctantly we returned to our room where we spent the night doing nothing - even the bedroom TV (which was working) didn’t have even 1 English speaking channel available or the option of subtitles.
Breakfast this morning was disappointing- cold bacon and sausages amongst the offerings and no milk alternatives for anyone dairy intolerant. We packed up and left.
I would not recommend booking this hotel- it does not live up to its adverts and is not worth the money they charge.
6/20
Response from Property: Dear Guest:
Thank you very much for choosing to stay at Dusit Thani Resort Huizhou Shuangyue Bay and sharing your stay experience with us.
We are deeply sorry that your stay experience did not meet your expectations. In response to the issues you mentioned, we have forwarded them to colleagues in relevant departments for improvement and strive to do our best. Your satisfaction is what we focus on and strive for.
We sincerely invite you and your family to choose Dusit Thani Resort Huizhou Shuangyue Bay Tanyue again. Please rest assured that we will wholeheartedly provide you with satisfactory service.
I wish you and your family happiness and health!
Hotel management team
Guest User
Deluxe Sea-View Double Bed Room-Tian Yue
Stayed in Aug 2024
Solo travelers
13 review
5.0/5
Outstanding
Posted on Aug 20, 2024
Amazing hotel, amazing service. The managers are very kind and accommodating
Val_Ua
Heaven Ocean View Family Room
Stayed in Jun 2024
Family
16 review
5.0/5
Outstanding
Posted on Jun 30, 2024
With the family it’s was good , but at the Saturday and Sunday so many peoples 😆