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5 star

Movenpick Resort & Spa El Gouna
4/541 Reviews

Movenpick Resort & Spa El Gouna

El Gouna Hurghada|1.74km from Seeadler Horst
It was the worst experience ever. Starting from the front desk unprofessional attitude as we were received by Ehab who poorly handled our check in. By the time we reached our rooms, we were already stressed by the front desk inefficiency, inside the rooms there was Glass water bottles that couldn’t possibly be opened to the extent that we had to contact the housekeeping they also couldn’t open them, so after almost 30 min we finally got the normal easy opening plastic water bottles and finally managed to drink water. The rooms are extremely old to the extent that the doors open without keys ( videos and photos attached). The least I would say is that it’s not a safe place to be as you can’t possibly lock your doors. The second night there was very loud music from 1 am till 4 am, couldn’t get a minute of sleep during this period. We reported to the reception but as usual no action taken at all not even an apology. The next door room was extremely noisy too and as mentioned earlier no action taken by the hotel management until I threatened to call the police, which I should have done back then. The third day I had to shower in Cold Water the hot water was out. Two of our group vomited, the food is very bad quality, the management isn’t responsive to any complaints, they don’t even listen, they are simply absent. The GM is always not available inside the hotel and no replacements, only a front desk manager named Khaled Abdraboh, who’s unprofessional and clearly untrained, lacking wisdom & common sense. His behavior was extremely poor, arrogant & aggressive. I used to go there every year for more than ten years, I used to be a loyal customer and gave many good reviews in the past years but this time my experience was horrible. I would never lay a foot there. It’s a shame how bad management can destroy years of work and good reputation and kill customer loyalty forever.

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Top rated hotels in Hurghada

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Three Corners Rihana Resort El Gouna
4.1/587 Reviews
El Gouna
The hotel is very large. At a corner of the Delta Bay, tourists are mostly European and American, and Asians are rarely seen. Euros are the main settlement unit. Breakfast is all kinds of bread, fried eggs, etc. There is no Chinese food. Not accustomed to eating. It is best to book in advance or book on Ctrip, or consult the hotel by phone. The all-inclusive price is different from the breakfast-only price. Chinese meals are 200 Egyptian pounds per person, and dinners are 300 Egyptian pounds per person. There are also supermarkets and restaurants around the hotel. . The internal facilities of the hotel can only be described in a simple way. It may be environmentally friendly. In addition to providing cups, bath towels, hand soap, body soap, hair dryer, free mineral water, slippers, etc., you must bring your own. It used to be very cold during the day and night in December. Wearing a cashmere sweater was not hot. During the day, the sun came out slightly warmer, and it was relatively hot at noon. It was too cold for children to enter the water and go out to sea.
La Maison Bleue El Gouna
4.8/516 Reviews
El Gouna
Oh, how are you doing?
Casa Cook El Gouna
4.3/573 Reviews
El Gouna
Relatively small hotel. The hotel design is great! Surprised by the desert wind ~ basically Europeans stay, but the hotel does not have Chinese services. The room can directly see the Red Sea, get up early to watch a perfect sunrise! The hotel advocates the concept of environmental protection, and drinking water bottles are recycled, which is very agreeable!
Movenpick Resort & Spa El Gouna
4/541 Reviews
El Gouna
It was the worst experience ever. Starting from the front desk unprofessional attitude as we were received by Ehab who poorly handled our check in. By the time we reached our rooms, we were already stressed by the front desk inefficiency, inside the rooms there was Glass water bottles that couldn’t possibly be opened to the extent that we had to contact the housekeeping they also couldn’t open them, so after almost 30 min we finally got the normal easy opening plastic water bottles and finally managed to drink water. The rooms are extremely old to the extent that the doors open without keys ( videos and photos attached). The least I would say is that it’s not a safe place to be as you can’t possibly lock your doors. The second night there was very loud music from 1 am till 4 am, couldn’t get a minute of sleep during this period. We reported to the reception but as usual no action taken at all not even an apology. The next door room was extremely noisy too and as mentioned earlier no action taken by the hotel management until I threatened to call the police, which I should have done back then. The third day I had to shower in Cold Water the hot water was out. Two of our group vomited, the food is very bad quality, the management isn’t responsive to any complaints, they don’t even listen, they are simply absent. The GM is always not available inside the hotel and no replacements, only a front desk manager named Khaled Abdraboh, who’s unprofessional and clearly untrained, lacking wisdom & common sense. His behavior was extremely poor, arrogant & aggressive. I used to go there every year for more than ten years, I used to be a loyal customer and gave many good reviews in the past years but this time my experience was horrible. I would never lay a foot there. It’s a shame how bad management can destroy years of work and good reputation and kill customer loyalty forever.
Steigenberger Golf Resort
4.5/556 Reviews
El Gouna
The most beautiful sunrise on the Red Sea, just to the east of the golf course to see the seaside, don't miss it at 6:20 in the morning. The hotel service is very good, everyone is very enthusiastic, the guy at the front desk agreed to continue playing in the pool after checking out at 12 o'clock, very considerate. Rich breakfast and dinner, hotel decoration is very new, will come back
Three Corners Ocean View El Gouna - Adults Only
4.2/543 Reviews
El Gouna
It's a good resort hotel. Guests of the hotel are basically white people. You can see the blue sea through the window of the balcony in the room on the first floor. The water is very blue and beautiful. I'd like to recommend this resort town.

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