Guest User
September 5, 2024
Everything about the hotel was great and the staff were friendly, breakfast was ok, the pool area was very nice and had a good mix of sunny spots and shaded spots, the room was nice and clean and so was the bathroom, all in all we had a great enjoyable stay. A couple of things to add, the Turkish baths advertised online were not available for use and were just used as a storage facility for the stock for the bar. The main thing that bumped this review down is what happened on our last night at the hotel. We liked to bring ice up to our room At the end of each evening to have a few drinks and for our water for bed, and so we'd ask at the bar for ice and they’d kindly give us a small glass bucket that we’d take up. When they did the room service they would never take these buckets back down which meant we had to bring them down the next day ourselves, which was completely fine and not a problem until on the last night I picked one of them up by the handle to bring downstairs and the faulty handle came off and the bucket smashed. We tried to clean it up ourselves as much as possible but no one came and attended to the glass after we told them about the breakage which was abit concerning. Upon leaving today we came to pay our outstanding bill on the bar which should’ve been around £25 but a guy who seemed to be the manager/owner of the hotel told us we had to pay an additional £20 for the smashed bucket. When I responded saying I felt £20 is a little excessive he told me it’s one of the best quality glasses you can get in turkey and shrugged off my concerns, he then told me he doesn’t need our money when I inquired further, yet they still charged us the additional £20 when we paid. We felt this was extremely unjust as we weren’t even at fault for the breakage and we felt that they were just trying to get more money out of us. It’s such a shame that this happened the way it did as all of the regular staff were incredibly friendly and accommodating and the hotel was lovely but this man (whom we hadn’t seen for our entire stay until the last day) seemed very arrogant and dismissive of us, and clearly just wanted an extra £20 Out of us. I feel as though hotels with any standards of respect for there guests would account for losses such as a broken glass and not try and charge excessive amounts for such mistakes, especially when the guest isn’t even at fault. To some this may not seem like a big deal but bare in mind we are a young couple who used alot of our savings to book this holiday and by the last day we had both spent pretty much all of our money and this extra £20 just felt very unfair to us even after trying to dispute it we were completely ignored .