Guest User
August 15, 2024
Positive points: - beautiful hotel structure - Marmara entertainment team at the Top (Bravo) Negative points: - serious lack of hygiene in the rooms - catering: it is a simple canteen, extremely noisy, you can't wait to get out!!! - Friendliness of the staff (except Marmara entertainers). Unacceptable behavior for a 4-star hotel In our case, we were staying in the village. The village complex is beautiful and quiet. You just have to walk a little more, which was not a problem for us. When we arrived, the room had not been cleaned. The state of the bathroom was unacceptable. During the whole week, there was no cleaning of the room. The cleaning staff simply put sheets on your bed, and you have to make your bed. We are supposed to be in a four-star hotel. We can see that the staff is not trained and does not care. We have stayed in several hotels in Crete. This one is the worst, and yet not cheaper. The service is not even worthy of a two star.
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