Cranbrook Hotel Reviews

Basic hotel at the outskirts of London. Nice breakfast.

Rooms are small and not 10% clean and very dusty. Furniture and curtain smell and room are not big enough for a double room. And what I’ve paid for.

It was quite good and easy stay there

Rubbish beds springs will hurt

The hotel was good and clean. Hotel was also in a very good location and had parking

Stayed 2nd time very good

First of all the Hotel took a £100.00 deposit before they let us check into the hotel. After two weeks, they have still not returned the deposit. Stay away from this hotel. They're not honest people. If they ask for deposit. Walk out the door.

They charge 100 Pound deposit on arrival. It’s first time in my life. I stayed only one hour there and checked out.

The old lady at the reception is not helpful. Not friendly. No customer approach. I was first place in a room toward the back. The room smelled so bad. The bed is rough, seem someone’s just check out of the room. Room was changed and I was given a room next to families permanently living there. The children’s we making noise. Running up and down. The noise was so much. I have to leave the hotel.

I recently stayed at Britannia hotel, and unfortunately, my experience was extremely disappointing. Upon arrival, I encountered a receptionist who was very rude and seemed to have limited knowledge about their job. To make matters worse, I was forced to wait for an extended period in my car on a winter night while the receptionist tried to get their card machine working in order to take a deposit. This experience caused me an enormous amount of stress, discomfort, and frustration. As if that wasn't enough, the room that was assigned to me was located under the stairs next to a cleaning cabinet. This resulted in constant noise from people going up and down the stairs and cleaners going in and out of the cabinet, particularly early in the morning. The overall quality of service and the room's location made for a very unpleasant stay, and I would not recommend this place to anyone based on my experience. In conclusion, I hope that the management of the hotel takes this feedback seriously and implements necessary improvements to ensure that future guests do not have to endure similar issues. A pleasant and comfortable stay is an essential part of any hotel experience, and it is clear that improvements are needed in this regard.

I would not recommend this hotel to anyone. I would have happily got a refund and found a decent hotel. The hotel was very stinky and not very clean.

Lovely stay would definitely visit again. Clean and friendly

The room had a musty scent to it. Condition was clean and tidy. The toom was left as found. A £50 deposit was taken from me for the security of the room key. I have to wait 5 days for the money to return back into my account. This was not expressed at time of booking. I would have booked elsewhere.

As soon as you get in, it smells like a buffet.