Zelya İstanbul Flats Reviews

Since I have lived in one of the safest country in the world so far, that I was a little bit scared to stay there because the road around there was rough and at night, it’s so dark there. To be fair, I don’t think the location is that good, it’s far from the public transport. About the services, it was perfect, the owner was really supportive and her hospitality was wonderful. I had trouble with unlocking the key of my room door, which is totally my fault, but she helped me with opening it twice. She helped me a lot. Above all, I think it was quite a nice place to stay in.

the flat is located on hills, the way isn’t easy to walk . but I’d say the location is quite good as you could easily walk to galata tower and other places. If you can’t sleep in noise, wouldn’t recommend it tho coz it gets quite noisy as night. There is a cafe shop and supermarket within 4 mins walk distance.

I really enjoyed my stay in Zelya flat! The hotel is located in the heart of the city, 10 minutes walk to Istaklal street but far enough not to hear all the noise. I’ve read on the forums that Istanbul is a noisy city and prepared for the worst - took my earplugs and eye mask with me. They came in handy but I slept like a baby in this place. The room was clean, aircon worked perfectly, shower was great and, most importantly, the owner was very helpful and accomodating. Highly recommended!

The service was very good. The person we had contact with was always friendly and willing to help. Apartment was clean. And in good condition. And safe to use

For solo travelling i highly recommended

Arrived at midnight, the landlord gave the wrong password for the key, and I had to wait for several hours... It was a bit hard :( The WiFi was not very stable, and the frequency of disconnection was a bit high, but everything else was fine.

The owner was very kind! The room was clean and had most of the necessary items, so we had no problems! (We had to bring our own amenities) When we contacted the owner, he responded promptly to our various questions and was flexible in responding to our requests, so we were able to enjoy a meaningful trip to Istanbul! This is a hotel that we would like to stay at again.

Clean interior and friendly host

I was in Istanbul for 2 days and settled here. Everything was great. Wonderful hostess, spacious room, shower with normal pressure, fast Wi-Fi. There are some minor drawbacks, I sent everything to the hostess by personal message, I’m sure everything has already been fixed, but just in case, take a sleep mask. The only negative is the road to the hotel, but if you don't mind walking or driving, there are no disadvantages at all.

The boss lady is very nice

I booked room with 2 Queen beds, when I arrived found out there was 1 double bed in there. Messaged lady owner, she replied that it was only for 2 adults, when I replied I booked 2 Queen beds, because I have 12 year old boy too with me, lady said that there is a mattress in the passage I can use. It was late in the night , she said she will sort it out in the morning. We spent the night with myself on the mattress on the floor. In the morning she offered another room with sofa bed, which again was not convenient for me. I asked her to refund me remaining 5 night as I can not live here with my family, as I'm not getting what I paid for, she initially agreed to refund me 4 night even though I paid for 6 nights , and only used 1 night ( even that with me on the floor) I still agreed however, when she consulted someone (apparently her partner) she refused to pay. Today is 2nd July, my booking was till 6th July, I left the property, booked another hotel, and going to sort this out with ******* however, I wanted to leave this review, please be careful when you book, pictures of rooms are deceiving too, I am not sure how this property got 4 out 5, it is on the hill , forget coming with baby or elderly, condition of property is bad (minimum to say), Mould in the bathroom, and bad air-conditioning. Only reason she got 2 star for service that she replied to my message late in the night, although not a positive reply however a reply to say something. Area noisy in the night, rooms are not sound proof either. I read that she replies to each comment, and more than likely she will come with some sort of excuses but I just want everyone to be careful and do not waste your money. Usually I do not leave a negative comment but in this experience I'm forced to do that , and I do not want anyone specially with family to go through bad experience.