Somerset Maslak Istanbul Reviews

Response from Property: Dear Valued Guest, Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review and it is a pleasure to be among your precious thoughts to us all. We are looking forward to your next visit. Kind Regards, Sebnem Tanritani Guest Relations Supervisor

Response from Property: Dear Valued Guest, Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review and it is a pleasure to be among your precious thoughts to us all. We are looking forward to your next visit. Kind Regards, Sebnem Tanritani Guest Relations Supervisor

Response from Property: Dear Guest, Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We hope to have the opportunity to serve you again on your next visit. Kind Regards, Sebnem Tanritani Guest Relations Supervisor

Response from Property: Dear Valued Guest, Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review and it is a pleasure to be among your precious thoughts to us all. We are looking forward to your next visit. Kind Regards, Sebnem Tanritani Guest Relations Supervisor

Response from Property: Dear Guest,Thank you for your feedback and for taking the time to tell us about your positive experience.I was delighted to learn that you enjoyed your stay. We look forward to making your next stay another amazing Somerset experience! Regards and best wishes,Berk UlgezFront Office Manager

Response from Property: Dear Guest, Thank you so much for your review regarding your recent stay with us. I was very concerned to learn of the disappointing service you received from our staff and first and foremost please accept my sincere apologies for the disappointment caused as a result of this.Our team works hard to make sure our guests are comfortable and receive our best service. We appreciate you bringing this matter to our attention and will take action including the retraining of our team to avoid such issues recurring. I hope we may have another opportunity to exceed your expectations in the future.Kindest Regards,Berk UlgezFront Office Manager

Response from Property: Dear Valued Guest, Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review and it is a pleasure to be among your precious thoughts to us all. We are looking forward to your next visit. Kind Regards, Sebnem Tanritani Asst. Guest Relations Manager

Response from Property: Dear Valued Guest, Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review and it is a pleasure to be among your precious thoughts to us all. We are looking forward to your next visit. Kind Regards, Sebnem Tanritani Asst. Guest Relations Manager

Response from Property: Dear Valued Guest, Thank you for Somerset Maslak Istanbul and sharing your feedback with us. Your thoughts and opinions are very important for us as we strive to continually improve the experience of our guests.I appreciate your comments about the noise problem you faced during your stay. Since we are located in a very lively district and close to entertainment facilities, there are occasions when some of our rooms are affected by noise coming from outside, even though we have soundproof rooms. We continually monitor the noise level outside especially from the entertainment facilities in the evenings and make necessary calls and arrangements to decrease the noise level as much as possible for the comfort of our guests. Please accept my sincere apologies that we were unable to do this effectively on this occasion. For your next stay, please contact us directly at the hotel and we will be happy to allocate you one of our quietest available rooms at the time of your reservation. I hope that we will have the opportunity to welcome you back to our hotel soon.Sebnem TanritaniAsst. Guest Relations Manager

Response from Property: Dear Valued Guest, Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review and it is a pleasure to be among your precious thoughts to us all. We are looking forward to your next visit. Kind Regards, Sebnem Tanritani Asst. Guest Relations Manager

Response from Property: Dear Valued Guest, Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review and it is a pleasure to be among your precious thoughts to us all. We are looking forward to your next visit. Kind Regards, Sebnem Tanritani Guest Relations Supervisor

Response from Property: Dear Guest, Thank you very much for taking the time to share your opinions with us and for choosing Somerset Maslak Istanbul. We are very pleased that your stay was good. We are grateful that you deemed us worthy of your nice comments. We hope we will have the opportunity to serve you again on your next visit. Regards, Goddess of Sebnem Guest Relations Chief

Response from Property: Dear Valued Guest, Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review and it is a pleasure to be among your precious thoughts to us all. We are looking forward to your next visit. Kind Regards, Sebnem Tanritani Guest Relations Supervisor

Response from Property: Dear Valued Guest,Thank you for taking the time to rate your experience with us. I am very sorry that your experience was not reflective of the usually high standards of service and guest satisfaction in our hotel. Our goal is to ensure all our guests are delighted by their stay in our hotel and I am very concerned that we fell short of your expectations on this occasion. I would like to invite you to contact me directly to share your experience in detail since all guest feedback is extremely important for us in our effort to continiously improve our levels of service and facilities. I hope that we will be able to welcome you back again at Somerset Maslak Istanbul. Kindest Regards, Sebnem Tanritani Asst. Guest Relations Manager