Nova Plaza Crystal Hotel & Spa

It was terrible hotel. Very rude staff they didn’t pay attention to my requests at all Also trip.com didn’t help me regarding changing the room. The problem started with trip.com: 1- trip.com works with some travel agencies for selling rooms of hotels, each one bid less price for a room of a hotel, wins. But sometimes they do wrong. I booked a standard double room in low price, that was the problem. 2- when I checked in the receptionist of hotel told me that you reserved basic room (without window) but I insisted i booked a standard room. They sent me to a very small room that even there was no space for my suitcase! 3- I asked trip.com to change my room to a bigger one (standard size as i booked a standard room as stated in my voucher) but they brought me to the basic room that had no window 4- the big problem was that AC of whole of the hotel didn’t work, the previous room was so small but had window and i could open it to cool down the room; but the new one has no window so it was too hot and no ac 5- i asked to cancel changing room and come back to the previous room but hotel didn’t accept! 6- I was trying to ask trip.com to change the room again but they only said we are so sorry and something like this 7- I had to open the door of room whole of my stay to cool down the room and no one helped me! My wife was crying and couldn’t sleep nights! Trip.com staff only saying we are sorry and disconnecting! So I never com back to this hotel nor use Trip.com

They are not supportive , during sleeping and when someone walking and talking in the salon you wake up immediately because the rooms’s bed very close to the salon.

Noisy - absolutely shabby windows, whistling all night! Bed isn’t ok for 4 star hotel as well: cheap foam mattress. Breakfast is very basic - you have to pay around 4 euro for fresh juice additional. Unbelievable for prepaid breakfast! All in all it’s totally overpriced and not 4 star hotel- never again