Raffles Istanbul

Best location

I had excellent stay in Raffle again, this was my second visit. All staff are very attentive, and everyone we came across with are super friendly. One great thing is they don't take tips for granted, being a frequent traveller and worked in hospitality industry for years. Tipping is one of the things I would do anyways, but the staff are grateful for the tips, not work for tips. Service from heart from doorman, concierge, reception and housekeeping. Especially this time I traveled with my injured ankle they helped to arrange transportation and wheelchair for my daily use at hotel. Will definitely come back soon. Location is best as well as well maintained property. The only thing I had issue with when we booked the room it was 2 bedrooms with seaview but become 1.5 bedroom with city view a day before check in and was told room type is same. Which is unbelievable but I don't want to spend my new year argue at check in and will deal with trip.com when back to home.

We had a very unpleasant experience with stuff at the lobby , being there for Christmas Eve , me & my sister decide to eat inside the hotel rather to go out so at 10 pm we came down to the lobby where there is lounge area , for almost 15 minutes we saw that the lounge staff is passing us without asking if we want to order so I called one of the waitress and she came toward us with furious gestures before I start asking she said to me do you have a room in the hotel and I said yes , she continues what’s your room number and I replied , again with the cold face and rude behavior she continues ‘ under the name ?’ And I replied, she turned back to her desk without asking us what we would like to order and From her desk she went straight to reception to verify my information!!! My jaws dropped when I saw this , really rude & unprofessional behavior I was in complete shock that she even went to reception to verify the information, but the worst part was that after she verified and actually saw that we are the guest of the hotel she turned back to her desk and continued ignoring us , I never ever seen in my entire life a waitress permits herself to act like this with 5 star hotel guests, at this point we asked another waitress that if she can took our order , we then asked her if the hotel have another restaurant and she replied yes but the kitchen is closed after 10:30 pm , I don’t recommend this hotel for anyone that wants to enjoy the hotel facility, the staff are not guest friendly, the dining section is in some floor but for person like me that wants more easy snacks and chill area wasn’t really good option, not to mention that when we came back to our room we really felt so heavy and frustrated by this behavior, we were supposed to go today to lounge before departing but as for yesterday experience we just decide to check out soon and leave the hotel because we didn’t like to tolerate the attitude of this waitress ( she is the short women with short brown hair ) I suggest the general manager to see the video of yesterday and review their staff!