To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.0
Service4.3
Cleanliness4.2
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All reviews(60)
Positive reviews(55)
Reviews with photos/video(16)
Awesome stay(16)
Great location(16)
Great service(14)
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Large rooms(8)
Easy to get around(5)
Negative reviews(5)
Guest User
Superior Suite
Stayed in Nov 2024
Family
1 review
4.0/5
Very Good
Posted on Nov 25, 2024
Everything about this hotel was really good! The staff were kind, friendly, and always ready to help. The location was excellent, very close to Taksim Square, which made everything super convenient. Overall, I was satisfied with the amenities and services. The only thing I would mention is that the room cleanliness could have been a bit better; it seemed like there’s still room for improvement in this area.
Anonymous User
Superior Suite
Stayed in Oct 2024
Family
3 review
4.2/5
Very Good
Posted on Oct 17, 2024
We stay for 3 night at family suite.. the hotel nears from anywhere, quite place and very comfort to stay with children.
But the hotel too small even the room is large, we ask for make up room, but they only change the towel without clean up the room or toilet and no added water and amenities, coffe or tea..
For of all the service quite enough.
Response from Property: Dear Guest, thank you for your comment.Best regards,Moss Hotel
Shafiruz
Superior Suite
Stayed in Sep 2024
Business travelers
1 review
3.0/5
Posted on Oct 7, 2024
Located near to Taksim Square. Easy access to metro. During 7 nights of stays they only changed towels 2 times, and full cleaning one time. The bottled water, tea & coffee need to request at the front desk.
The room was spacious and view was nice. But the bathroom quite smelly. The front desk said there are construction beside the hotel.
You can cook at the room too. They provide all the pan and cooking utensils there. Good for traveller that on a tight budget.
So there are good and bad staying here.
But i would say overall is ok and bearable.
Response from Property: Dear Guest, thank you for sharing your comments and opinions. Best regards, Moss Hotel
NavC
Superior Suite
Stayed in Aug 2024
Family
18 review
5.0/5
Outstanding
Posted on Aug 18, 2024
This is a tiny hotel very good location.
Rooms are very nice and spacious
Response from Property: Dear guest, thank you for your commentBest regardsMoss Hotel
Majlessibidhendi
Deluxe Suite
Stayed in Jun 2024
Couples
41 review
5.0/5
Outstanding
Posted on Jun 14, 2024
Great reception and staff. Nice location, big and clean room and nice management. Highly recommended
Location location location
Response from Property: Dear Guest, thank you for your comment.
Lloydinho
Superior Suite
Stayed in Oct 2024
Travel with friends
2 review
4.5/5
Great
Posted on Nov 3, 2024
Moss suits was very good for a small budget and was very modern and close to metro and bus station and near the centre
Response from Property: Dear Guest, thank you for your comment. Best regards, Moss Hotel
Guest User
Moss Junior Suite
Stayed in Oct 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Oct 5, 2024
The place is popular and our room is at 7th floor however, the bedroom is laterally in the terrace which is cold at night!!!!! Although they made some renovations there😭😭😭you can hear people outside talking
Response from Property: Dear Guest, you have reserved this room which is the only one on our terrace floor, we could not sense that you were disturbed by the noise, otherwise we would have gladly changed your room.Best regardsMoss Hotel
Aeni Widia
Deluxe Suite
Stayed in Mar 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 1, 2024
Definitely I will come here again for my next visit to Türkiye, it’s close to Taksim square and many foods surrounding.
Can easily get taxi, buses and metro.
The room is so huge, with living room and kitchen :)
The room is clean and the hotel staffs are so nice, very helpful :)
Thank you 🙏🏽
Response from Property: Dear guest, thank you for your comment. We were very pleased to host you in our hotel. See you again.Moss Hotel
Guest User
Superior Suite
Stayed in Sep 2024
Family
1 review
2.5/5
Posted on Oct 5, 2024
We booked the family suite for two days. We booked for 5 people but there was not enough sheets or other amenities. The staff is rude and didn’t listen to our requests at all. For example we had to beg them for the fifth sheet. They didn’t clean the room at all. We asked for clean cups they said we should just use the dirty ones again.
Response from Property: Dear Guest, we would like you to know that we are sorry for this situation you have experienced, there is a sofa for the 5th person in our 5-person family suite and sheets, duvet covers and pillows are always provided for this, the kitchen equipment in the kitchen is your own equipment and is not disposable, these are not changed daily, unfortunately we apologize for the negativities you have experienced.Best regardsMoss Hotel
diansampon
Superior Suite
Stayed in Sep 2024
Travel with friends
4 review
4.0/5
Very Good
Posted on Sep 14, 2024
I would love to stay in Moss again, strategic location, nice staff and very helpfull.. will be back soon ..
Response from Property: Dear diansampon, thank you for your comment, we would like to welcome you againBest regardsMoss Hotel
Anonymous User
Standard Double Room
Stayed in Aug 2024
Other
1 review
3.0/5
Posted on Aug 25, 2024
Overpriced. The standard room has inner windows(not facing the outside!) that face the ground floor a little bit of a weird setting as you can hear the noise from the reception and in and out people. Definitely not a four-star -‘hotel.’
Response from Property: Dear Guest, thank you for your comment, we are sorry for your inconvenience, we would like you to know that we are sorry for this, we guarantee that we will give you a room in a higher category for free on your next stay.Best regardsMoss Hotel
Guest User
Deluxe Suite
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Very clean and very comfortable apartments. The service is great there is a WhatsApp number so whenever I needed extra water or blankets for the sofa ït was delivered instantly.
I asked if they had a microwave and there was a knock and they left a microwave in the room. So convenient. Clothes were washed and came back smelling so fresh. Lovely experience, staff are very nice. Extended our stay here.
Response from Property: Dear Guest, thank you for your comment. We were pleased to serve you during your stay. We hope to see you again.regardsMoss Hotel
Guest User
Superior Suite
Stayed in Jun 2024
Family
4 review
4.5/5
Great
Posted on Jun 6, 2024
Moss suite is near Taksim square without needing to walk uphill/downhill which is a bonus in Istanbul and was reasonably priced.
The family room was spacious with one queen bed and 2 single beds and a sofa bed.
All the staff was very polite and helpful but unfortunately there was an issue with the air conditioning of our room during our stay, they were awaiting parts. All the staff tried to help with a fan, access to a smaller room to sleep and late check out on the last day.
Other than that toilet can be a bit more cleaner, rest of the suite was nicely done.
Response from Property: Hello dear guest, thank you for your comment. All of our air conditioners have been repaired and installed. We are sorry that you are having some trouble with the air conditioner. We apologize for these. You have no doubt that we will provide you with better service on your next visit. Best regards, Moss Hotel
Ki_rich_zhe
Moss Junior Suite
Stayed in Jun 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jun 9, 2024
Good location, near with Taxim square. All stuff are kind and ready to help with any question
Response from Property: Dear Ki_rich_Zhe, thank you for your commend.
Guest User
Superior Suite
Stayed in May 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 22, 2024
We loved this hotel. We stayed here for 4 nights.
The location of the hotel is perfect.
The manager helped us a great deal with his team and the receptionist Ahmed was very polite and welcoming person.The service is outstanding from the front desk to the cleaning crew.The
Highly recommended!!
Response from Property: Dear Guest, thank you very much for your comment.Moss Hotel