Guest User
November 14, 2024
Resort personnel were friendly and helpful during our entire stay. Restaurant choices were great. Loved the Italian restaurant Bougainvillea’s, as well as El Faro. Solarium and Moon bar was also nice choices. Tulipanes was our favorite go to for breakfast and occasional lunch & dinner. Our beach attendants were great bringing the drinks and appetizers to our palapas. Our suite was beautiful & clean per usual. On our first day we were met with lack of bath towels. That evening family members staying in the rooms were bitten by little lack bugs. The concierge / resort staff were notified and we were told they would send someone up to spray the room. After a couple of phone calls, someone finally showed up to our room with a can of bug spray. On the second day; the elevator went out of service. We were told by resort staff that a part had been ordered and would soon be repaired. Meanwhile, we are trekking up 4 flights of stairs. ( hubby with bilateral knee replacements, 3 elderly family members) Washer and dryer were also tagged out of service for the duration of our stay. Update on elevator: was Out of Service during our entire stay. There is ongoing construction, so be prepared to hear the jack hammering as your alarm. 8am. No previous notification. Also, if you are a resort member resort fees are now being charged. ( no prior notice until we checked in) Paying it is a non issue but when you have multiple issues with equipment out of service. . . Doesn’t make sense. We made the best out of our trip, as our family plans for our family reunion all year long and looks forward to it. Hopefully when we return next year, it will be the top Pacifica Resort we have known it to be and love❤️